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Reviewed January 20, 2020

In the beginnig it´s good to say that we travelled as couple so our perspective might be different then those travelling with kids. Also we stayed in hotel partly during school holiday when I would say at least 85% of guests were families.
We know Saadiyat Island from our previous stay and if you want to stay on real beach in Abu Dhabi then Saadiyat is the only option.
I do appreciate Rixos respects the hight of hotels next door and looks like a palace and was not build in a modern design like Jumeirah Saadiyat at the end of the island.

So let´s start with Pros and Cons.
Our deluxe room had garden view and was located on top floor. The size was great (well you barely find a small hotel room in UAE), big bathroom with sliding doors so the new concept of opened bathroom. Room was clean, quiet and the bed was very comfortable. Also great room amenities.
The all day dining restaurant Turquoise is one huge room with outside terrace with couple of cold and warm buffet stations. All is well organized, clean. If someone complains about food on floor or untidy tables then it´s good to say that it mainly depends on eating style of some people and their kids. But the service do their maximum, I am sure.
The restaurant is large enough to think about to assign a part of indoor area only for adults. This would really help those travelling without kids.
We tried Mermaid, L´Olivo and Orient restaurant as well that were quite good but I would not say we were excited. For instance in Italian L´Olivo restaurant the service was quite slow and when I asked for balsamico glaze they had no idea. Mermaid restaurant serve great food but inside area too cold and outside they use the same chairs using during lunch time in next door restaurant so that some are sticky and dirty. Not ideal when you are wearing dress for dinner.
Their Anjana Spa is a little gem. We really enjoyed our treatment and then....the spa pool and jacuzzi which are available ONLY for adults. They serve fresh juices there and have very comfortable beds.
We really liked the Lobby bar with its great barmans. Also they served delicious cakes and desserts. Again would be perfect if kids attendance was somehow limited in late evening and night time.
There is only one main pool and I somehow understand that parents rather stay with kids there than in wave pool and kids club. But even with kids it was ok and if we stayed at the pool we never had a problem to find sunbeds.
And the beach side is simply a "Dream" with its white fine sand, crystalic clean water with a perfect temperature. You could stay in the water for hours.
But again have to say that although one part is assign as Adult area this rule is not followed by guests and not requested from staff. I know it´s not easy to ask guests with kids to relocate to the part for families because it´s not a part of hospitality business to make guests sad or angry.....but please consider the guests without kids.
Overall experience was very good and if you slightly improve the facilities for adults only it would be perfect.

Date of stay: November 2019
    • Value
    • Location
    • Service
2  Thank Jana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurcakOrak, General Manager at Rixos Premium Saadiyat Island, responded to this reviewResponded January 21, 2020

Dear guest Jana G,

Thank you for making our Rixos Premium Saadiyat Island Hotel your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor , this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Warm wishes,

Burcak Orak

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

We stayed at Rixos premium Saadiyat Island last june,the hotel ticked all the boxes, we have been going to dubai and stayed in lots of hotels, but never a all inclusive, it was so nice we have booked it again for this year and we have friends that are also going there on our recommendation ,The Italian was our favourite restaurant , but there is a few restaurants to try's well as the Buffet,
There was plenty of sun beds, and the entertainment was just perfect, with music to saxophone in the evening, so could have a dance if you love dancing, or just enjoy the amazing musicians ,even at sunset they had the saxophone playing by the pool, there was always plenty of bubbles to drink, the staff at pool were on skates and only to pleased to get you a drink with a big smile ,and were super speedy, the buffet was always lovely and cooked in small portions so always fresh, Richard at the buffet was the happiest waiter i think ive ever seen, you couldn't help but smile when you saw him,Alex the manager was Fantastic, very helpful, and made our stay amazing,Hotel was very clean, very good value for moneys would recommend this Hotel if you are going to Abu Dhabi,and if you book have a fantastic Holiday and take lots of photos to remember your Holiday,This is the first time ive done a review on a Hotel i hope it helps.

Date of stay: June 2019
1  Thank paulacV4568NR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurcakOrak, General Manager at Rixos Premium Saadiyat Island, responded to this reviewResponded January 21, 2020

Dear guest paulacV4568NR,

Thank you for the great feedback of your recent holiday experience at our Rixos Premium Saadiyat , guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Burcak Orak

General Manager

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Reviewed January 19, 2020 via mobile

This is a lovely hotel and all of the staff are so friendly and really do make you feel very welcome.

Breakfast and lunch is great in the Turquoise restaurant with so much selection. Also the 4 a la carte restaurants are lovely with a fantastic service. Out favourites being L’ Olivo and AJA.

Also a big shout out to Jatan for keeping our room in fantastic shape and always going the extra mile and making us feel very welcome, 10/10 for him for service and cleanliness.

Thanks to all of the staff for making us feel welcome.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank danielpC776WK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurcakOrak, General Manager at Rixos Premium Saadiyat Island, responded to this reviewResponded January 21, 2020

Dear guest danielpC776WK,

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Kind regards,

Burcak Orak

General Manager

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Reviewed January 19, 2020 via mobile

This hotel i recommend not because of facility,because of service and friendly staff at turquoise restaurant food was amazing .our was so beautiful which was service by jatan every day ,he make some surprise for us and he always service with nice smile with helpful nuture ,I truely thank to jatan to make us memorable stay we will back very soon , this hotel 10/10 sevice 10/10 staff10/10

Date of stay: January 2020
Trip type: Traveled with family
Thank R3913IZ_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurcakOrak, General Manager at Rixos Premium Saadiyat Island, responded to this reviewResponded January 21, 2020

Dear guest R3913IZ_,

Thank you for making our Rixos Premium Saadiyat Island your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor , this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.On the other hand we would like to thank you for your kind words towards our staff.. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Burcak Orak

General Manager

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Reviewed January 19, 2020

Ahmet, the waiter around the pool is simply amazing. Waited on hand and foot, nothing was ever too much. He was there skating across to us before we even finished our drinks. Nicosan the bartender, best drinks, lovely cocktails. Thank you all. Loved our stay!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Katefretters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurcakOrak, General Manager at Rixos Premium Saadiyat Island, responded to this reviewResponded January 21, 2020

Dear guest Katefretters,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Burcak Orak

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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