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“Amazing weekend”

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Khalidiya Palace Rayhaan by Rotana
Ranked #21 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Dubai, Dubai, United Arab Emirates
1 review
“Amazing weekend”
5 of 5 bubbles Reviewed August 13, 2012

I am so overwhelmed with the service this hotel had given us, first is the promo they hand online then the way their staff accommodate us from the concierge to the room service. The area was a perfect location for guest as there is a beach a huge pool and a first class service. Location was also a minute away from Marina mall. What an amazing weekend away from the city ....

Room Tip: Always ask for the middle cluster as it has an amazing view of the beach and pool.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dyce A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, Executive Assistant Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, August 15, 2012
Dear Trip Advisor Member,

Greetings from Khalidiya Palace Rayhaan by Rotana Abu Dhabi!

We highly appreciate your great comments posted on this website, & it was a pleasure to hear that you had an amazing weekend stay in Khalidiya Palace Rayhaan. It is our aim to meet our guests’ expectations at all times and your excellent ratings for the hotel’s products and services do bring a lot of encouragement to the whole team. Thank you very much.

We look forward to welcoming you back to Abu Dhabi and we do hope that we would be able to continually serve you well on your future stays with us.

Yours sincerely,


CHADI NICOLAS
Executive Assistant Manager
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2,077 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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  • Italian first
  • Japanese first
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English first
Lippstadt, Germany
1 review
5 of 5 bubbles Reviewed July 28, 2012

Our Holiday was so wonderful, we liked so much khalidia Hotel,we had so much fun.We liked the sea view as well.The beach was very clean.The room was perfect also very clean.
&as much as we liked the Hotel also Jessica on the reception who took a very good care of us,she was really very nice,polite &friendly.We will be back to Khalidia Hotel cause we fellt very welcomed...Please Hire more Friendly stuff like Jessica this make the Visitors satisfied & happy.
We willlllllllllll come back again...

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, Executive Assistant Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, August 3, 2012
Dear Trip Advisor Member,

Thank you very much for your wonderful and encouraging feedback.

We are indeed happy that we have met your expectations and that you enjoyed a fabulous holiday at our hotel. It is always our aim to ensure that valuable guests like you will have a memorable stay with us.

Moreover, your commendation for Jessica has been shared with her and she is truly delighted that her contributions have helped create a magical experience for you.

It would always be our pleasure to welcome you back to Khalidiya Palace Rayhaan, your home in the U.A.E.

Yours sincerely,


CHADI NICOLAS
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 25, 2012

My wife and I spent a week at this hotel, and found it just beautiful. The rooms were larger than your average hotel room (even five star ones), the bed was comfy and there were a lot of extras (balcony, couch, very good air-con). The staff were always friendly and the other facilities at the hotel were plush, expecially the large pool area. We're plotting our next visit already!

Room Tip: Ask for a room NOT facing the building site!!
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hugh-Mane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, Executive Assistant Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, July 31, 2012
Dear Trip Advisor Member,

Thank you very much for taking the time to comment on our facilities and services.

Your review is testament to all our efforts in making sure that valuable guests like you will have a memorable stay in the hotel. We are happy that you enjoyed every single day of your 1 week stay with us.

We look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.

Yours sincerely,


CHADI NICOLAS
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 22, 2012

We have stayed twice in the past few months. Great rooms, nice size, clean and comfortable. The pool is very enjoyable with a lot of room to move around. It is also very nice to have the beach right there.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BackAlleyExploits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, Executive Assistant Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, July 31, 2012
Dear Trip Advisor Member,

We are pleased to read your wonderful comments regarding your recent stay with us and would like to thank you for sharing these on this website. We are truly delighted that we have met your expectations which you have graciously addressed from our service, location, room and leisure facilities.

Your continued patronage and support are a vital part of our growth. And for that, we are most grateful.

We look forward to welcoming you back to Khalidiya Palace Rayhaan for another memorable ‘Treasured Time.’

Yours sincerely,


CHADI NICOLAS
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 7, 2012

Stayed for 1 night on 6th July. The hotel is really nice i.e. room, amenities and facilities. We enjoyed our stay except for one incident at the front desk whilst checking in last Friday. Arrived past 2pm at the hotel and JESSICA at the front desk assisted. Initially she offered a room facing the Emirates Palace (meaning you also have the view of the whole construction area in the surrounding building and road). I said no I prefer the sea view, then she offered a smoking room twin bed at 14th floor with half view of the sea view and another building. I asked her whether the hotel is fully booked and she said YES they were and quite busy "no other room available". I knew the hotel was running at around 60% occupancy and did not believe her. I was under the impression the she chooses the nationality of guests to whom she will offer a better room view. After seeing her offered twin bed room, I told her no I still prefer a sea view as we will be staying for 1 night only and would like to get a nicer room with a better view than what she offered. Her reply was "ok then you have to wait for 2 hours". I said ok we will wait. All throughout, JESSICA was not courteous and not even once smiled at us. We waited for about 30mins when another front desk personnel (ALEXANDER) asked whether he can help, i said yes if he can please check whether the room is available and there is one! He said the room is just being cleaned and should be ready in a few minutes. He then offered us drinks while waiting. JESSICA on the other hand did not even offer us anything to drink (considering she knows we would have waited for 2hours) while waiting nor showed us where to wait. For me, she is just plain rude front desk staff. MY thought is that the she has personel issues with Filipinos. The girl from the concierge "SHERRY" was extremely polite and courteous. Another Chinese staff at the breakfast buffet restaurant were not polite enough to ask us whether she can take plates from our table. We noticed the same behaviour towards other table next to us. One western guest look surprised when she suddenly took the plate out from his table without bothering to ask whether its ok to clear. We just laughted it off as it will be too early to ruin our day. Too bad, how one or two rude staff can totally change the whole "experience" of hotel guests. We were not bothered with noise coming from jetskis but thought it would be an issue for other guests who prefers to spend time at the beach area. Taking those two rude staff in the equition, the hotel is a great place for a weekend getaway!

Room Tip: Get a full sea view room in high floor with balcony.
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JEMYAO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, July 16, 2012
Dear Trip Advisor Member,

Thank you for taking the time to complete our online guest satisfaction survey.

It comes with regret to hear the inconvenience you have encountered during your recent stay with us. We would like to sincerely apologize for the unpleasant service attitude provided to you by our two Chinese Staff. It is never our intention to disappoint our guest in any way and we would like to seek for your understanding in this regard. Rest assured that this has been addressed to the concerned departments to avoid similar incident to arise in the future.

Furthermore, concerning your feedback about your room requirement, please be advised that such requests are subject to availability upon arrival. We would also like to inform you that as much as our Front Office team would like to provide our guest with such request, it is inevitable that sometimes the sea view rooms are already fully booked upon guest request due to the limited availability.

In contrast, it is heartwarming to know that you have enjoyed your 1 night stay with us despite the inconvenience you have encountered. Your commendation for Alexander and Sherry has been shared with them and they are truly happy that you have acknowledged the exceptional service they have provided you. Also, we would like to thank you for the understanding you have extended regarding the Jet Ski issue, kindly be informed that we are in constant communication with the local authorities in Abu Dhabi for the possibility of relocating the activities to the other area in the city.

We look forward to welcoming you back to Khalidiya Palace Rayhaan, trusting that we could deliver the expected service next time.

Yours sincerely,


ALAIN KROPF
General Manager
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Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed June 2, 2012

From check-in to check-out, we all enjoyed our 1 night stay in the hotel. Thanks a lot to Vanessa at the reception for being flexible and offering best solutions to accommodate our requests. My girls love the pool and easy access to the beach as well. Of course, the free wireless internet connection is a plus, as there was endless giggling with my girls watching some of their fav video clips. Breakfast spread was good and more selection for my kids too.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, June 12, 2012
Dear Trip Advisor Member,

We are pleased to read your wonderful comments regarding your recent stay with us and would like to thank you for sharing these on this website.

We are truly delighted to note that your children loved the pool and the beach. Your commendation for Vanessa was shared with her and she is very thankful for your kind words. We are indeed happy that we have met your expectations and that you enjoyed your stay with your family. It is always our aim to ensure that valuable guests like you will have a memorable stay with us.

We look forward to welcoming you back in the hotel, assuring you of our personalized service and best attention at all times.

Yours sincerely,


ALAIN KROPF
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
94 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed June 2, 2012

Stayed here for 4 nights during the triathlon. Upon booking we were told we had a sea front room with a balcony, however, upon arrival, we did techincally have a sea view but there was a construction lot leading up to it, as well as the corner of another building. They upgraded us to a suit, but, we had planned on the balcony on the waterfront, so that dissapointed us. Aside from that, the service was excellent, as was the food, spa, etc. Great freshly made juices. FYI this is a non alcoholic hotel, which was fine for us as we were training/doing the event, but getting to alcohol requires a cab ride to another hotel as there is so much construction walking isn't pleasant. (or possible depending)

Room Tip: Make sure you double or triple confirm your balcony if you want it!
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fabiolaabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KPRayhaanByRotana, General Manager at Khalidiya Palace Rayhaan by Rotana, responded to this review, June 12, 2012
Dear Trip Advisor Member,

Thank you for taking the time to write your feedback about Khalidiya Palace Rayhaan.

We are delighted to know that you have enjoyed our facilities and services, as well as the food and freshly-made juices in the restaurants.

Concerning your feedback about the sea view room with balcony, we regret that we could not meet your room requirement at that time as such requests are subject to availability upon arrival.

We hope for your understanding about the temporary construction in front of the hotel and we are glad to learn that despite the absence of alcohol, you still enjoyed your 4-night stay.

We look forward to welcoming you back to Abu Dhabi soon, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


ALAIN KROPF
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Khalidiya Palace Rayhaan by Rotana

Property: Khalidiya Palace Rayhaan by Rotana
Address: Corniche Road West | Sector W-32, Abu Dhabi 43500, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Abu Dhabi
#16 Romantic Hotel in Abu Dhabi
#16 Family Hotel in Abu Dhabi
#21 Luxury Hotel in Abu Dhabi
#26 Business Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Khalidiya Palace Rayhaan by Rotana 5*
Number of rooms: 443
Official Description (provided by the hotel):
Cast away in the turquoise waters of the Arabian Gulf Sea, Khalidiya Palace Rayhaan is the first property in the UAE under the new Brand mark Rayhaan Hotels & Resorts by Rotana, offering 443 splendid rooms and serviced apartments with their modern design complementing the values of the contemporary Arabian culture, in an alcoholic free environment. Situated in the prime area of Abu Dhabi over looking the beautiful shores of the Arabian Gulf, this fabulous city resort is only a 30 minutes drive from the Abu Dhabi International Airport and a few minutes away from various choices of the largest malls in the capital and point of cultural interest. ... more   less 
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Also Known As:
Khalidiya Palace Rayhaan By Rotana Hotel Abu Dhabi

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