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“WORES HOTEL EVER!” 1 of 5 bubbles
Review of Yas Island Rotana

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Yas Island Rotana
Ranked #49 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“WORES HOTEL EVER!”
1 of 5 bubbles Reviewed January 4, 2014

Total disaster!!! From first second in hotel start problems. We arrived at 3am and we get wrong room. We spend more than 1h only to get non smoking room, extra bed and towels and i even don’t talk about bathrobes and sleepers which i didn’t get.
All my staying time, every day i ask for adapter and i get it only in last evening(thanks for God).
Don’t even think to have New Year in this hotel because if you will finish in hospital you can’t come back in to hotel because 4* hotel can’t provide taxi ......If you want to see most dusty room please come to Rotana Yas !
Anything you ask (plaster, adapter, taxy, first aid, information about rental car companies....) you get only one answer SORRY MAM BUT WE CANT PROVIDE THIS SERVICE.

Room Tip: Choose other hotel
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  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Rasa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasIslandRotana, Manager at Yas Island Rotana, responded to this review, January 6, 2014
Dear Rasa S,

On behalf of the entire team at Yas Island Rotana, thank you very much for taking the time to giving us your feedback and for sharing your experiences with us.

It is regretful to know that you were not at all satisfied with your stay and that you felt that the team was not assisting you as they should. It is in fact very surprising to know that all of the services you asked for were not available, and I will certainly discuss all of the points you have mentioned to avoid the same happening to other guests.

We strive to provide the very best in service to our guests, so if you could please e-mail me I would be thankful as we hope to compensate you for your recent visit.

Best regards,

Nadim El Zyr
Executive Assistant Mananger
nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,143 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Japan
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

We spent 6 nights at the Rotana at the end of December. We found the staff here to be exceptional, particularly the wait staff at breakfast and the housekeeping staff on our floor. Their friendliness and efficiency really made our stay a pleasant one. We booked a premium suite since the price was right, and found it very spacious and equipped with everything we could have needed. The location of the hotel makes it convenient for Yas Island attractions but feels remote if you need personal items or groceries. However, once the mall is completed this will not be an issue. My only complaint would be the noise from planes flying by. We were facing the F1 track and it felt (and sounded) as though we were on the runway. I would recommend a room on the other side of the hotel.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank intownfromJapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasIslandRotana, Manager at Yas Island Rotana, responded to this review, January 6, 2014
Dear intownfromJapan,

Thank you very much for choosing our hotel for your recent holiday vacation and for sharing your experiences with us via TripAdvisor.

We are glad to know that you enjoyed the Premium Suite, yet we regret that you were disturbed by the noise coming from the F1. Sometimes the balcony door doesn't close well, and the Engineering team are on standby to rectify if faulty.

I will certainly share your kind comments to the Choices and the Housekeeping team as we are proud of their achievements in giving the very best possible service to all of our guests.

It would be a pleasure to welcome you back, thanks very much and best regards,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

The staff at Yas Island Rotana were very helpful and made our stay a very pleasant experience. Many thanks to the management (Nadim and Yogesh) for arranging everything. A special thank you to Front of House and the Concierge who were all very helpful and informative. Enjoyed the food at Choices and like the Shuttle service.

I will definitely recommend the hotel. A very good service all round.

Room Tip: Ask if there is room upgrade and barter for prices. Also see if you can get a good deal for your mea...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Foiz U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasIslandRotana, Manager at Yas Island Rotana, responded to this review, January 6, 2014
Dear Foiz U,

Thank you so much for choosing the Yas Island Rotana for your recent visit to Abu Dhabi, we are so glad to be a part of your special occasion.

It is great to know that the hotel has met/exceeded all of your expectations, our only wish is that you would take the time to visit us again in the near future.

Best wishes from the entire team,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
Level Contributor
155 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed December 29, 2013

Staying here in the end of December , the location of this hotel just 10 minutes from Ferrari theme park and beside the Yas Island F1 Circuit . Staff in Reception are very professional and the procedure of check in are very fast .

The breakfast restaurant in Choice are nice . Various of selections menu starting from middle east menu until asian menu are available . Restaurant staff are friendly and helpful .

Room are big than I am expected , bathroom are comfortable and bed are five star hotel standard . WiFi are free and fast . All the Hotels atmosphere will make you feeling at home . Will visiting this hotel again when in Abu Dhabi .

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Davidoffbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasIslandRotana, Manager at Yas Island Rotana, responded to this review, January 6, 2014
Dear Davidofbali,

Thank you very much for sharing your experiences with us and we are glad to know you had a memorable visit.

I will certainly share your comments with the rest of the team, and we all look forward to welcoming you back to Yas Island Rotana in the near future.

Best wishes,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed December 29, 2013 via mobile

Hotel stay was booked early November for stay on 29/12 till 31/12. Checked in at 30th 0200 whereby we had issues with providing all 6adults passport as 1 of the couple had left it in dubai. However managed to give them a scanned copy of the original and settled . Had 5 kids along. Booked 4 normal room of all king size. Booking was confirmed early November. They offered us 3 rooms on level 5 and 1 room seperately on level 4. Which was the first disappointment . Second disappointment was that they gave another room with balcony but 2 single bed. When called reception first they said will connect to manager and hanged up. Called back to talk go reception and got hold with manager , understood it was the same guy who checked in us and some1 who can never give a welcome smile. He advised they had an error and have away our confirmed booked room . He blackmailed us saying that since they accepted scan copy of passport we had to accept his fault of not giving us the room we asked for. He advised he will try the next day.

Will never recommend or return to this hotel at any cost. What is a hotel without a service?

Stayed December 2013
Helpful?
2 Thank Abdul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasIslandRotana, Manager at Yas Island Rotana, responded to this review, January 5, 2014
Dear Abdul F,

Thank you very much to you and your family for choosing the Yas Island Rotana for your short visit to Abu Dhabi. I also sincerely appreciate your feedback about your arrival experience and the service you received at our hotel.

It is unfortunate for us that you were not at all satisfied by the way the four rooms were allocated on your arrival and it was clearly an oversight from our side. We are all truly sorry to have caused you inconvenience with following up with the Front Desk team, moving rooms the following day, etc. We have also shared all your comments with the Front Desk Manager who met you on your day of arrival.

I must advise that original IDs are required in UAE hotels. Please remember to have those with you to avoid any complications at your time of check in.

I have tried to contact you through Private Message on TripAdvisor to get your direct contact details as I would like to call you in person. I would be very thankful if you could e-mail me your contact details.

Thank you once again for giving us the opportunity to improve, and we all sincerely hope to welcome you back to Yas Island in the near future.

Best regards,

Nadim El Zyr
Executive Assistant Manager
Nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 23, 2013

Convenient for visiting Ferrari world ,yas circuit,yas water world etc.all within 5min by free shuttle.hotel is modern .i found toilets a bit cramped .they should do away with bidet's.just use water spray hoses.near to Abu Dhabi airport.breakfast is great with a large spread and also has a health section.shuttle service could be more frequent especially going to Abu Dhabi city centre.a bit disappointed with hotel for charging 20 dirhams to print 6 boarding passes.check in was fast nd friendly. Free shuttle to nearby mall ends @ 3pm which is ridiculous as the hotel is rather remote @ night and malls are open till 10pm. Guests should be offered a shuttle to the beach as well.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Gora786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasIslandRotana, Manager at Yas Island Rotana, responded to this review, December 27, 2013
Dear Gora786,

Thank you very much for choosing our hotel on your recent stopover in Abu Dhabi, and it is great to know that overall, you and your family enjoyed the stay with us.

We sincerely appreciate all of your feedback as it gives us the opportunity to improve on our services and facilities. We will certainly look at all the possibilities regarding the shuttle timings, the printing costs. I would like to clarify that we do in fact offer a shuttle to the Yas Beach, and the access, the towel rental, and the sunbed rental is complimentary.

Once again, thank you very much for your comments and sincerely hope to welcome you and your family again in the near future.

Best wishes,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 20, 2013

Stayed for 5 nights on a golfing trip as part of the league to Dubai finals. Had a fantastic time and the service and hotel were excellent. Also a great location for Yas Links golf course, Ferarri world and all the local attractions on Yas island.

Stayed December 2013, traveled with friends
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasIslandRotana, Manager at Yas Island Rotana, responded to this review, December 27, 2013
Dear Andrew S,

Thank you very much for your comments. It is great to know that you and your fellow golfers had a memorable visit to Yas Island Rotana and we also hope that your golfing experience at Yas Links met or exceeded your expectations.

As you may have noticed, Yas Island is a destination which has an attractive list of leisure activities close by and this will only increase in the upcoming year or two. It would be our pleasure to welcome you back to discover more of what the hotel, and indeed Yas Island, has to offer.

Your comments about the service and the facilities are much appreciated, and I will certainly share with the team.

Many thanks and best wishes,

Nadim El Zyr
Executive Assistant Manager
nadim.elzyr@rotana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Yas Island Rotana

Property: Yas Island Rotana
Address: Yas Island Rotana Yas Leisure Dr | P.O. Box 131755, Abu Dhabi, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Abu Dhabi
#34 Family Hotel in Abu Dhabi
#36 Business Hotel in Abu Dhabi
#45 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Yas Island Rotana 4*
Number of rooms: 308
Reservation Options:
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Also Known As:
Yas Island Rotana Hotel Yas Island

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