From Check In we didn't get greeted from the front desk lady. Whatever special request we did online none of them been taking of upon check in. Not given any hotel facilities brief.
Enter the room with cigarette smell. Ae we travel with kids this is not acceptable. We have to call front desk for all special request to been handle. But no one pick up our call.
I have to go down personally to front desk to get all special request to be done.
☆ assign smoking room for family
☆all special request none of them even fill
☆ welcoming guests no there
Next day breakfast
☆ ask for 2 sunny side up. When I got 1 sunny side up I ask why. Answer the others one is broken
☆ Took 20 min for F&B manager visit the table
Overall experience wasn't pleasant
However there are 2 staff try they best to made diffrent for our bad experiences turn in good experience.
Thank you Mr. Zaka and Mr.AhmaizMore
- Free Wifi
- Free parking