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Cristal Hotel Abu Dhabi
Ranked #6 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Gold Coast, Queensland, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best Experience!”
5 of 5 bubbles Reviewed April 18, 2013

The Cristal hotel, where do I begin. The hotel is brilliant, everything you would expect of a hotel of this standard. Beautifully clean, we'll appointed rooms, very handy location. But this is only a small part of the reason that our stay at the Cristal that we thought the place was great. The staff of this hotel go out of their way to make your stay here memorable, there was nothing that was too much trouble, very personalised service. Our flight was delayed and we arrived at the Cristal a day late,
Yazid, the front counter officer reorganised one of our tours that we missed, upgraded our room and ensured everything was to our satisfaction. My husband celebrated his 65th birthday and he was surprised to receive a beautiful birthday cake and balloons presented by the staff at our room, compliments of the hotel. We couldn't recommend this hotel or their staff anymore highly, if you don't stay at this hotel - you will miss a great experience.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, April 22, 2013
Dear Guest,

Thank you for making my day with such a positive review!

I am indeed lucky to have a team that works hard on delighting customers by going the extra mile! Makes my job a lot easier!

We hope to welcome you back sometime in the future.

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Abu Dhabi
Cristal Salam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,491 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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English first
Tunis, Tunisia
1 review
5 of 5 bubbles Reviewed April 16, 2013

Very attentive and pleasant staff, offering assistance from a traveller's point of view. Happened to arrive early in the day and instead of being brushed off, was promoted to an upgraded room plus breakfast. Cristal Hotel is the recommended hotel for parents visiting NYU Abi Dhabi, and I can fully subscribe to that view.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gladstone, Australia
Level Contributor
67 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed April 15, 2013

Very modern contemporary clean hotel in a very central location and right next to a major shopping mall in Abu Dhabi which was very handy. The service was excellent and the staff were very courteous and friendly. We were upgraded and had a suite which was wonderful. The rooms are excellent and the bathroom is very big and of a high standard. I would definitely stay there again.

Room Tip: We had a room higher up and it was very quiet.
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margot E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lapu Lapu, Philippines
1 review
5 of 5 bubbles Reviewed April 14, 2013

When transiting in Abu Dhabi City, I love to stay in Cristal Hotel. Staffs especially Mr. Yazid and receptionist Miss Margie (to name a few) are very friendly, helpful and very quick to respond the needs. Rooms are clean and nice. The place is situated in a city center and very close to a shopping complex. International food are served in the restaurant. Services and facilities are very good. Reasonable value for the money for a cool place to stay.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank junqchua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed April 14, 2013

I stayed at the hotel with my wife and two kids (6 years and 4 years old). The staff were very friendly and provided excellent service. We were upgraded upon arrival and Arju at the front desk arranged for an extra bed to be setup in the living area. The suite was massive with tons of room and had an excellent standard of cleanliness. Also, Upon arrival we were offered the option to pay for breakfast, this cost us approx. £30.00 per day for two adults £8.00 for my 6 year old and the 4 year old was free. This may seem a bit pricy but with two fussy kids, this was worth it for the convenience and the guarantee that the kids would have a good start to the day. The choice at breakfast was very good ranging from fruit, yoghurts, pastries to a full English if you fancy it! What really made the visit for us was the staff, they were absolutely fantastic I would like to thank Arju, Quinta, Solomon, Stephen, Riji, Elvis and the wider team at Cristal! The ethos at Cristal seems to be put your cistomers first and I will definitely visit again.

Room Tip: our room overlooked the Mosque and the Midenat Zayed this was fine and we wernt disturbed at all.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nomaan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristal H, General Manager at Cristal Hotel Abu Dhabi, responded to this review, April 14, 2013
Dear Guest,

Thank you for taking the time to share your feedback.

I am glad to hear that you enjoyed the upgrade to a "massive" suite! In fact, this upgrade can be enjoyed by all users of Tripadvisor, who avail of our special offer posted on this site, & book the best available rate via our own hotel website.

Your feedback on our wide breakfast selection was encouraging, & I can vouch for that myself as it gets me off to a great start everyday too!

Our team members whom you have so kindly named for their customer service focus will be informed of your comments & recognised for their hospitality.

Thank you again, & we all look forward to welcoming you back.

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Abu Dhabi
Cristal Salam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, Abu Dhabi, United Arab Emirates
2 reviews
5 of 5 bubbles Reviewed April 12, 2013

excellent & good quality , very near to center of City , rooms is very clean , bathrooms is high quality finishing and intrnet wi fi was very strong with high speed , i hope to be there weekly , good smell & Spa is very good and available all time

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khaled65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

The Cristal hotel is in a very central spot, right next to the Madinat Zayed shopping center and is great value for money. The rooms are large and suite-like, very cool and modern. The restaurant on the top floor is a bit twee, but there are many food options in the shopping center or dim sum or vegetarian Indian for the adventurous. We found it a great base of operations for searching for our Abu Dhabi home.

Room Tip: Best to be on the north side if possible, marginally cooler.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank khaleesian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cristal Hotel Abu Dhabi

Property: Cristal Hotel Abu Dhabi
Address: Muroor Road (4th Street) | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 129 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
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