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“Average in every aspect”

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Park Rotana Abu Dhabi
Ranked #16 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed March 11, 2013

The hotel is at the end of Abu Dhabi Island and as such close ish to the airport even though you cannot hear the aircraft from Abu Dhabi Airport, it is even closer to the Al Bateen Airbase/Executive Airport and during the day you are able the hear the aircraft there very well.

The staff at the hotel need training in customer service, they lacking mostly in the 'can do' attitude that this hotel demands, its almost as if doing something different like checking in at the check in time with the room not ready sends them into a loop that they do not know how to handle.

The hotel is quite modern and looks like an glass office block from the outside. Inside there is marble tiles everywhere which make it cool, the AC in the room is very efficient and indeed I have turned it off as its too efficient.

The one saving grace is the Coopers bar, service is efficient and helpful. Even suggesting another type of beverage as it was Happy hour. The menu is also well thought about. With the normal pub staples listed. However it does get very smokey when full for a sports event, even with the doors open fully.

Room Tip: I stayed in a one bedroom suite, the noise from the corridor and adjoining rooms was very loud in th...
See more room tips
  • Stayed: March 2013, traveled on business
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1  Thank Feanorq8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this reviewResponded March 16, 2013

Dear TripAdvisor Member,

Greetings from Park Rotana!

Firstly, I would like to thank you for staying with us and thank you for your valuable feedback.

I have noted your comment regarding the 'can do attitude' of the team members and apologies for any delay you experienced on check in. I have addressed this with my Front Office team.

I am delighted that the hotel interiors were to your liking and very happy to read your positive comments regarding Cooper's Bar, thank you.

We hope to have the pleasure of welcoming you back in the near future.

Yours Sincerely,


Francisco Giles
General Manager

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699 - 705 of 964 reviews

Reviewed March 6, 2013

The cluster of buildings that house the hotel lack any illuminating architectural merit; however that's to be expected in the UAE. It is situated in a relatively uninspiring and isolated part of the city, where development continues apace and transportation is a must.
The interior layout and design add a pleasurable twist for the business traveller jaundiced by the usual fare.
Pleasant, modern rooms; impeccably maintained. The staff and services are uniformly competent and pleasant and the restaurants offer a high quality and varied cuisine.
The hotel houses a "sports" bar for those inclined which is also well serviced and a clear attraction for the expatriate community that frequent the hotel.

  • Stayed: February 2013, traveled on business
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Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this reviewResponded March 12, 2013

Dear TripAdvisor Member,

Greetings from Park Rotana!

Firstly, I would like to thank you for your valuable feedback.

We very much appreciate you highlighting the need for building illumination which I am currently assessing and soon will be able to make the necessary improvements.

We are happy that the architecture was to your liking and our services and food and beverage products exceeded your expectations.


Warm Regards,

Francisco Giles
General Manager

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Reviewed March 3, 2013

The Park Rotana Hotel in Abu Dhabi is simply put, one of the best hotels in the region. The staff is friendly, prompt and professional. The service is first class. Multiple restaurants, poolside bar, and lobby refreshments make check-in and leisure time a memorable experience.

The rooms have the most modern amenities you can find in today's hotels - bedside push-button central lighting controls, large, clean windows, modern shower and bath to name just a few.

And of course, 24 hour room service and wireless internet are additional bonuses.

A fine value and a great way to relax or conduct business in one of the multiple well-designed meeting rooms. Overall, a five-star hotel that lives up to its billing.

  • Stayed: February 2013, traveled on business
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Thank Paul_Harris1390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this reviewResponded March 4, 2013

Dear Tripadvisor Member,

Greetings from Park Rotana!

Firstly, thank you for staying with us and for taking the time to write an inspiring review.

I am delighted that you are pleased with our facilities and services and that we have met your expectations.

Your review truly makes us proud by being "one of the best hotels in the region" and "a five star hotel that lives up to its billing".

Once again, thank you for such great comments.

We shall look forward to welcoming you for another memorable and pleasurable stay.


With Best Regards,

Francisco Giles
General Manager

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Reviewed March 3, 2013

If you're unlucky enough to be in Abu Dhabi - where the gaudy lobby of a top hotel is listed among the must-see attractions by LP - then you can salvage something by staying at this place. It is located in a business park on the Dubai end of the city's outskirts, so a car is necessary. Fortunately it is within sight of the big mosque, which is probably the only worthy sight in Abu Dhabi. There is bus service there if you don't have wheels, taxi too but rates might be high. By the way, if you are considering renting a car in UAE I strongly recommend getting GPS. The roundabouts, one-way streets and busy arteries can be disorienting. I drove to the mosque OK, got completely lost on the way back.

This hotel is very well run, clean and quiet. What blew me away was the breakfast banquet, an amazing range of food that was also beautifully displayed. They had more pastries than a bakery, as well as a whole section of hot foods appealing to all tastes, about 7 different types of dry cereal, juices, fruits, yogurt, nuts. Just phenomenal. In fact I consider it an Abu Dhabi sight in its own right.

Only negative was Rotana companywide policy of paying for wifi.

  • Stayed: March 2013, traveled solo
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Thank dgdevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this reviewResponded March 4, 2013

Dear Tripadvisor Member,

Greetings from Park Rotana!

Firstly, thank you for staying with us and for sharing your experience with us to the Tripadvisor community.

I am delighted that you are pleased with your stay and especially noted our breakfast spread. I will definitely share your comment to my Ginger team and I am sure that they will be happy to hear that the breakfast banquet is "a tourist sight in its own right".

Once again thank you for taking the time to review our hotel.

Please do come and visit us again soon.


Warm Regards,

Francisco Giles
General Manager

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Reviewed February 28, 2013

Stayed here for 2 months on business. The hotel facility is immaculate. The rooms are confortable and clean. The staff is very friendly and helpfull. The location itself has excelllent restaurant and bar options, spa and other ammenities with no need to leave the hotel, at times. But if you do want to leave the hotel, count on taking the taxi everywhere. This isnt' a problem, as taxi's are very cheap. It costs about 10$USD to get into downtown.

  • Stayed: April 2012, traveled on business
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Thank A Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this reviewResponded March 2, 2013

Dear Tripadvisor Member,

Greetings from Park Rotana!

Firstly, thank you for staying with us and for taking the time to share your experience with us to the Tripadvisor Community.

I am glad that you are pleased with your stay with us. Your positive feedback encourages and motivates us more to excel in our services to exceed our guests expectations.

Once again, thank you for your review and we do hope to have the pleasure of welcoming you back in the near future.

Warm Regards,

Francisco Giles
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2013

This is a good hotel with great service and nice restaurants. The location is ok but there are much better places to stay if your trip is a holiday. The staff go out of their way to look after you and the rooms are excellent,

  • Stayed: February 2013
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2  Thank t_w_williams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this reviewResponded February 23, 2013

Dear Tripadvisor Member,

Greetings from Park Rotana!

Firstly, thank you for staying with us and taking the time to write a positive review.

I am pleased that you were happy with your stay and have given good notice on our restaurants, rooms and services.

Furthermore, kindly be informed that we have complimentary shuttle services to 3 different lcoations namely; Al Wahda Mall in Abu Dhabi City proper, Al Mushrif Mall and Grand Mosque keeping in mind our lcoation from the city center.

We look forward to welcoming you again for another pleasant stay.


Best Regards,

Francisco Giles
General Manager

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Reviewed February 15, 2013

I stayed for one night on business. Check in was surprisingly slow and clumsy. The staff are all very friendly, and try very hard to engage with you. The room was large and well equipped though there was not much with regard to tea and coffee. The TV had plenty of channels, free wifi was ok though slow. The view from the hotel overlooks the F1 racing track which is open to the public on Tuesday nights for runners and cyclists. Meals were of a high standard and the selection was good. I did find the price very high for what you get eg 1 drink and a self-service buffet for one person was about £42. There is a small shop in the hotel that sells gifts and consumables. There is a cafe next to reception that is a nice place to meet. Check out was swift. There is very little to do close by and the hotel is a taxi ride from town. Overall it was a nice hotel though expensive.

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jbdiggerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkRotanaAbuDhabi, General Manager at Park Rotana Abu Dhabi, responded to this reviewResponded February 16, 2013

Dear Tripadvisor Member,

Greetings from Park Rotana!

Firstly, thank you for staying with us and for taking the time to write us a review.

Please accept my sincerest apologies for the inconveniences you have experienced during your check-in.

I am glad that overall, we have met your expectation with regards to the quality of food and bed comfort.

Once again, thank you for your review and constructive feedback. We truly appreciate it as it will help us in our continuous endeavour to serve our valued guest better.


Warm Regards,

Francisco Giles
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Rotana Abu Dhabi

Address: Al Salam Street | near Khalifa Park, Abu Dhabi 43377, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Abu Dhabi
#17 Business Hotel in Abu Dhabi
#32 Family Hotel in Abu Dhabi
#38 Romantic Hotel in Abu Dhabi
Price Range: $83 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Rotana Abu Dhabi 5*
Number of rooms: 380
Official Description (provided by the hotel):
5-star Park Rotana Abu Dhabi is conveniently located around major Abu Dhabi’s landmarks and is only 10 minutes away from ADNEC. Its deluxe facilities comprise of 318 luxurious rooms and suites, 6 world class dining venues, 6 meeting rooms and spacious ballroom with day light access and outdoor terrace. The needs of business travellers are met with specially designed Club Rotana concept, and the guests can stay fit with state-of-the-art Bodylines Leisure & Fitness Club. ... more   less 
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Also Known As:
Park Rotana Abu Dhabi Hotel Abu Dhabi

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