We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service , service, service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Holiday Inn Abu Dhabi
Ranked #3 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Dubai, UAE
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Service , service, service”
Reviewed November 4, 2011

Holiday Inn is your standard business hotel located close to Abu Dhabi exhibition centre, where most of it clientele comes from.

What makes this hotel a notch above your average hotel is its service. From the reception staff to a chef I accidentally bumped into in the elevator, the staff in this hotel knows how to make you feel welcome!

A very nice experience for someone who sometimes gets tired of anonymity of constant business traveling !

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prekovici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbudhabiSid, General Manager at Holiday Inn Abu Dhabi, responded to this review, November 5, 2011
Dear Guest,

Thank you for highlighting our stand out service. Your comment on a positive interaction with a Chef was most encouraging as we work hard at having our front line & heart of house team members "connect" with our guests.

And this does indeed help us draw guests not only the ADNEC Exhibition Centre, but also from those who need to be in Mussafah, the Airport, the Embassy district , Zayed City Sports Complex & central Abu dhabi.

We look forward to welcoming you back on your next visit to Abu dhabi.

Sincerely,

Sid Sattanathan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

841 reviews from our community

Traveler rating
    623
    186
    20
    7
    5
See reviews for
85
73
95
464
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Aberdeen
Level Contributor
134 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 16, 2011

The dining experience in this hotel leaves a bit to be desired. Eating in The 31St Bar I found the portions a little small and the twice I had a steak sandwich it was full of fat. In the Lemon Tree there is no atmosphere and the food is a little bland.
The rooms are nice and big but the brown colour makes them a little drab.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kincorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbudhabiSid, General Manager at Holiday Inn Abu Dhabi, responded to this review, October 16, 2011
Dear Guest,

Thank you for taking the time to provide us feedback on your dining experience. Your comments have been noted, and discussed with our Executive Chef.

Rest assured, we will aim higher, & work on improvements.

Also to let you know that we now have a live band playing at the Lemon Tree every evening, except Saturday, which has been well received by our regulars. I am sure you will find a lot more ambience when you hopefully give us another opportunity to serve you again.

Sincerely,

Sid Sattanathan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
Reviewed October 11, 2011

I stayed at this hotel for 2 weeks during a business trip. I couldn't have had a better experience. Everyone was so friendly and accommodating, I was very impressed. I was always greeted by someone when I walked through the door and the front desk staff were always helpful and attentative to my needs. I ate everyday at the buffet restaurant where the food was very good and always fresh. Kudos to chef Abdul Salam for providing a diverse variety of food. At breakfast, make sure to ask for Amr who provides wonderful hospitality and makes the most fantastic tea. This hotel is surely above and beyond what you would expect at a Holiday Inn in the States.

Room Tip: I was in a standard room with a king size bed. More than enough room and comfort to suit my needs ev...
See more room tips
  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meghan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbudhabiSid, General Manager at Holiday Inn Abu Dhabi, responded to this review, October 12, 2011
Dear Guest,

Thank you firstly for choosing to stay with us for 2 weeks,

The length of your stay would have given you the opportunity to judge our service, & product, & I am therefore very pleased to see your very positive feedback on the friendly service, & excellent breakfast.

We try hard, & encouragement like this keeps us going the extra mile for our guests.

My team & I look forward to welcoming you back soon.

Sincerely,
Sid Sattanathan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mulhouse, France
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 8, 2011

The hotel taxi ride from the airport to the hotel wasn't desirable to my taste ... the driving was dangerous and really scary. Another irritating part was that the taxi driver was quite intrusive ... asking where I am from; some personal questions and his experience of how hard life is for him and debts he had accumulated.

I stayed in a standard room.The room decor and amenities were poor compared to the room price (500 dinars). Room service was penible ... I have to make to three reminders and wait for a very long time to get attended. Air conditioner was noisy and lights in the room cannot be turned off my one master switch.

At checkout I was charged a evian mineral water and orange juice that I never used. After my objection, this charge was removed ...

The breakfast was expensive and furthermore, the breakfast that was served to me was different than that I ordered ... ornage juice instead of carrot juice that I had; cold and untoasted bread when I clearly ordered toasted bread; yoghurt plain instead of yoghurt low fat that I ordered. The coffee came in a pot and the when I emptied the pot onto a cup, it filled only 2/3rd and furthermore, the coffee was lukewarm.

Internet is expensive ... 10 dirhams for 10 minutes! Internet at business center i free, but getting a free terminal was a long wait for me.

The only positive that I found was the Bell desk employees ...

I had the same taxi driver back to the airport and to confirm to my worries, he told me that he just had an accident and waved me a paper that police gave him.

I personally wouldn't stay in this hotel again.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank anandrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbudhabiSid, General Manager at Holiday Inn Abu Dhabi, responded to this review, October 9, 2011
Dear Guest,

My very sincere apologies for the experience you have had starting with the airport transfer.

Your feedback is being worked on, & has been shared with our transport partners. We are also checking internally with our Room Service, & will take corrective measures to address the accuracy of order taking, & the timeliness of our service.

I can assure you, that we do our utmost to delight our customers, and as you will note from 95% of our reviews on this website, have been successful in doing so.

Kindly give us another opportunity to serve you, and show you the side of our service, that the Holiday Inn Abu dhabi is known for, & is proud of. It will be my personal pleasure to welcome you, & ensure a great stay.

Please let me know when you visit Abu dhabi next.

Sincerely,

Sid Sattanathan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed October 1, 2011

Arrived late at the midnight owing to flight delay. Was immediately greeted warmly at the hotel reception and the check-in process was done in an efficient manner. Had the breakfast buffet and again was greeted courteously by a Korean waitress. All the staff were helpful responding immediately to my requests/queries.

Also, a plus of the hotel is its taxi services. They have got their own taxis which can bring clients to anywhere in the city at reasonable prices. Such service is particularly important in the Middle East since it is not uncommon to encounter greedy taxi drivers.

  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank leeyikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbudhabiSid, General Manager at Holiday Inn Abu Dhabi, responded to this review, October 2, 2011
Dear Guest,

Thank you for highlighting the warm welcome you received at check in, & the courteous & prompt service at breakfast. Your positive observations on he availability of hotel taxis & the reasonable prices have been shared with our car rental partners.

We will continue to strive hard to exceed the expectations of our guests, and look forward to welcoming you back soon.
Sincerely,
Sid Sattanathan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gold coast, queensland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 24, 2011

Staff couldn't do enough for us and were very helpful with all of our enquiries. The rooms were very comfortable with one of the best beds I have ever slept in. Only gripe is the cost of the buffet breakfast when all you might want is tea and toast. Taxi service at the front door is reliable andn only 5 dirhams more than the regular taxis. Business Centre internet is free.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbudhabiSid, General Manager at Holiday Inn Abu Dhabi, responded to this review, September 25, 2011
Dear Guest,

Thank you for your very encouraging feedback on the helpful nature of our team members. They are indeed the stars of our hotel, and make my job a lot easier!

I hope you will return again to experience our warm hospitality, and when you do, please ask for our a la carte breakfast menu which we shall have in place, thanks to your comments.

Sincerely,

Sid Sattanathan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 23, 2011

Stayed at this hotel for 4 nights and was delighted by the service and staff. The new hotel has a variety of restaurants in it, along with a bar on the upper floor and a pool/fitness center on the roof. The staff was wonderful the entire time. From check in, I was greeted like I was family to this modern and new hotel. I was given a very nice (and large) corner room that could have easily fit another 2 king sized beds. The TV had a variety of channels in all sorts of languages, and the room service was excellent. The hotel has modern facilities, and includes a free business lounge with internet / printing / copying facilities. The hotel also has the ability to rent cars, and includes its own taxi's to bring you anywhere in the area at very good prices.

The breakfast , lunch , and dinner were excellent. Some of the best chicken tandoori Ive had ever.

If you are going to see the F1 race in Abu Dhabi, this hotel would be a great hotel at a good price. Its about a 20 min from the airport, or 30 min to the race track (if that).

Room Tip: If you are a member of Priority Club, make sure you have your card with you and you will likely get...
See more room tips
  • Stayed August 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProfessorX_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbudhabiSid, General Manager at Holiday Inn Abu Dhabi, responded to this review, September 24, 2011
Dear Guest,

Thank you for providing such detailed positive feedback on our whole range of services from the size of rooms, TV channel offerings, business centre, central location, & of course the quality of our service & food.

It will be a pleasure to welcome you back.

Sincerely,
Sid Sattanathan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Abu Dhabi hotels
7.5 mi away
Jumeirah at Etihad Towers
Jumeirah at Etihad Towers
#1 of 128 in Abu Dhabi
3,112 reviews
6.5 mi away
Southern Sun Abu Dhabi
Southern Sun Abu Dhabi
#7 of 128 in Abu Dhabi
1,579 reviews
5.8 mi away
Rosewood Abu Dhabi
Rosewood Abu Dhabi
#4 of 128 in Abu Dhabi
948 reviews
Show Prices
Show Prices
Show Prices
6.0 mi away
Cristal Hotel Abu Dhabi
Cristal Hotel Abu Dhabi
#10 of 128 in Abu Dhabi
1,518 reviews
6.6 mi away
Sofitel Abu Dhabi Corniche
Sofitel Abu Dhabi Corniche
#9 of 128 in Abu Dhabi
2,689 reviews
7.3 mi away
The St. Regis Abu Dhabi
The St. Regis Abu Dhabi
#8 of 128 in Abu Dhabi
1,296 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Abu Dhabi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Abu Dhabi

Property: Holiday Inn Abu Dhabi
Address: 31st Street | Between Muroor And Airport Road, Abu Dhabi 46668, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Abu Dhabi
#3 Luxury Hotel in Abu Dhabi
#9 Family Hotel in Abu Dhabi
#23 Romantic Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Abu Dhabi 4*
Number of rooms: 203
Official Description (provided by the hotel):
Just the Place for You Whether you are on a business trip or a leisure traveler, Holiday Inn Abu Dhabi warmly welcomes you to an exciting experience that is beyond comparison. We offer 198 stylish and spacious rooms and 5 elegant suites, all furnished to ensure a relaxed and memorable stay where you can be yourself. • Comfortable guest rooms and workspace • Wide variety of food and beverage offerings • Earn IHG Rewards Club points every time you stay* • Free high-speed internet access in all areas of the hotel • Full-service meetings How to Find Us Sightseeing begins 5 minutes from our hotel with the impeccable Sheikh Zayed Grand Mosque, Mushrif Mall, the perfect spot for shopaholics, and Zayed Sports City. The city center is also just a quick 10 minute drive. For adventure enthusiasts, we are just minutes away from some exciting kayaking and 20 minutes from Yas Marina Circuit, Ferrari World and Yas Waterworld. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Ctrip TA, Booking.com, Hotels.com, Hotwire, Priceline, Expedia, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly and HRS so you can book your Holiday Inn Abu Dhabi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Abu Dhabi Hotel Abu Dhabi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing