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“Very good quality/price ratio”

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Khalidiya Palace Rayhaan by Rotana
Ranked #23 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed April 29, 2014

Very good and pleasant stay for vacancy but also for businessmen in UAE, because in your free moments you can enjoy all the hotel features, such as the Beach Club that is very beautiful and comfortable.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with this hotel
Thank Giovanni C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded May 5, 2014

Dear Trip Advisor Member,

Thank you for taking the time to post this wonderful review on Trip Advisor.

We are delighted to read that you had an enjoyable and pleasant experience during your stay. Indeed, our fully equipped Beach Club facility adds comfort and relaxing experience to our guest’s stay.

We at the Khalidiya Palace Rayhaan always find ways to ensure that all our guests’ needs are met either for business or leisure thereby providing them a memorable treasured experience. Therefore, we are glad that we were able to fulfill all your requirements during your stay.

Thank you for staying with us and we look forward to welcoming you back to the Khalidiya Palace Rayhaan by Rotana for another memorable ‘treasured time.’

Best regards,


MARK TIMBRELL
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,564 - 1,570 of 3,686 reviews

Reviewed April 28, 2014

Service is great (Except check in procedure, it took them almost 20 mins to give me the keys), super clean with good facilities, beach and pool area are small, and the sea water is like a small creek coming out of the sea,

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Mohamed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded May 4, 2014

Dear Trip Advisor Member,

Thank you for posting your wonderful feedback about the hotel on this website.

We are pleased that we have met your expectations during your stay and you are satisfied with our facilities and services in general. Your positive comments about the service, cleanliness and facilities have been shared to the team during our morning briefing.

Regarding your comment about the delay in check-in, please rest assured that the same has been highlighted to our Director of Front Office to ensure that our standard check-in procedure is followed at all times to avoid such from happening again.

Once again, we appreciate your valuable comments and look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.
Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed April 26, 2014

Our stay was great here. Polite staff and,honestly, the best we've ever know, (we stayed at Hilton, Mariott and others all over the world) very clean rooms and hotel, great level of housekeeping, great kitchen (I mean restaraunt in hotel), beach was amazing, very clean and perfectly equipped. Espsecialy I am, as the son, would like to thank russian speaking personnel manager - Nadya, for the big help during all the vacation period of my parents. They do not speak english,so her contribution in their stay was unmeasureable.Great location of the hotel is also amazing.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with this hotel
Thank Semyon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded May 8, 2014

Dear Trip Advisor Member,

I am pleased to read your wonderful comments regarding your recent stay with us and would like to thank you for sharing these on this website.

Thank you for giving us a perfect score on criteria, from value to service. It is always our main priority to ensure that we deliver the best service and facilities to our guests and we are truly delighted that we were able to fulfill our promise. Please rest assured your compliments the about service provided to you by our colleagues, particularly to Nadia, the housekeeping service, restaurant, recreation facilities and hotel convenient location have been shared with the whole team during our morning briefing. This will surely encourage us to keep up the good work.

We look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed April 26, 2014

My wife and I stayed at the hotel in April and, yet again, had a wonderful time. The staff are exceptional with their desire to make your stay perfect. The facilities are first class and the pool and beach loungers and facilities are excellent. The location is also spot on, right at the front of Abu Dhabi, close to the Marina Mall and the Corniche allowing very easy access to both.
I would recommend this hotel to any of my friends and family as I would be confident of anyone staying here having a wonderful time.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2014

Excellent Hotel and staff that go above and beyond to make your stay as enjoyable as possible. We arrived late, 1:30 am without luggage due to a fruitless wait at the Airport. The staff member at reception decided to upgrade us due to our situation, which I might add was not their fault, and appeared genuinely empathetic. Next morning the service staff took our lost luggage details and successfully arranged for it to be delivered to the Hotel, again, not really their issue. Up until they did this we had been ringing the 24 hr phone number the airport had given us only to get no reply. We were given directions where to shop for emergency replacements and made to relax. Everywhere you turned there was a smiling face offering to help and more importantly, once you had spoken to them your name was remembered. The rooms were fantastic, it was walking distance to the Cornice beach and Marina Mall, and the Restaurants were also very good. Would highly recommend the Khalidiya to anyone, anytime. It will be our stopover choice next time for sure

  • Stayed: April 2014, traveled as a couple
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1  Thank TerryRawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded May 4, 2014

Dear Trip Advisor Member,

Thank you for your recent stay at the Khalidiya palace Rayhaan by Rotana and for taking the time to share your feedback.

With paramount effort, we always make sure that our guests expectations are met at all times. Therefore, we would like to thank you for appreciating and highlighting the arrangement we made for your lost luggage, upgrade provided and the warm hospitality of our colleagues, thereby making your stay with us as comfortable as possible. Indeed, the convenient location of the hotel with the Corniche and with the Marina Mall in the vicinity adds to the accessibility of various services outside the hotel.

Once more, thank you for your wonderful review and for recommending us to the Trip Advisor community.

We look forward to welcoming you back to the Khalidiya Palace Rayhaan by Rotana, your home in Abu Dhabi.

Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed April 20, 2014

We checked in for a ten night stay these Easter holidays.

Opted for a twin, sea view room with a balcony. Despite booking in September 2013, on arrival our room wasn't available, therefore we stayed in a different room on the first night and then had to move, a little annoying.

However the rest of our stay was very enjoyable.

All staff very welcoming and helpful. Karl was particularly helpful with a restaurant booking and Jess was great with our return online check in booking.

A busy time for the hotel.

We liked the pop up ice cream and fruit stall, but it was only available (pool side) Friday and Saturday. It would be good to see it more often.

We ate at the Beach restaurant where the food and service were excellent.

Room Tip: Try for a sea view room.
See more room tips
  • Stayed: April 2014, traveled with family
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1  Thank LASallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded May 4, 2014

Dear Trip Advisor Member,

It has been a great pleasure to be chosen as your preferred hotel in Abu Dhabi and I would like to thank you for your continuous patronage of the Khalidiya Palace Rayhaan by Rotana.

We are glad to know that you had a very enjoyable time with us on your 4th visit and we were still able to meet your requirements except from the initial issue you have encountered upon check-in. Please note that due to the limited room availability and high occupancy during the period, we were not able to fully fulfill your special requests for a room on the higher floor with kitchenette immediately upon arrival. To ensure that you will have a pleasant stay with us, our team did their best to accommodate your entire requirements on the 2nd day of your visit and move you to your preferred room category. Hence, we would like to seek for your understanding in this regard. Nevertheless, your feedback has been highlighted to our Director of Front Office to ensure guests with early bookings are prioritized during the room allocation process.

On another note, we would like to thank you for the wonderful comments you have shared on Trip Advisor about the hotel which you have emphasized from the services provided to you by Carl and Jess, our new F&B offering at the pool/beach area, and the food and service at The Beach restaurant. Surely, your compliments will go a long way in encouraging all of us to do our utmost in ensuring that all our guests will have a memorable treasured time with us.

Thank you once again for staying with us and we can’t wait to welcome you back on your 5th visit at the Khalidiya Palace Rayhaan by Rotana.

Yours sincerely,


MARK TIMBRELL
General Manager

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Reviewed April 17, 2014

This is definitly a luxurious 5* hotel. You pay for it but worth while. We stayed in a 2 bedroom suite. Very nice with a fully kitted kitchen and washing machine. Useful if you have young kids.
There was no detergents so we bought them.
Breakfast was good but very repetitive.
Wifi is not free which was very surprising for such a place. I dont believe anyone should pay for internet in hotels
Beach and Pool wonderful

Room Tip: If you are a family and you know your way around abu dhabi and dont want to pay extra, choose the 2...
See more room tips
  • Stayed: April 2014, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Thank BissBiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this reviewResponded April 26, 2014

Dear Trip Advisor member,

Warmest Greeting from the Khalidiya Palace Rayhaan by Rotana.

It is truly heartwarming to receive wonderful comments from our valued guests after their check-out and we would like to thank you for sharing such wonderful compliments on Trip Advisor.

As a luxury hotel, we always aim to ensure that the services and facilities we provide to our valued guests are top class. Hence, we are truly delighted knowing that we were able to deliver what we have promised to you, ‘Treasured Time.’

With regard to the internet prices, please be assured that the prices are offering in Khalidiya Palace Rayhaan are in line with the current market trend in other 5 star hotels in the city. Our pricing is very competitive though we are providing a high speed internet access in our rooms at 60Mbs which is only offered by few hotels in town. Therefore, we regret if we cannot offer this service for free at this point in time. Nonetheless, your feedback is noted and will be considered in case of any rate related adjustments.

Moreover, your comment about the variation of food during breakfast has been noted and directly addressed to our executive Chef for review.

We look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,


MARK TIMBRELL
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Khalidiya Palace Rayhaan by Rotana

Address: Corniche Road West | Sector W-32, Abu Dhabi 43500, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Abu Dhabi
#13 Family Hotel in Abu Dhabi
#16 Romantic Hotel in Abu Dhabi
#23 Luxury Hotel in Abu Dhabi
#26 Business Hotel in Abu Dhabi
Price Range: $91 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Khalidiya Palace Rayhaan by Rotana 5*
Number of rooms: 443
Official Description (provided by the hotel):
Cast away in the turquoise waters of the Arabian Gulf Sea, Khalidiya Palace Rayhaan is the first property in the UAE under the new Brand mark Rayhaan Hotels & Resorts by Rotana, offering 443 splendid rooms and serviced apartments with their modern design complementing the values of the contemporary Arabian culture, in an alcoholic free environment. Situated in the prime area of Abu Dhabi over looking the beautiful shores of the Arabian Gulf, this fabulous city resort is only a 30 minutes drive from the Abu Dhabi International Airport and a few minutes away from various choices of the largest malls in the capital and point of cultural interest. ... more   less 
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Also Known As:
Khalidiya Palace Rayhaan By Rotana Hotel Abu Dhabi

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