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“Great hotel” 5 of 5 bubbles
Review of Park Rotana Abu Dhabi

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Park Rotana Abu Dhabi
Ranked #20 of 130 Hotels in Abu Dhabi
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel”
5 of 5 bubbles Reviewed July 13, 2013

This is a lovely hotel. The staff are polite, friendly and helpful. Rooms are clean and have all amenities required - fridge/ hair dryer/ iron & board/ laundry service. There is a fully equipped gym,outdoor pool and also a shuttle bus twice a day to take you to some of the local malls, mosque, beach.
The location is a little way out of Abu Dhabi, but the centre can be reached via the reasonably cheap taxis ( about 40 dhms / £8) or if u drive then will take you about 15 - 20 mins depending on traffic.
I was there for a month on business, so although the choice of hotel was not mine, overall it was a great place to stay.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JSB125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, July 19, 2013
Dear TripAdvisor Member,

Greetings from Park Rotana!

We are delighted to read your wonderful comments and know youenjoyed your stay with us.

It is always very pleasing to know when we exceeded your expectations.

We hope you have the opportunity of visiting the Park Rotana in the very near future.

Your Sincerely,

Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed July 9, 2013

Three lovely ladies visited the Abu Dhabi especially to see the Louvre art exhibition at the wonderful Manarat al Saadiyat on Saadiyat Island (always well worth a visit). I won a free night's accommodation through Rotana Card and wow was I happy with the result! It was a beautiful and modern hotel and the service was excellent! The staff were so friendly and helpful .... from reception and guest services desks to the bars and restaurants (which were buzzing). The room was lovely too. The food at Teatro was superb, the only complaint would be the lack of staff in the restaurant, the poor servers were rushed off their feet. It is situated near the beautiful mosque so it is great for tourists. It doesn't have the beachfront location of the other Abu Dhabi Rotana but i prefer it for its modern decor. Oh and thanks for the free ladies drinks (every night) in the English pub/Bar! The breakfast was overpriced for what was offered, we'll breakfast elsewhere next time.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FussyChic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, July 19, 2013
Dear TripAdvisor Member,

Greetings from the Park Rotana!

Thank you for your valuable feedback on your recent stay with us.

We are delighted to read your general positive feedback on our hotel services and glad that you enjoyed the complimentary ladies drinks in Cooper’s Bar.

However, I do apologize that the service was below our usual high standards due to a shortage of serving colleagues. This has been addressed and we are waiting for additional manpower to arrive.

We hope this does not deter you from returning to the Park Rotana Abu Dhabi in the near future.

Yours Sincerely,

Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwickshire, United Kingdom
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed July 3, 2013

Everything great, except restaurants.

Breakfast in the Ginger restaurant was weak. Items were cold and did not taste at all nice. Has anyone ever heard of serving tinned mushrooms with peppers and carrots for breakfast? Well they do - yak! European breakfast items such as bacon, tomatoes, etc, were dangerously positioned behind large heated items such as noodles, which made it necessary to lean over the heated items to reach. I still had to ask for assistance as they were so far away. A child could have been injured.

Ate in the Teatro restaurant for dinner. They should reduce the range of food on offer and improve quality. I ordered a trio of fillet steak which turned out to be three slices of fillet steak with three cold toppings. The sauce on the dish was also very poor and seemed a packet type sauce. My husband ordered sweet and sour chicken and fried rice. Both items were really poor. Only good thing about the restaurant was the service.

Pub was crazily overcrowded and roudey.

Shame as the rooms are perfect.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 5Anonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, July 8, 2013
Dear TripAdvisor Member,

Greetings from the Park Rotana!

Thank you for your valuable feedback regarding your recent stay with us.

I apologize that the menu items in Ginger and Teatro did not meet your expectations. This has been taken on board by Ted our Executive Chef who is currently reviewing the breakfast buffet set ups which will also improve the positioning of the items and be more easily accessible.

Just for the record, we do not use packet sauces. All sauces are fresh, however, we apologize your sauce was not as expected.

Further to your feedback, I would like to highlight tinned mushroom are not being used at the Park Rotana, pepper and carrots are requested by our local clientele.

Over the next 4-6 weeks we will also be introducing a new Teatro menu and we will take on board your comments.

Thank you for your positive feedback on our service which I will convey to Teatro Colleagues.

Once again, thank you for your constructive review. We hope this does not deter you from visiting Park Rotana Abu Dhabi in the near future.


Yours Sincerely,

Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

Recently I have stayed for two days at this hotel and I'm really proud of Rotana Hotels, their property & services is amazing specially Ginger Res & Cooper Bar, also their staff is very helpful & professional.. this is not my first time and will not be the last.

Room Tip: Simply all their room is amazing, Club Rotana rooms with more benefits
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JusticeCall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, July 8, 2013
Dear TripAdvisor Member,

Greetings from the Park Rotana!

We are delighted you were pleased with your stay with us and that you are proud of Rotana Hotels.

Thank you for your appreciation of our dining outlets and gratifying comments regarding our services.

It will be our pleasure to welcome you back to the Park Rotana on your next visit to Abu Dhabi.

Yours Sincerely,

Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
5 of 5 bubbles Reviewed June 29, 2013

Just one night,but there is a lot to offer,from very cozy comfortable rooms,great buffet breakfast at Ginger,kids play area,pool,and the great customer service is what you are always offered when you stay at Rotana hotels.Would highly recommend to everyone.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marina p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, July 2, 2013
Dear TripAdvisor Member,

Greetings from the Park Rotana!

We are delighted to receive such great comments and glad that we have exceeded your expectations.

We truly appreciate your review on our rooms, breakfast buffet, facilities and overall customer service. We thank you as well for highly recommending us.

We look forward to welcoming you back to the Park Rotana Abu Dhabi in the near future.

Yours Sincerely,

Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 29, 2013

I reviewed this Hotel last year and indeed I gave it a very high satisfaction rating. I returned to the hotel again this year on business and was keen to see if the same hign standards of service and quality had been maintained. To my surprise under the leadership of a new General Manager there have been some changes and additions to the service and facilities that have improved standards beyond those of last years. Continued excellent attention from all staff members and in particular the Front of House manager, namely, Ashker Naufer whos professioialism and Customer service relationship with me and my colleagues has been outstanding. Well done Park Rotana

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RobertCrawford999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, July 2, 2013
Dear TripAdvisor Member,

Greetings from the Park Rotana!

Thank you for your wonderful comments and we are delighted to exceed your expectations.

It is always encouraging to know through comments such as yours all our efforts are being recognized.

It will be our pleasure to welcome you back to the Park Rotana on your next visit to Abu Dhabi.

Yours Sincerely,

Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 25, 2013 via mobile

First impression superb. Rooms great. Service excellent with smiling staff.Coopers, decent Italian restaurant, breakfast is good enough. Babu at concierge, Meenakshi is very professional and housekeeping staff is very efficient. Will stay again.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SandeePriyanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this review, July 2, 2013
Dear TripAdvisor Member,

Greetings from the Park Rotana!

We are delighted you were pleased with your stay with us.

Thank you for your wonderful comments and your recognition of our colleagues, which I will ensure they receive.

We look forward to welcoming you back to the Park Rotana, Abu Dhabi in the near future.

Yours Sincerely,

Francisco Giles
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Rotana Abu Dhabi

Property: Park Rotana Abu Dhabi
Address: Al Salali St | near Khalifa Park, Abu Dhabi 43377, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Abu Dhabi
#20 Luxury Hotel in Abu Dhabi
#32 Family Hotel in Abu Dhabi
#38 Romantic Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Park Rotana Abu Dhabi 5*
Number of rooms: 380
Official Description (provided by the hotel):
5-star Park Rotana Abu Dhabi is conveniently located around major Abu Dhabi’s landmarks and is only 10 minutes away from ADNEC. Its deluxe facilities comprise of 318 luxurious rooms and suites, 6 world class dining venues, 6 meeting rooms and spacious ballroom with day light access and outdoor terrace. The needs of business travellers are met with specially designed Club Rotana concept, and the guests can stay fit with state-of-the-art Bodylines Leisure & Fitness Club. ... more   less 
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Also Known As:
Park Rotana Abu Dhabi Hotel Abu Dhabi

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