Starting with the positive.
The reason I was at the hotel was because I was attending a conference. The hotel did an excellent job in respect of the conference and I would recommend it as a conference venue. The staff were efficient and friendly.
As a guest I also found staff to be friendly.
Unfortunately I was less than impressed with the rooms and in the way my complaint relating to the room was dealt with.
The allocated room had a bathroom with an entire wall of CLEAR glass, covered only by a venetian blind placed on the outside. The sliding bathroom door was opaque glass and did not lock - it was immediately inside the bedroom door. I immediately phoned to ask for another room.
Then to cut a long story short, after been told that ALL hotel bedrooms had the same bathroom and been offered for someone to put up a fixed blind inside the bathroom (as is done for other guests who don't like the bathroom), I was moved to a smoking suite (no balcony). I had no desire for a suite, only a private bathroom.
This process took over 3 hours from when I had checked in and made me late for a business meeting. (I was asked if the new room was OK and I said that the bathroom was better). The bathroom was still bizarre, with half of it without a door and with powerful lights that disturbed sleep if switched on in the night.
Consequently, I cannot recommend this hotel. If my complaint had been dealt with more quickly, had I not been told lies about other rooms and had I not been moved to a smoking room, then I would probably have felt differently. I did not feel at all valued as a guest. The fact that I am a Priority Club member seemed of no importance.
Unless you are staying alone at this hotel, the bathroom wall is not acceptable.
To finish on a positive note, the bed was extremely comfortable and inclusive wifi was very welcome.
- Official Description (provided by the hotel):
- Fuse business with leisure at the Crowne Plaza Abu Dhabi Yas Island hotel, located in the UAE's electrifying sports and entertainment hub.Leave your car with our complimentary valet and enter the vibrant Lobby at Crowne Plaza Abu Dhabi Yas Island, with its deep blue, turquoise and gold design. Relax in the lavish spherical booths hanging from the high ceiling. A vista of verdant mangroves stretches out from our 24-hour Lobby lounge, or you can head to your room or Suite for a soothing rest in our luxury bedding.Crowne Plaza Abu Dhabi Yas Island is next to Yas Links golf course and minutes' walk to both Yas Marina Circuit, home of the Abu Dhabi Grand Prix, and Ferrari World Abu Dhabi theme park. You're 10 minutes' drive from Abu Dhabi International Airport, while our complimentary shuttle wings you to city-centre souks and shopping malls in 20 minutes.With 10 meeting rooms and a wealth of dining options, our hotel is primed for business and banquets. The Kids' Club will entertain the children while you energise in our Fitness Centre or squash court. Swim up to Sundowner bar for a cocktail in our pool as the sun sinks into the Gulf.Your Concierge can book tickets for Abu Dhabi National Exhibition Centre's year-round events calendar. Join us for gourmet dining during the Grand Prix and be sure to treat Crowne Plaza Abu Dhabi Yas Island as your second home. ... more less
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- Also Known As:
- Crowne Plaza Abu Dhabi - Yas Island Hotel Yas Island