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“very good for the price”

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Cristal Hotel Abu Dhabi
Ranked #8 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“very good for the price”
Reviewed October 16, 2012

stayed with my family
very good ambience
very good, clean , spacious rooms and bathroom
friendly staff
good restaurant and food quality
wanted to stay for more days
good location of hotel- near the madinat zayed mall
just a few walks away from corniche
easy access to public transport

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familygirldubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, October 21, 2012
Dear Guest,

Thank you for your wonderful comments. We are grateful that you and your family had a satisfying stay. We commit in delivering the best of experience for all our guests and ensure that by the time you leave, you bring with you a reason to come back and visit us again.

I admit that our location is one attribute of Cristal Hotel worth mentioning as it is close by to every traveler's needs. From malls, supermarkets to places for relaxation, additional to what we offer in the hotel.

Once again thank you and we look forward to welcome you back.

Sincerely,

Florentina Luz Daza
Marketing Executive
Cristal Hotels, Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (262)
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london
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 10, 2012

We traveled with our 2 and 9 year old and arrived at the Cristal at 2 am and stayed 6 nights. Reception had us checked in and ready with cot and roll away within 20 minutes! We were given a free upgrade to the Quartz suite ( which was very kind of them). We had an inclusive buffet breakfast which was extensive; we never got around to sampling everything. Room service can set you back a bit with 2 lots of extra charges on top and the ground floor cafe didn't serve cakes at 11pm when we were told it would! (Just as well as we discovered Lulu in the shopping centre just opposite that store fresh bakery and all sorts of midnight treats for much less than room service) Staff were always friendly and ready to help. There are taxis waiting outside at any time of day/night so no problem getting anywhere at any time, and the fare is very cheap! Location is good, being 25 minutes away from the airport and 10-25 minutes drive to malls and other local attractions. The hotel has the one buffet style restaurant closing for short times between breakfast, lunch and dinner. The pool is a little small, but we weren't crazy abut swimming. The room was always cleaned to a high standard and complimentary water bottles replaced regularly. Cristal should really rate as a 5 star hotel!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BusyLondoner00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, October 21, 2012
Dear Guest,

We are delighted to receive such a wonderful comment from you. We get to be noted as a 4 Star hotel with a 5 Star service in quite few reviews now and we appreciate it with our most humble heart . Through this appreciation that we commit to strive more in maintaining the best of service to all our guests.

We noticed that in general you enjoyed your stay however you faced some issues with the timing of our Blendz lobby café. Our sincerest apology. Please be informed that corrective action will be taken to avoid similar situations in the future.

Looking forward to welcoming you back at the Cristal Hotel.

Sincerely,

Florentina Luz Daza
Marketing Executive
Cristal Hotels, Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 9, 2012

I was there in a very short business trip but I had all the help and rest I need, rooms was clean, design was amazing, staff was great, food was great, prices is good, location is very very good, in middle of the town for business it's really good as you will find shopping, outets restautrants and more over public transportation and taxi around the hotel.

room internet was good and fast, wireless is available and mobile network is working just fine altough I was in the 10th floor,

No amazing view for the hotel as it in the middle of the city and in a very active nighberhood and this ould be the bad point.

team was very responsive and quite with a continus smile, they love to serve. I enjoyed my stay there and I would be there again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amriar32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, October 21, 2012
Dear Guest,

Thank you for your positive review about your stay at Cristal Hotel Abu Dhabi.

We are most appreciative of your very specific list of good attributes of our hotel from the neatness of the room, it's design, food, location, and very welcoming team members whom i am very proud to be part of.

Once again, thank you so much for choosing our hotel and it is always very rewarding to know that prefer to come and stay at Cristal Hotel again.

Sincerely,

Florentina Luz Daza
Marketing Executive
Cristal Hotels, Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dxb
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2012

Stayed for two nights, friendly staff & nice location and close to everything. I recommand Cristal Hotel to any one visiting Abu Dhabi.

Many thanks to Mohmmad from reception & Haneef in Housekeeping.

Will stay again.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hani Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, October 21, 2012
Dear Guest,

Thank you for your good comments and your kind review. We are happy to know that we were able to meet your expectations and it feels great to read you had a wonderful stay with us. I have conveyed your kind words to Mohamed and Haneef and very much touched by your thoughtful gesture.

Once again thank you and we look forward to welcome you back.

Yours Sincerely,

Florentina Luz Daza
Marketing Executive
Cristal Hotels, Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 7, 2012

Only stayed one night but this hotel was perfect for us.
Friendly helpful staff. Clean and very pleasant rooms.
Great extensive breakfast served in dining room with fabulous views.
Central location close to most things.
Would definitely stay here again. The staff were particularly friendly. nothing was too much trouble. They make this hotel stand out from others.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aptmelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, October 14, 2012
Dear Guest,

I loved your closing line, that we "stand out from others."
Well, we are a young, & growing brand, & unlike other older established brands, cannot sit back on reputation & history.

We have to try harder, & we certainly do!

You have inadvertently in your feedback mentioned that our staff are friendly , not once, but twice! Clearly shows that they did make a positive impact!
And when combined with our large rooms, great breakfast, & central location, it may just help us to stand out?

Our current #5 ranking on this website comes through us simply trying harder!

Do come & experience the difference with either of our Cristal Hotels in Abu Dhabi!

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Abu Dhabi
Cristal Salam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 7, 2012

Excellent location, right in the heart of Abu Dhabi. Perfect in case you are travelling for business. Close to most malls and shopping centers. Not far from the beach.
Rooms are comfrotable and well-equipped.
great food, very friendly and helpful staff members. Everyone's smiling. They seem trained to provide high quality server.

Would always stay there when in Abu Dhabi

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AMagdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, October 13, 2012
Dear Guest,

Thank you for noticing something that I as General Manager, strive to do, & that is to keep my team :-) If they do that naturally, they are bound to delight our guests, as they do, so consistently. Just scan through the numerous reviews on this page, & you will see that they indeed do a great job at that!

And yes, we are also blessed with a great central location, & smiling Chef's who cook up some great tasting meals!

Do let me know when you visit next so that I can personally welcome you back. With a smile, of course!

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Abu Dhabi
Cristal Salam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tweed Heads, Australia
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 6, 2012

My wife and I stayed at the Cristal in September 2012 and could not have had a more pleasing experience. From the moment we were collected from the airport (about $33 by arrangement) to our departure in similar fashion after a two nights stay, we were delighted with the quality of the room, the excellent varied meals and the first class service from everyone we dealt with in the hotel. The hotel is vey well-located close to a large shopping mall. On advice from Concierge John we used the Hop-Off Sightseeing Big Bus (cost around $55) to explore the sights of Abu Dhabi during the one full day we were there and it was great with multi-lingual personal earphones. One word of warning, the hotel is in a "dry" area. If you need alcohol stay at Cristal's sister hotel.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal F, General Manager at Cristal Hotel Abu Dhabi, responded to this review, October 13, 2012
Dear Guest,

Positive comments from a Senior Contributor who has travelled widely are received with even greater happiness, & pride!

Thank you for highlighting the positive experience starting from the airport pick up, to the final drop & everything in between : central location to the quality of our rooms, food, & overall service.

What more can a General Manager expect in a review?! Thank you for making my day!

And yes, should you wish to enjoy a drink, our sister hotel, CRISTAL SALAM ( ranked #3 currently on this site ) is a short 5 minute ride away & boasts the city's only wine bar called VERTICAL. You are guaranteed to love the food, roof top views, ambience, & the friendly service.

Thank you again,

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Abu Dhabi
Cristal Salam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cristal Hotel Abu Dhabi

Property: Cristal Hotel Abu Dhabi
Address: Muroor Road (4th Street) | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
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