We arrived pretty late at night and the staff was quick on getting us to our room, except the extra bed we requested (email confirmed) was not available. They brought us a mattress and put it on the floor for the first night. The next morning, the manager offered us an upgrade to the suite but we didn't bother to pack-and-unpack, so he offered free breakfasts instead. Sweet!
The reception also lent me an iPhone charger (it actually belongs to one of their staffs) because I forgot mine. What a kind and helpful gesture!
The only two things I would recommend the hotel to improve is 1) Post a map on their website with driving directions. Google map doesn't do justice (the Abu Dhabi tourist map works but I didn't get one from Dubai airport), 2) repair the air conditioner in room #102. It was always at 19c. Nothing was being done after I called the reception twice.
- Official Description (provided by the hotel):
- One to One Hotel - the Village, a tranquil urban sanctuary in the thriving heart of Abu Dhabi. This Abu Dhabi four-star hotel has opened its doors as a unique home-away-from-home for both high-profile business executives and weekend leisure travelers. Contemporary decor and casual ambiance evoke a liberating atmosphere of relaxation, creating a sense of calm throughout 128 guest rooms, world-class dining venues and modern meeting facilities. ... more less
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- Also Known As:
- 1 To 1 Hotel - The Village
- One To Hotel
- One To Abu Dhabi