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“Staff very helpful”

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Hala Arjaan by Rotana Abu Dhabi
Ranked #11 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Lagos, Nigeria
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Staff very helpful”
3 of 5 bubbles Reviewed January 2, 2014

Stayed two nights in December. It was an ok experience. Staff were very courteous and helpful.

I felt the room was not very child friendly; it had a lot of glass and that was a challenge with my three year old( we stayed in the king bed studio). I also had issues with the washing machine/dryer. The clothes I washed did not dry after 3 hours( even with all the manipulation from their engineer)

The location is central and good for exploring.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tizee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hala A, General Manager at Hala Arjaan by Rotana Abu Dhabi, responded to this review, January 6, 2014
Dear Ms. Tizee,

Thank you very much for sharing your experience on TripAdvisor.

We are always happy to know that we have provided a good service, your great feedback has been shared with the whole team.

Hala Arjaan is constantly checking on areas of improvement and your valuable feedback will not only help us to upgrade our services but will also make us aware on the actual guests’ experience.

We look forward to welcoming you back to the Hala Arjaan by Rotana in the near future.

Sincerely yours,

Tarek Al Sharif
General Manager

Tel No: 00971 (0) 2 4180000
Email: hala.arjaan@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

408 reviews from our community

Traveler rating
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    7
See reviews for
103
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153
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 2, 2014

The staff in this hotel are amazing!! We were greeted with a warm welcome from all on the reception desk - by accident we had booked a twin room and were given a queen room without any fuss. The hotel is next to the mall, a sister hotel which has a beach and taxis are very reasonable to all areas. It cost us about 75drm to get from airport. The lady in the spa does a fantastic swedish massage and is lovely! Room was large and exceptionally clean.. cleaning staff, room service all very very good (food also very good). Would definitely recommend this hotel all in all.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hala A, General Manager at Hala Arjaan by Rotana Abu Dhabi, responded to this review, January 6, 2014
Dear Ms. Stephanie,

We would like to thank you for sharing your thoughts on TripAdvisor. All of us here in Hala Arjaan are glad with your “Fantastic” comment as we have we met your satisfactions to the extent that you will recommend our hotel.

Again, thank you for the feed backs and we are looking forward on your next stay with us.

Sincerely yours,

Tarek Al Sharif
General Manager

Tel No: 00971 (0) 2 4180000
Email: hala.arjaan@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed December 10, 2013 via mobile

Disturbed nights sleep due to buzzing noise in room for two nights running. Maintenance have been unable to sort despite several visits. This has ruined my business trip due to tiredness. Hotel otherwise very nice and in a convenient location.

Stayed December 2013, traveled on business
Helpful?
1 Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hala A, General Manager at Hala Arjaan by Rotana Abu Dhabi, responded to this review, December 15, 2013
Dear Matthew S,

First and foremost, we truly apologies for the inconvenience caused you during your stay. Our Engineering team responded to your request immediately and stopped the noise coming from the emergency light by disconnecting it. Please rest assured that we will take necessary precaution to prevent such things from happening again in the future.

We would very much welcome the opportunity to regain your confidence in our hotel & the services.

Sincerely yours,

Tarek Al Sharif
General Manager

Tel No: 00971 (0) 2 4180000
Email: hala.arjaan@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 10, 2013

The entire expereince was simply wonderful. I got there after midnight and had to be up early for work, the staff ensured that I was in my room settled in really quickly to avoid any delays. The next morning I had not UAE currency and the manager on duty kindly saw that i had enough to keep me going for the day. Food was amazing, staff at every level was extremely helpful. I was most impressed by a staff member who had previously worked at the Heritage village and knowing that the information may not be correct on the website, he took the initiative to check the opening hours and saved me a time! Perpect location. Highly rcommended!

Room Tip: Pick rooms on the south side if there is construction going on.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vijaya N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hala A, General Manager at Hala Arjaan by Rotana Abu Dhabi, responded to this review, December 11, 2013
Dear Vijaya,

Thank you for sharing your detailed feedback in this website.

It is truly rewarding to know from our valued guest that we have done Excellent service. Receiving such comments like yours will inspire each and every one of us in Hala Arjaan. We also passed your kind comment with Nazmul (Bellboy) and he is very thankful with your kind gesture.

Once again thank you very much for the wonderful feedback and for recommending the Hotel.
We are looking forward on your next visit to Abu Dhabi.

Sincerely yours,

Tarek Al Sharif
General Manager

Tel No: 00971 (0) 2 4180000
Email: hala.arjaan@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Innisfail, Australia
1 review
4 of 5 bubbles Reviewed December 2, 2013

We stayed for 3 nights. Hotel room large, very comfortable; well equipped kitchenette with washer/dryer combined; excellent furnishings. Cleanliness couldn't have been better. Nothing was too much trouble for the staff who went out of their way to assist us with all requests. Great value for money. Within walking distance of Abu Dhabi Mall and Big Red Bus pick up point there. Breakfast was included in our deal and it was an excellent full buffet. Had dinner there one night also very good. Can recommend the masseuse at the hotel! Best massage I've ever had! Have no hesitation in recommending this hotel.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank normlor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hala A, General Manager at Hala Arjaan by Rotana Abu Dhabi, responded to this review, December 5, 2013
Dear Normlor,

Thank you very much for sharing your great review about our Hotel on TripAdvisor.

We are delighted that you enjoyed so many aspects of the Hotel and will be sure to pass along your kind comments to my colleagues. We are truly looking forward to the opportunity of welcoming you back upon your next visit to Abu Dhabi.

Sincerely yours,


Tarek Al Sharif
General Manager

Tel No: 00971 (0) 2 4180000
Email: hala.arjaan@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
2 reviews
4 of 5 bubbles Reviewed November 18, 2013

Was on business trip. Had comfortable stay at the hotel. Staff are very helpful. Tea / Coffee maker in the room added to the comfort. Neat and Clean. Very near to Mall. Good value. Did not try the restaurant hence can't comment. My wife also liked the hotel.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SukalyanMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hala A, General Manager at Hala Arjaan by Rotana Abu Dhabi, responded to this review, November 20, 2013
Dear Sukalyan,

Thank you for sharing your feedback on TripAdvisor.

We are grateful that we have reached your expectation as our primary objective is to give comfortable and convenient ambiance for our valued guest such as yourself. Your kind remarks will be shared with the rest of the team.

Once again, thank you and we look forward to welcoming you back on your return to our hotel soon.

Tarek Al Sharif
General Manager

Tel No: 00971 (0) 2 4180000
Email: hala.arjaan@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tunis, Tunisie
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 5, 2013

Good Hotel and very helpful staff. Room very clean and tidy, comfortable and quite. Great value for money. Near to shops and 5 min walk to Abu Dhabi Mall. Would definitely stay here again.
Recommend the hotel driver for airport pick up/ drop off which was very practical.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kborgi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hala A, General Manager at Hala Arjaan by Rotana Abu Dhabi, responded to this review, November 6, 2013
Dear Kborgi,

Thank you for sharing your thoughts about our hotel on Trip Advisor.

We are delighted to know your positive comment about the hotel’s cleanliness, our staff and hotel facilities. This is a wonderful feedback which has been well received and shared with the whole team.

We look forward to welcoming you back to Hala Arjaan by Rotana, assuring you of our personalized service and best attention at all times.

Sincerely yours,

Tarek Al Sharif
General Manager

Tel No: 00971 (0) 2 4180000
Email: hala.arjaan@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hala Arjaan by Rotana Abu Dhabi

Property: Hala Arjaan by Rotana Abu Dhabi
Address: Hamdan Bin Mohamed St | Al Zahiya Area, Abu Dhabi 53066, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in Abu Dhabi
#11 Luxury Hotel in Abu Dhabi
#20 Business Hotel in Abu Dhabi
#20 Family Hotel in Abu Dhabi
#27 Romantic Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hala Arjaan by Rotana Abu Dhabi 4*
Number of rooms: 166
Official Description (provided by the hotel):
Hala Arjaan by Rotana, Abu Dhabi offers Deluxe Hotel Apartments with charm and comfort. Enjoy being in the heart of the business district, nearby the coast, shopping, and all the city's favorites attractions. Being large, beautifully furnished and well-equipped, the apartments at Hala Arjaan by Rotana are designed with both long-term guests and families in mind. A long list of facilities and services are available in the complex, including a modern and luxurious Bodylines recreation centre with a temperature controlled swimming pool at the 19th floor. The Hotel Apartments is located just 30 minutes' drive from the Abu Dhabi International Airport and within walking distance from the exclusive Abu Dhabi Mall. ... more   less 
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Also Known As:
Hala Arjaan By Rotana Abu Dhabi Hotel Abu Dhabi

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