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“Superb Service ...with a Smile!”

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Holiday Inn Abu Dhabi
Ranked #3 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Fife
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Superb Service ...with a Smile!”
Reviewed November 18, 2010

A wonderful experience from the moment we crossed the threshold until the evening we left - three weeks later! Excellent accommodation, facilities and menu, enhanced by a fantastic team of attentive and responsive staff - service with a smile at all times! We arrived as strangers and left as friends and 'family'!

Stayed November 2010, traveled on business
Helpful?
1 Thank FrankRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales-HI, Manager at Holiday Inn Abu Dhabi, responded to this review, November 23, 2010
Thank you for your kind words.

Good service comes always with a Smile at the Holiday Inn! :)

Thank you for staying with us and looking forward to welcome you back soon again!

Best regards,

Tanya Hoekstra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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841 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
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English first
Flims, Switzerland
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed November 17, 2010

Great hotel. Location is OK, it is a big city so it always is a taxi ride, whereever you go. Does not matter as you as you come back to the hotel and feel comfortable. All new, they are trying their best to pamper you and are always friendly. Various restaurants at moderate prices. Very stylish.

Abu Dhabi itself is a construction zone that hinks way behind Dubai (10-15 years according to locals). Almost no access to the sea or a beach. On the very few beaches you get kicked out if you show up in long pants before you can spread your towel as they think you only want to look at the women. If you walk around in beach clothes however outside it is against the law. Whats the right way? Everything is under construction, almost nothing is there to look at! Never again, maybe in 15 years if they have finished their great visions of what the city should be like. I will leave Abu Dhabi this afternoon, Deeply disappointed. If you have to stay here, the hotel however is great!

  • Stayed November 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank max_weber1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales-HI, Manager at Holiday Inn Abu Dhabi, responded to this review, November 24, 2010
Thank you for sharing your positive experiece! Good to hear that you were very satified about your stay at the Holiday Inn.

Abu Dhabi is a city, where many things are happening and taking place!

Thank you for staying with us.

Best regards,

Tanya Hoekstra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 9, 2010

I liked the hotel. Big bed, very comfortable pillows and two restaurants. There's a business center that offers a printer and a xerox machine, however I thought expensive (2 DHS per copy). The internet is free, but is veeeery slow (limited bandwidth). There's an option of paid internet, which is ok.
The location is not very good. There's a supermarket next to it (Cooperative Society) and some stores, that's it. A taxi fare to a place like Marina Mall costs 25 DHS, one way.
There's a construction site aside, but the windows in the rooms provide a very silent environment.
The staff is very helpful and friendly.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Intini170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sales-HI, Manager at Holiday Inn Abu Dhabi, responded to this review, November 9, 2010
Thank you for your positive feedback and recommending the Holiday Inn to other Business Travelers!

Your comments in regards to nozy staff have been shared with our department heads to work on this matter as we will make sure that you will not experience this next time.

We have sent your kind words to all our team members, and they are looking forward making you upcoming stay even more memorable!

Best regards,

Tanya Hoekstra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 7, 2010

The hotel is new and locates on Airport road. The location is good and convenient to commute in Abu Dhabi. The interior decoration is nice . The reception staffs are wonderful and friendly. The duty manager is excellent. The issues occured during the stay was immediately resolved with his attention. I could say this is one of the best service in Middle East country. Thanks to this hotel of the free wifi low speed internet in the room.

A visit to the Lemon Tree restaurant is worth. Food are affordable and good quality. Most of the menu list are Italian food.

My stay would have been perfect if I don't have to answer the questions to the nozy staffs. Some particular nationality staffs are nozy and courious to know something. That could make the guest feel uncomfortable. This is the only cons I faced this time.

Overall, I would recommend this hotel to the business travellers to Abu Dhabi. The services are excellent and you can't find here even in the 5/6 stars hotels.

  • Stayed November 2010, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angiiiangle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 5, 2010

Holiday Inn - Abu Dhabi is situated neither close to the city (down town) nor close to the Airport. So, if you are traveling to Abu Dhabi to attend an event at ADNEC, than this Hotel is for you. The hotel has two restaurants - Lemon Tree & Silk Route Cafe. The Silk Route Cafe boasts of an international buffet, vegetarians dining here face a big problem with the choice of food available. A la carte is available available as option but the choice vegetarian choice is limited.

The Thirty 1st bar on the top most floor provides an interesting view from the top.

All regular Holiday Inn Amenities are present

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nnoturkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town, South Africa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 2, 2010

Was at the HI again and it will never seize to amaze me how they succeed to make one feel special and be attentive to one’s needs. As a regular it feels good to get welcomed back by the staff that are very personal an warm. Congratulations on all the successes that you have achieved in your first year of operation. You have established yourself as a jewel in Abu Dhabi.

  • Stayed November 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amanda_ctza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviewed October 29, 2010

My 7 day stay was one of the best I've ever had in my experence with hotels. The staff was all very courtious and very helpful. The food was good and the deserts were fantastic! I recomend this hotel to anyone. It's away from all the traffic but still close enough to get to where you want to go.

  • Stayed October 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jp1502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Abu Dhabi

Property: Holiday Inn Abu Dhabi
Address: 31st Street | Between Muroor And Airport Road, Abu Dhabi 46668, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Abu Dhabi
#3 Luxury Hotel in Abu Dhabi
#9 Family Hotel in Abu Dhabi
#23 Romantic Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Abu Dhabi 4*
Number of rooms: 203
Official Description (provided by the hotel):
Just the Place for You Whether you are on a business trip or a leisure traveler, Holiday Inn Abu Dhabi warmly welcomes you to an exciting experience that is beyond comparison. We offer 198 stylish and spacious rooms and 5 elegant suites, all furnished to ensure a relaxed and memorable stay where you can be yourself. • Comfortable guest rooms and workspace • Wide variety of food and beverage offerings • Earn IHG Rewards Club points every time you stay* • Free high-speed internet access in all areas of the hotel • Full-service meetings How to Find Us Sightseeing begins 5 minutes from our hotel with the impeccable Sheikh Zayed Grand Mosque, Mushrif Mall, the perfect spot for shopaholics, and Zayed Sports City. The city center is also just a quick 10 minute drive. For adventure enthusiasts, we are just minutes away from some exciting kayaking and 20 minutes from Yas Marina Circuit, Ferrari World and Yas Waterworld. ... more   less 
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Also Known As:
Holiday Inn Abu Dhabi Hotel Abu Dhabi

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