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“Comfortable but missing in many areas”

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Grand Millennium Al Wahda
Ranked #58 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed December 14, 2013

Nice hotel with spacious comfy rooms and good amenities. Problem is the technology in the room that is so hard to use and doesn't work in most cases. Lack of wifi signal in the room (although its free). Room service and mini bar can be improved. We got a room on the 9th floor and it was still noisy from the club across in the other building. Check out was a disaster with staff not trained to make a credit card transaction- we had to wait till another staff finished her personal call to assist! Good value for a basic sleep in the city but thats about it.

Room Tip: Avoid the side of the club
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  • Stayed: December 2013, traveled as a couple
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Thank RashaMinDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,322 - 1,328 of 1,879 reviews

Reviewed December 14, 2013

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Easytobook.com
Thank Abdelsalam A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 10, 2013

The hotel is situated in the center of downtown so it could be a good choice for tourists.
There is a Wahda Mall, one of the biggest shopping mall in Abu Dhabi, just next to the hotel, so I could enjoy shopping easily without using transportation.
Staffs were attentive and kind. I've got good impressions from them.
Hotel may need to concentrate on improvement of room condition.
But it offered the room with nice value so there was no problem for me.

  • Stayed: November 2013, traveled solo
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Thank leccetimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013

If you're looking for a "can-do" or seamless and easy stay then this is not the place. You'll spend more time begging, pleading and seeking for a maintenance person to come to your room just to stop your TV from switching on by itself in the middle of the night, or to fix the drawers that cannot open because the sliding door blocks them, or the power socket to be screwed in so it's not hanging out near the kettle to boil water from..... After 4 days and countless requests I just gave up and checked out. Simply didn't want to stay anymore; not even in a different room (that was never offered either).

ANYTHING outside the box such as a second print out of your bill is met with belligerent "No, we don't do that." Great location but they've actively found a way to turn what could be a great hotel into Fawlty Towers, at best. It's just not worth the heartache.

Room Tip: Make sure all amenities work before unpacking and then don't expect and pro-active assistance fr...
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  • Stayed: December 2013, traveled on business
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1  Thank trip-experiencing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013

Hotel quality is very good. Hotel service, food, gym, pool, all are quite good. Hotel is just next to Al Wadha Mall. So one can visit the mall anytime which is just at walking distance. Bus stand is in front of hotel from where one can get buses for Dubai/Sharjah which is very good option if one wants to travel to either City. Overall it was a good experience.

  • Stayed: August 2013, traveled on business
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Thank Chelsea1411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

Had a club room for a good corporate rate. The rooms and the hotel are more of a good 4 stars than 5. Centrally located next to the main abu dhabi mall in a busy area but not close to any of the few abu dhabi tourist sites. Spacious bathroom, rooms with view overlooking abu dhabi, but nothing special. Food is average. Breakfast is poor. The electronic system running the phone, tv and lights, etc. was down when we arrived. It took them 24 hrs to fix. Try turning on the tv, it is the least user friendly device i ever came across in a hotel and when you turn it on, it is very slow. Good luck finding a tv channel! Service was okay and friendly. But if you ask for an electric adaptor, they will tell you they dont have one! Overall correct but shld be easy to find better.

Stayed: December 2013, traveled as a couple
Thank Gemmayzetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

Just back from two nights at this hotel and it was excellent! I had a nice room on the 23rd floor with a great view over the city. The room itself was spacious and extremely comfortable with a large bathroom with bath and walk in shower. Everything is very modern and there is an electonic control panel for controlling everything from the lights to the do not disturb button. The hotel itself is in a great location next to the Al Wahda shopping Mall though we just got taxis everywhere else from the front door as they are always pretty cheap and reliable. The hotel staff were all extremely pleasant and helpful. The hotel also has a roof top pool which is good but not overly open so it's good for a swim but you need to be able to get a good spot on time if you are looking to sunbathe. There is also a nice spa and fitness area which were practically empty when I was there. The hotel has a couple of restaurants which I didnt eat in but they looked really good. I just went into the Porter House bar for a couple of drinks which was alright and they had a live band playing on the Friday night. I ate breakfast in the hotel one morning which is pretty expensive but you can literally eat as much as you want and there is a good choice so you can more or less ensure that you get your moneys worth! Also free wifi throughout the hotel. I would definitely stay here again if I return to Abu Dhabi and it often does fairly reasonable deals!

  • Stayed: November 2013, traveled with friends
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Thank Belfastguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAW_2012, General Manager at Grand Millennium Al Wahda, responded to this reviewResponded December 4, 2013

Dear Belfastguy,

Thank you for the very nice post on Trip Advisor.

It is always a thrill to receive a feedback, particularly when it is as positive as your experience was.

The team and I were very pleased to read that we were able to deliver best service. All the little gestures and details you mention is what our team works towards providing to all our guests to ensure their stay with us is memorable.

Thank you once again and I look forward to welcoming you back to Grand Millennium Al Wahda Hotel, Abu Dhabi.

Sincerely yours,

Atef Elias
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Millennium Al Wahda

Address: Hazza Bin Zayed Street | Al Wahda Complex, Abu Dhabi 107080, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Family Hotel in Abu Dhabi
#33 Romantic Hotel in Abu Dhabi
#34 Spa Hotel in Abu Dhabi
#40 Business Hotel in Abu Dhabi
#52 Luxury Hotel in Abu Dhabi
Price Range: $93 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Millennium Al Wahda 5*
Number of rooms: 844
Official Description (provided by the hotel):
This elegant five-star hotel with direct access to the mall opened in October 2010. Its spacious 585 hotel rooms and 265 residences have all been designed in a luxurious contemporary style, offering unrivaled comfort and high-tech connectivity, with features such as multi-line telephones with data ports, wireless internet connection, 37-inch LCD televisions, Bose sound systems, and heated towel racks. The hotel also boasts the largest health club in the city with a 2,700 sqm spa, rooftop swimming pool and a supersized gym equipped with top-of-the-line Technogym aerobic and weight training machines. Multiple dining venues beckon with authentic and wide-ranging international cuisine. ... more   less 
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Also Known As:
Grand Millennium Al Wahda Hotel Abu Dhabi

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