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“Exemplory”

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Grand Millennium Al Wahda
Ranked #57 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed March 24, 2013

At present we are staying in one of the apartments, which is well appointed with washing machine, fridge/freezer, microwave, electric cooking hob. It is cleaned daily. The living and bedroom areas are of a large size and there is a separate bathroom along with an ensuite to the bedroom. In addition the cupboard space is good and there is free internet.The staff are very friendly and helpfull.The location is in the city centre and a large shopping mall is adjacent to the hotel. We are very pleased to have found this accommodation as due to business commitments we will be staying for approximately three months

Room Tip: Higher rooms have better views, be carefull regarding what side you are on regarding sun light.
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  • Stayed: March 2013, traveled on business
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Thank Alshaqab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAW_2012, General Manager at Grand Millennium Al Wahda, responded to this reviewResponded March 31, 2013

Dear Alshaqab,

Thank you for your amazing feedback.

The team and I were very pleased to read that we were able to deliver exemplary service during your 3 months stay at our hotel.

Again thank you and we are looking forward in welcoming you at the Grand Millennium Al Wahda Hotel.

With best regards,

Atef Elias
General Manager

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1,450 - 1,456 of 1,802 reviews

Reviewed March 20, 2013

we stayed there 2 times as 1 night each and we enjoyed both. Location of the hotel is very well located and next to the one of the biggest malls in Abu Dhabi (Al Wahda Mall). Rooms are clean and equipped with state of art technologies to control everything, free internet is there and valet parking is free as well.

  • Stayed: March 2013, traveled on business
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Thank UGUR T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAW_2012, General Manager at Grand Millennium Al Wahda, responded to this reviewResponded March 31, 2013

Dear Ugurt,

Thank you for taking the time in sharing your experience with us.

I am pleased to read that your overall stay was excellent.

Looking forward to welcoming you at the Grand Millennium Al Wahda Abu Dhabi.

With best regards,

Atef Elias
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

I stayed at the hotel for a week while visiting Abu Dhabi for a tradeshow. The hotel was good, but I expected more.

Check-in was efficient, and needed after 20 hours of flying and a car ride from Dubai. The check-in agent was friendly and accommodated my request to get a high floor room for a view.

Upon arrival into the room, my first impression was positive. Room was good sized, bathroom was clean, and am ample desk for hours of email work.

During my visit I enjoyed breakfast every morning. Food was good with a mix of western and some local. Needless to say after a week, the same food can get repetitious.

I visited their gym during the week. The gym is large, filled with modern equipment and the staff was extremely helpful on guiding guests on use of the equipment.

However, over the week, I struggled with some of the electronics and connectivity. First, my room location had poor wifi connectivity. I had to be near hall to get a good enough wifi signal. The room has a wired connection, but despite repeatedly notifying that the wired connection wasn't working, they finally came to my room on last night to confirm the problem and got it fixed.

Secondly, the remote or the TV never functioned as expected. Again the staff was informed of the error but either they didn't visit or really looked into the problem.

As some have commented, the hotel is located right next to Al Wahdi Mall. That was great for quick purchases. But unfortunately the mall is filled with western style fast food restaurants. There didn't seem like there were a lot of good local restaurants nearby.

Positives
- clean room
- next to mall
- gym

Negatives
- network connectivity
- local food in neighborhood
- mixed service

Stayed: February 2013, traveled on business
Thank N231SD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAW_2012, General Manager at Grand Millennium Al Wahda, responded to this reviewResponded March 31, 2013

Dear N231SD,

Thank you for the very nice post on Trip Advisor.

We have taken note of your comments. Each points being mentioned is very valuable to us and we will ensure that measure have been put in place to prevent a recurrence.

Rest be assured that it is our continuous endeavor to improve our services while benchmarking our own performance.

Thank you once again and I look forward to welcoming you on your next visit to Abu Dhabi


Sincerely yours,

Atef Elias
General Manager

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Reviewed March 17, 2013

I had to wait an hour to check in and was told they'd let my room to someone else, despite my telling them in advance when I was due to arrive. Had the booking been done by me and not my company I'd have walked out then and there. I was staying in an apartment which looked into the centre of the hotel, meaning there was little natural light and I had to keep the light on at all times. I needed to iron some shirts and phoned housekeeping to ask for an iron. It took two attempts before it arrived. This was fairly typical. Bizarrely despite being part of the Al Wahda mall complex you have walk round the hotel to get to it. Not great in the summer heat. And the traffic design for the complex has to be seen to be believed; it definitely deserves an award for poor planning.

On the plus side the concierge staff are polite and helpful, the room was kept clean and the pool is great. But there is plenty of choice about where to stay in Abu Dhabi which means I'd never choose to stay here again.

  • Stayed: July 2012, traveled on business
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3  Thank BJSINV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAW_2012, General Manager at Grand Millennium Al Wahda, responded to this reviewResponded March 31, 2013

Dear BJSINV,

Thank you for your feedback on Tripadvisor.

We have noted all your points and apologise for the inconvenience that we put you through.

I have personally ensured that measures have been put in place to prevent a recurrence.



Atef Elias
General Manager

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Reviewed March 17, 2013

I booked apartment and stayed for 40 days. Hotel had good location (next to Al wahda mall and abu dhabi bus terminal). Food items are very expensive and housekeeping sucks. Mostly Arabic TV channels and most guests are non arabic speakers.

Room Tip: Good view from rooms above 18th floor.
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  • Stayed: February 2013, traveled on business
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Thank RajeshKarale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2013

Exellent five stars hotel in Abu Dhabi. Central location, first quality service and food.
The location i just beside the Al WAHDA SHOPPING MALL, one of the best in Abu Dhabi.
There is also an italian restaurant inside named Portobello, in wich you can enjoy a good quality italian foods with a selection of wines.

  • Stayed: March 2013, traveled on business
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Thank luigi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013

The Grand Millenium is ideally located downtown Abu Dhabi and close to most city interesting spots.
The fact that it is directly linked to Al Wahda Mall makes it even more attractive.

The swimming pool at top floor is offering stunning panopramic view of Abu Dhabi.
We tested 2 restaurants : Portobello (excellent Italian food but slow service) and Toshi (excellent Japanese buffet with sashimi and tepanyaki).

The check-out experience was bad: bill accuracy was terrible. It took 20 minutes to solve the mistakes (inadequate breakfast invoicing, inadequate internet invoicing, lack of front desk responsiveness). We could have expected a better 5-star quality dealing.
Grand Millenium should learn fron Dubai 5-star hotels' professionalism to enhance its service level.

  • Stayed: February 2013, traveled on business
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Thank JohnPaul2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Millennium Al Wahda

Address: Hazza Bin Zayed Street | Al Wahda Complex, Abu Dhabi 107080, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Romantic Hotel in Abu Dhabi
#34 Spa Hotel in Abu Dhabi
#37 Family Hotel in Abu Dhabi
#40 Business Hotel in Abu Dhabi
#51 Luxury Hotel in Abu Dhabi
Price Range: $67 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Millennium Al Wahda 5*
Number of rooms: 844
Official Description (provided by the hotel):
This elegant five-star hotel with direct access to the mall opened in October 2010. Its spacious 585 hotel rooms and 265 residences have all been designed in a luxurious contemporary style, offering unrivaled comfort and high-tech connectivity, with features such as multi-line telephones with data ports, wireless internet connection, 37-inch LCD televisions, Bose sound systems, and heated towel racks. The hotel also boasts the largest health club in the city with a 2,700 sqm spa, rooftop swimming pool and a supersized gym equipped with top-of-the-line Technogym aerobic and weight training machines. Multiple dining venues beckon with authentic and wide-ranging international cuisine. ... more   less 
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Also Known As:
Grand Millennium Al Wahda Hotel Abu Dhabi

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