We were at this hotel with a group a couple of nights. Hotel's facilities are pretty nice, pool excellent but the service itself.....
First trouble was faced already at the reception - the check-out date, which was written on the key box was wrong, for all group members. Second trouble was at rooms - even though we ordered twins for all, some group members did become doubles. I don't have anything against my colleagues but still it was pretty disturbing to sleep with one of them in the same bed under same blanket. Then it needed to be extrabeds in almost every room we ordered. When we came into rooms, extra beds were still missing. Only after calling to reception some indian guy brought the extrabed. BUT he forgot all other set for third person - towels, shampoos, everything. Only after calling reception AGAIN and waiting we became the rest of our stuff.
Then, if somebody wants go to the pool and needs to use changing rooms, the spa reception need to get your room key as a deposit. When they returned me my key after swimming back, key didn't work, so I needed to go downstairs again and change the key to the new one. And nobody even apologized because of situation! I'm just wondering, what all of their employees, standing in hotel lobby are really doing trough their duty? I'd rather get the real Service, than 5 chinese girls standing in lobby and saying "Hello how are you" 5 times per day.
No thanks, even though rooms vere very good and breakfast excellent. In our case bad service destroyed all the impressions.
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- Also Known As:
- Yas Island Rotana Hotel Yas Island