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“Not a 4 star hotel or even 3 stars”
1 of 5 bubbles Review of Aloft Abu Dhabi

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Aloft Abu Dhabi
Ranked #47 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not a 4 star hotel or even 3 stars”
1 of 5 bubbles Reviewed August 14, 2012

my experience with that hotel is bad if it is not the worst
I was going to a long trip so I needed sometime to relax and sleep
I did booking thought expedia website for a splash room with a view to a swimming pool I thought it will be nice to relax there - I did check in at 1pm and the lady at the reception give me the room key at the 10th floor and there was no view at all its just at the back of the hotel and no swimming pool view at all so I had to go down to ask the same lady to change the room for me telling her I asked for a splash room with a pool view she said this is splash room but I will try to change it so they give another room at the 9th floor 903 with a good view this time
later on I felt hungry so I called the room service and the one on the line is hardly speaking English - within 10 minutes they bring the food and he asked me to sign the bill and there is funny something called food tray charge "TRAY !!!!! what the!!!!! " no problem for me so far -

I want later on to go down to buy some stuff before my trip I give the card to the concirage to pick up the card he just said 50 dreams - excuse me 50 dreams for what Iam a guest here I show him the room key he said no you need to stamp the card so I have to go up again and stamp it at the reception when I go down the car was ready but so hot because they park it in the sun where there Is no protection of the sun- then at midnight - I am going out to my trip doing check out - there is one guy at the reception with 4 guests at a funny line waiting for their turn - no problem maybe it's a dead time finally he called some one to help him I sign my bill and checked out I stamp the car parking ticket so I don't have to go up again , went down and again at the concirage which is only one person I see don't know what to do trying to help 4 or 5 parking car so he said Iam busy sorry and give me the car keys telling me the car is in the 3rd row just take it and I will open the gate for you--- the funny thing is what follows next day I received an email telling they are trying to refund extra money the take from my credit card so far it's maybe usual but receiving a call on 12:01 afternoon telling me what time I will do check out OMG that's crazy I checked out already 12 hours ago and as if it's not enough they deducted twice the money they want to give me heart attack telling that Iam still in the room - what is this is it a joke or a work of amateur even in a summer camp this will not happen so the experience with this hotel is a disaster really- please look for another hotel I didn't like what happened at all or that charge of the food tray so it's 0 or 1 out of 10

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sammohi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this review, September 3, 2012
Dear Sammohi, we regret you had to spend your time expressing the inconveniences experienced during your recent stay with us and that you specially created a Trip Advisor account for this. Nevertheless we are thankful that you had this moment as any constructive feedback will help us to know the areas where our usual high level of service has slipped and therefore improvement focus is needed. It is very however disappointing for us to learn that we failed to meet your expectations since we work hard to keep the highest levels of satisfactions and I am sure you will agree that most of the testimonies, for example also in Trip Advisor, demonstrate this.
Although it is unfortunate that the view in your first room was not as expected I am happy to learn that this issue was resolved to your satisfaction and you were happy with room 903. The tray charge you refer to when you ordered room service is the flat fee of AED 4.00 (1.09 USD) we apply to all orders for delivery from the re:fuel grab and go outlet. As the prices at this take away outlet are exactly the same as in room service menu, a small delivery charge applies. This is what other hotels would show as delivery or service charge on their bills.
Further to the misunderstanding with the valet parking ticket, I am sorry if this was not clearly explained to you. It is actually visibly advertised on a big signage at the driveway and also on the valet parking ticket, that valet parking is free of charge for hotel guests only and therefore these are kindly requested to get a control stamp from reception to benefit from this. Further to this, indeed the only immediate area provided by the exhibition centre to give a quick valet service is outdoor and I can understand that it takes two or three minutes to cool down the car due to the high temperatures at this time of the year. Alternatively we also provide free of charge self car park in a covered multi story car park. Of course the fact that the valet parking staff member has asked you to take your car by yourself is unacceptable and therefore we have already addressed this with the valet company which has replaced the concerned team members to avoid this from ever happening again.
In order to understand the error with regards to overcharging you, and the phone call you received to verify your checkout date, I reviewed the details of your reservation. I believe the issue was related to your early checkout (to catch your flight) which we had not been aware of in advance.
I understand from your review that your full dissatisfaction is based on the view of the first room, the tray charge, the valet parking and the billing issue due to the early check-out; may I sincerely apologize for these four inconveniences. I do hope that on the other hand you were happy with our product, service, design and general concept. I am confident to say that by correcting these mentioned points we will be able to turn the view you have of us by 180° and show you what the excellence of Aloft Abu Dhabi really stands for. I would be delighted to welcome you back and together with my team be able to impress you with a certain change of your stay experience.
Please do contact me personally when your plans bring you back to Abu Dhabi as I would personally make the necessary arrangements for your stay. Best wishes! Rainer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (158)
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Cork, Cork, Ireland
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed July 23, 2012

stripped back hotel. Great value, clean and efficent. Best for buisness or friends. lovely pool area.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this review, July 27, 2012
Dear John K, thank you for the brief but flatteing review. Happy to know you loved our facitilities and enjoyed your stay. We hope to see you back soon. Best wishes! Rainer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed July 20, 2012

Nice stylish hotel with good amenities , excellent breakfast, large room and big beds.

Only Problem is lack of good restaurants and moreover no one opens after 11 PM.and next available restaurant of choice is in city fart from hotel

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manish_advises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this review, July 23, 2012
Dear manishdokania, thank you for the brief review. Always great to receive reviews from Trip Advisor Contributors and to learn from them that they had a very pleasant stay. We are glad that you enjoyed our modern, hip, large rooms and our breakfast. We do however regret that the other gastronomic offers were not of your taste. I assume you were not in our roof top bar lounge offering an excellent western-asian fusion as you can order food there until 12 midnight and if wishing to dine around there is a big selections of restaurant very close by the hotel, actually within 5 to 10 minutes drive. Thanks again and we all look forward to welcome you back soon. Best wishes! Rainer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 18, 2012

Though advertised as a business hotel -by a Convention Ctr out of town- this was a great place to stay as a tourist-away from the city pressure, quiet, rooftop pool and bbq venue, good restaurants to eat, easy basic serve-yourself mini-cafe breakfast if required, beautiful bed and spacious bathroom-interesting decor and features throughout (sit on large floor cushions if you have to wait at the lift). Low-key circular check-in unusually on first floor; we didnt require any service as everything we needed was available and staff got us taxis at the front door when needed-sometimes a 5-10 minute wait. Would choose to stay here again based on value for cost.

Room Tip: river side if you like your room warmed a bit by the sun
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this review, July 23, 2012
Hi there Helen H, great to learn that you enjoyed our hotel based on a leisure travel experience. Indeed there are a lot of invigorating and relaxing options in the hotel and we are glad to read that you made use of some of them such as the Splash infinity pool and its BBQ evening, our food & beverage options such as the re:fuel gourmet take-away, the Dine all day restaurant and of course our comfy Aloft beds and oversized bathroom and shower. I hope that next time you can also try our stunning roof top lounge bar or work out in our Re:charge gym or even be a party guest in one of our Rain Pool parties. As you say you will chose to stay here again, I really look forward to meet you personally and welcome you to Aloft on your next visit to Abu Dhabi. Best wishes! Rainer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kettering, United Kingdom
1 review
5 of 5 bubbles Reviewed July 16, 2012

I have had the pleasure of staying at the Aloft Hotel, Abu Dhabi on many occasions during the past 3 years and have always been delighted with the level of customer service afforded to me. I do not need to think twice about where to book, when travelling to the area, as the hotel is ideally located on the periphery of Abu Dhabi, which allows me to travel to business meetings with ease.

On the rare occasion I do get some free time, I like to visit the Mai Cafe Restaurant, located on the 5th floor, at the Aloft. The infinity pool is something to behold and the general surroundings have bee sympathetically designed in an oasis style, which adds to the relaxing ambience. However, it's the team that man the Mai Cafe, that make it special. I have grown to know in particular, Rohan ,Waas, Sher and Noimi, and they can't do enough for you. It is always nice to be recognised when I return to the loft, as they make me feel that little bit special!!

In summary, the staff make my being away from home on business a much less arduous experience, almost a home from home!

Regards

Justin

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justin l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this review, July 22, 2012
Dear Justin I, thank you for taking the time to describe your regular stays with us. As you know, it is a pleasure for us to welcome you on a frequent basis and all the staff is delighted to take care of you every time. Thank you for your flattering comments about them which I already conveyed to the team. They were obviously overjoyed to receive such remarks from a regular guest such as you are. I will definitely meet you next time you are here and take the time to invite you for a drink at your favorite spot, The Mai Cafe. See you soon, best wishes! Rainer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 13, 2012

Had a great time, would have chose another hotel that was closer to everything. All in all, Abu Dhabi was a really nice place. A couple of things to look out for. If money is no object then disregard, but don't use their taxi service - they charge you 200AED/55US when you can take a taxi from the airport for only 40AED/11US. The evening buffet is ridiculously expensive 160AED/44US. The buffet hot food was not that good, but if you like healthy fruits and deserts, it was the best I've seen. Service in the hotel is excellent. The desk management is the best I've experienced. It cost about 40AED/11US to get about anywhere in the city. The location of the hotel in the future will excellent, but as for now, it's a long ways from anything. They provide all the extra towels, robes, and bottle water (2per day) for you. The hotel has a really nice club on the roof with beautiful views. Because of how the staff treated me, I would return to the Aloft any time!

Room Tip: Every room in the Aloft is excellent!
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VincentC2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this review, July 22, 2012
Hi there VincentC2, thanks for the extensive and fantastic review. It's just flattering to read that you truly enjoyed your stay and obviously more gratifying to learn that the main reason you would return is because of how the staff took care of you. With regards to the location, I know I have repeated the following description a couple of times so apologies to our Trip Advisor followers, however it is important to correct the remark that our hotel is far from anything. The hotel is indeed 15 minutes drive away from downtown. Taxi fares would be 25aed in average (6eur/9usd). Abu Dhabi is now growing towards this area and many businesses are establishing their offices around the entrance to town. The newest and one of the biggest Malls in Abu Dhabi has opened 5 minutes away from us and we do have important landmarks around us such as Sheikh Zayed Grand Mosque (5min), all major embassies (2min), Ferrari World (15 min), Yas Marina Circuit (15 min) or the Abu Dhabi Golf Club (10min). As a matter of fact there is plenty to do in the area. In relation to our buffets, we must add that our prices are actually very competitive and below the average of other hotels of our category. You end up your review by writing that you would return to our hotel any time. So please do not hesitate to let me know as I would be delighted to welcome you personally. Best wishes! Rainer
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Al Ain, United Arab Emirates
Level Contributor
3 reviews
4 of 5 bubbles Reviewed July 13, 2012

Service was better than other hotels that I have stayed in during my 5 years in the UAE and includes (but not exclusive to) the following groups Intercontinental, HIlton, Holiday Inn, Meridien . . . .

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marj63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RayWei, Director of Operations at Aloft Abu Dhabi, responded to this review, July 22, 2012
Hi there Marj63, thank you for letting us know through Trip Advisor that we are your preferred hotel around. Hope this means that you will continue chosing our hotel for your future stays. Please do let us know when you are back as we are all looking forward to welcome you. Best wishes! Rainer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Abu Dhabi

Property: Aloft Abu Dhabi
Address: Khaleed Al Arabi | (30th Street), Abu Dhabi 94943, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#36 Romantic Hotel in Abu Dhabi
#41 Business Hotel in Abu Dhabi
#43 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aloft Abu Dhabi 4*
Number of rooms: 408
Official Description (provided by the hotel):
Easy breezy adventures await at Aloft Abu Dhabi, with free hotel-wide Wi-Fi for in-house guests, outdoor pool, loft-inspired rooms and ever abuzz bars & restaurants. Set in the state-of-the-art Abu Dhabi National Exhibition Centre, mere minutes from the airport and city sights. All rooms feature ultra-comfy signature beds, oversized spa showers, and plug & play connectivity stations to charge all your electronics and link to the 42” LCD TV to maximize work and play. ... more   less 
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Also Known As:
Aloft Abu Dhabi Hotel Abu Dhabi

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