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“So so hotel”

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Yas Viceroy Abu Dhabi
Ranked #8 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed August 5, 2013

Great for petrol heads. However, this hotel lacks soul and feeling. Okay for one night stay over but for no more than this. Had a meal in the Italian restaurant which was pleasant. I have to say that staff are very pleasant however.

Stayed: August 2013, traveled as a couple
Thank suttoniansweare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded August 6, 2013

Dear Phillipweale,

Thank you for sharing your brief thoughts on Yas Viceroy. I am glad to read that you felt our colleagues were pleasant and we will focus on injecting some more soul and feeling into the property through outstanding guest interactions in future.

Kind regards,

Oliver Bruns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,208 - 2,214 of 3,288 reviews

Reviewed August 3, 2013

Yas Viceroy sounds and looks very elegant until you step inside. I was at the hotel during holy month of ramadan (2nd august 2013). I was asked to go to the pool where Latitude (one of the F&B outlets) is located and ordered a cup of coffee and quick snacks. The sight I witnessed was an utter disgrace and couldn't believe it. The pool area very filthy with towels dumped in one corner. The shower area was dirty with lot of chipped tiles and lime scales all over. 3 tables were set in corner of the pantry with filthy white partition. The white frames around the building were very dusty. My club sandwich had about 200gms of horribly sliced red onion (first time ever seen) but nicely presented. My tuna tartar was semi frozen. I asked for bread to go with tuna, the service staff was bit surprised. Bread served had a very strong smell and taste of detergent which was from rug looking pouch (grey and black) in which the bread was served. The greenish napkins had stains and strong smell of detergent. Finally asked for the bill, it was presented in a little folder which had seen the better days (filthy, wear and tear, dis-coloured). Two of the staffs were attentive though. Simply I wouldn't recommend anyone to Yas Viceroy Abu Dhabi.

  • Stayed: August 2013, traveled solo
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2  Thank BEE Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded August 5, 2013

Dear BEE Y,

Thank you for sharing your review on TripAdvisor. I am surely concerned to read your feedback and I would like to apologize for the experience you outlined in your review.

I am reviewing your notes with our Food & Beverage team and will address those right away in order to ensure a much better experience in future. I do hope, however, that you will give us a second chance when you are next in Abu Dhabi and please do not hesitate to contact me directly via yas.info@viceroyhotelsandresorts.com so that I could assist with the arrangements.

Kind regards,

Oliver Bruns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

All it was good and delighted at Yas Viceroy during my last stay in Abu Dhabi. Staff very kindly, room very comfortable with a wonderfull view and restaurant so delicious. The total experience it was fantastic!

  • Stayed: July 2013, traveled on business
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1  Thank mrbleev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded July 30, 2013

Dear mrbleev,

Thank you for sharing your wonderful comments about Yas Viceroy.

I am thrilled to read how happy you were with you stay and hope that you will be back soon.

Kind regards,

Oliver Bruns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

A very nice hotel located near the Airport (25 AED for a ride from the airport to the hotel). Very friendly staff, excellent breakfast and clean and very large rooms. 2 Pools and the chance to visit the Formula 1 race track of Abu Dhabi.

  • Stayed: July 2013, traveled with friends
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Thank 1,342,112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded July 30, 2013

Dear 1342112,

Thank you for your brief review about Yas Viceroy. It was a pleasure to have you with us and I am glad to read that you enjoyed your stay. I hope that you will be back soon.

Kind regards,

Oliver Bruns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

this is a great hotel in an excellent location with a formula 1 race track that runs through the center, awesome!!! food is good with excellent view , outstanding scenery one anyone will enjoy.check out the breakfast one for the books although too early for me. great area, with very unique rooms and corridors that finish the building and changing light scenery outside the hotel.

Room Tip: choose a room over the marina
See more room tips
  • Stayed: December 2012, traveled on business
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1  Thank dell3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded July 28, 2013

Dear dell3,

Thank you very much for sharing your brief review on TripAdvisor.

I am delighted to read that you enjoyed your stay and that you appreciated the unique style & architecture of this amazing building.

I hope that you will be back to Yas Island soon.

Kind regards,

Oliver Bruns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

Who on earth designed and built this hotel ? One of the most complicated design to move around and oh dear me the finish is so poor !
The tiles in the modern style bathroom look as though they were hung by a child with tile cement everywhere and maintenance issues everywhere !
The door on the shower did not fit and water from the shower spilled all over the floor so more and more towels were needed to mop up.
When it comes to service the beauty of great service is anticipation so never having to ask for anything but it appears just as you need it ! So Viceroy start training your staff to stop standing around and move to watch what customers need and when they need it !

  • Stayed: July 2013, traveled with family
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1  Thank Rodders7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded July 28, 2013

Dear Rodders7,

I am obviously very concerned to read your feedback about Yas Viceroy. I would very much appreciate it if you could contact me via yas.info@viceroyhotelsandresorts.com to discuss this further with you.

Kind regards,

Oliver Bruns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

Got to stay here for my friends wedding and wow what a place! Spent a good 4 days enjoying the rooms, food facilities. Pools on the roof were fantastic, food in the mornings and evenings tasted great. Bedrooms were fantastic. Just wow, the whole time we loved and would go back again with no problems!

  • Stayed: December 2012, traveled as a couple
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1  Thank AACam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YasViceroy, Hotel Manager at Yas Viceroy Abu Dhabi, responded to this reviewResponded July 24, 2013

Dear AACam,

Thank you for sharing a snapshot of your stay at Yas Viceroy. I hope we will have the pleasure of welcoming you back soon.

Kind regards,

Oliver Bruns

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Yas Viceroy Abu Dhabi

Address: Abu Dhabi, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Abu Dhabi
#4 Romantic Hotel in Abu Dhabi
#4 On the Beach Hotel in Abu Dhabi
#7 Business Hotel in Abu Dhabi
#7 Spa Hotel in Abu Dhabi
#8 Luxury Hotel in Abu Dhabi
Price Range: $144 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Yas Viceroy Abu Dhabi 5*
Number of rooms: 499
Official Description (provided by the hotel):
As Yas Island Abu Dhabi's premier hotel, Yas Viceroy Abu Dhabi sets the standard for exceptional service throughout its 499 impeccable rooms and suites, 11 fantastic dining venues and lounges, and the luxurious ESPA at Yas Viceroy Abu Dhabi. Guests marvel at the incredible LED canopy that not only emits a concert of colour and shade but also embraces the exhilarating Yas Marina Formula 1™ Circuit, defining the Abu Dhabi hotel as a landmark across Yas Island and one of the world's most extraordinary destinations. Delight in the art of cuisine at Yas Viceroy Abu Dhabi. Choose from a colourful host of eateries, from the freshest seafood and sushi to rustic Italian, regional Indian cuisine, and a stylish array of bars and lounges. For fantastic cuisine throughout the day, we have the perfect Abu Dhabi dining spot for every taste. ... more   less 
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Also Known As:
Yas Viceroy Abu Dhabi Hotel Yas Island

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