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“Nice hotel, great service but dry”

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One to One Hotel - The Village
Ranked #75 of 129 Hotels in Abu Dhabi
Episkopi, Cyprus
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Nice hotel, great service but dry”
4 of 5 bubbles Reviewed October 26, 2012

I have just checked out of the one to one hotel and overall am pleased with it. Clean spacious room and good service

Pros:
Clean
Really good service
Large bright room
Free wifi
On site choice of restaurants
Comfortable beds
Large bathroom
Loads of wardrobe space
Flat screen tele' (pretty standard I know but it's a plus)

Cons:
The food is expensive for what you get, really rather expensive actually.
It's dry - no alcohol licence. There are bars all over Abu Dhabi so they can't use the excuse that its a no go. Everyone that I spoke to when told where I was said "oh, the dry one?". For a hotel of this supposed caliber there's really no excuse
It's a little remote and given the price of the food (I'm really not mean but 55ADH for a saucer plate sized seafood salad is extremely expensive even compared to the other 4* hotels in the area. The plate was tiny, like a side plate)

All in all I enjoyed my stay there and if your not interested in having any social life whatsoever where you're staying the one to one is really really good, not great but very nice indeed.

Stayed October 2012, traveled on business
Helpful?
Thank Heathie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, October 28, 2012
Dear Heathie8,
Thank you for taking the time to share your recent experience at One to One Hotel- the Village.
We are happy to hear that you found great comfort in your room and the service in the hotel, as we strive to maintain the highest standards of quality.
We are sorry to hear that your dining experience did not meet your expectation and hope you give us another chance to provide an experience worthy of our four-star rating. For an evening of entertainment, please visit our Lebanese Seafood Restaurant for Belly Dance performances or The Village Club for live entertainment every evening!
Thank you again for your feedback and we hope to have the opportunity to welcome you back again!
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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444 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Dubai
1 review
5 of 5 bubbles Reviewed October 25, 2012

I stayed in the ONEtoONE hotel for 1 week, and what was different in this experience is that the hotel is in form of a village. Which gives me the feeling of being part of a community, not just a guest in a hotel. Although he was fully booked during my visit, yet the hotel seemed very quiet specially in the evenings. The food is nice, great value for money and the room service is super fast…… the villas interface are covered with stones which made me feel very much home… Their staff were very friendly and supportive and I felt how much they love their job from the way they were dealing with me and other guests… I will certainly come back and recommend this hotel to others…

Room Tip: Select a room on the first floor, close to the main restaurant and facing the swimming pool and the...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sami A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, October 28, 2012
Dear Sami A,
Thank you for taking the time to share the details of your recent experience at One to One Hotel- the Village! It is always a pleasure to hear from a guest who greatly enjoyed their stay with us and would highly recommend our hotel to other travelers. We are delighted to hear that our staff was able to make you feel at home during your stay and look forward to welcoming you back during your next visit to Abu Dhabi!
Sincerely,
Julia Jachowicz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dammam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 20, 2012

Cleaning/houskeeping is not good, some of the furniture/door need maintenance, suffered from 1 hour power faliure, the TV channels is not as as written in the list

AC control panel is not working easly

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alaa Eldin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, October 20, 2012
Dear Alaa Eldin R,
Thank you for taking the time to review One to One Hotel- the Village. We regret to hear that your stay was not up to your expectation.
We will spend time to take a closer look into the areas that you have touched upon to look at ways that we can improve upon and ways in which we can make our services more accessible to you.
We do hope for the opportunity to welcome you back again, and hopefully to change your impression of One to One Hotel- the Village.
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
82 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 bubbles Reviewed October 13, 2012 via mobile

I booked this hotel because the concept sounded great and the reviews were good. The staff are excellent, the rooms are lovely, but you hardly see any other guests because of the 'village' style layout, and it can feel a bit like you are th eonly guest in the place. If you want quiet relaxing place, not near to shops or other facilities, then this hotel is perfect, but I found it a bit lacking in environemnt and atmosphere, especailly as I had one free day with nothing to do.

Stayed October 2012, traveled on business
Helpful?
1 Thank MarkLondonMEt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, October 20, 2012
Dear MarkLondonMEt,
Thank you for taking the time out to share your recent experience with us!
I am happy to hear that our staff provided you with the excellent service that we strive for and that you found comfort in your room!
At the Village, we look to provide our guests with a home away from home ambiance- a calm and relaxing atmosphere; good for a time away to refresh or to come with your family and children. Therefore, depending on the time of day, different areas of the hotel become busy.
Thank you again for your comments, we truly appreciate your feedback and hope to welcome you back during your next visit to Abu Dhabi!
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
213 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 bubbles Reviewed October 4, 2012 via mobile

Stayed here twice in 6 week period on recommendation of trusted travel agent but was disappointed in comparison to other places we have stayed in UAE to break a 24hr journey with small kids (as opposed to wanting to see Abu Dhabi).

Pros:
*Nice staff - great help with luggage
*Room service curry special was really delicious
*All other food was lovely too
*Big pool area with slides great for kids (if open)
*Hotel did waive the room service charge incl meal when I complained (see cons below)
*Free wifi (as it should be nowadays)
*Nice rooms/shower room & comfy bed (as you'd expect)

Cons:
*Check in & out slow
*Restaurants atmosphereless
*Not enough towels ether time and they were a very grey white.
*Lebanese restaurant replaced by seafood restaurant (we are vegetarian so disappointed)
*They have lost their liquor licence (a cool beer would have been nice when we arrived at night the first time)
*Big pool closed on 2nd visit but rooftop pool 2m deep so no good for toddlers (only reason we returned)
*Too far from airport for stop over (but would be great for city stay)
*Car service they use unreliable and expensive (But hotel did cover cost when we had to wait 45mins)
*Non smoking room smelt smokey
*Had booked early check in 2nd time and so was charged in full from night before but the pre ordered baby cot & toddler bed still took a couple of hours to materialize so frustrating waiting to put tired kids to sleep.
*Paying 2 nights when there for 24 hours is annoying as there's an AD government 10% service charge & 6% tourist charge which is Not the hotels fault obviously but I think they should have a day rate too as presumably they do have transit passengers like us.

Wouldn't return if just stopping over.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eire-ette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, October 18, 2012
Dear Eire-ette,
Thank you for your valuable feedback and for choosing One to One Hotel- the Village during your stay in Abu Dhabi. We regret to hear that your stay at One to One Hotel- the Village was not up to your expectation.
It is always valuable for us to hear from our traveled guests on how we can improve, and hone in on the fine details that set us apart and we thank you for identifying areas in which we can do better. We will certainly share the feedback provided with our teams, especially with regards to the staff and the room, as we view feedback as areas for improvement.
We do hope for the opportunity to welcome you back again, and hopefully to change your impression of One to One Hotel- the Village.

Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed September 20, 2012

Stayed here for a few nights recently. Was pleasantly surprised. Free Wifi internet, large spacious rooms and bathrooms, luxurious furnishings, excellent breakfast, good dining menu, good coffee shop.
The staff are absolutely superb and so helpful and make you feel at home.
This is a high level 4 star plus hotel - one wouldnot be disappointed staying here.
The hotel is laid out to look like many small villas. Its is located close to the Al Wahda Mall ( cost 10 AED by taxi, 5 mins drive). One has to wait about 5 to 10 mins to get a taxi from here to anywhere.
To get to dubai airport from here, I took a metered taxi and it cost me AED 265

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ZedIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, September 22, 2012
Dear ZedIndia,
Thank you for taking the time out to share your recent experience with us!
I am happy to hear that you enjoyed the charm of the village ambiance and delighted to hear our staff made you feel at home. Our excellent dining venue’s is also something we pride ourselves on and it is great to hear that you had the opportunity to enjoy a selection of them.
Taxis come and go and it is true, depending on the time of day, one may have to wait a few minutes, leaving some time to cool down in our waiting area or take a stroll in the outdoor garden!
Thank you again for your comments, we truly appreciate your feedback and are happy to hear that you enjoyed your stay at One to One Hotel- the Village.
We look forward to welcoming you back again soon!
Sincerely,
Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
178 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed September 15, 2012 via mobile

The hotel is like a small town. We have had a warm welcome and everythink was already arranged. Also we have had a free upgrade because of the hotel was full. Our room was big and clean. only the bathroom looks very old - like in a flat not like a hotel.
The staff was always very friendly!
You have to drive 10 minutes to the city- its ok. The breakfast was really delicious!!! Pancakes, Bacon, Omlettes, Cheese, Fruits , Cake, Salmon, fresh juices - everthink you want!
The pool was clean and nice , but their was a camera- i don' t know why?! The staff is always their.
All and all One to one is a good and cheap choise for Abu Dhabi.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weltenbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia_Jachowicz, Marketing Executive at One to One Hotel - The Village, responded to this review, September 20, 2012
Dear Weltenbu,

Thank you for sharing your experience with us!
It’s nice to hear that you enjoyed your stay with us and we appreciate your kind comments towards our staff as they all work very hard to ensure that each guest has a pleasurable stay.
Yes, the hotel is located just outside the city, but as we offer a place to relax in a garden setting and have a very unique concept of two alleys made up of villas, our guests enjoy the serenity while lounging by the pool or taking a stroll in the evening! Please note that our guests’ safety is very important to us, therefore, cameras throughout public areas of the hotel do exist for security purposes.
Once again, thank you for your feedback and we look forward to welcoming you back during your next visit to Abu Dhabi!

Sincerely,

Julia Jachowicz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One to One Hotel - The Village

Property: One to One Hotel - The Village
Address: Al Salam Street | Eastern Ring, Abu Dhabi 46689, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Spa Hotel in Abu Dhabi
#63 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — One to One Hotel - The Village 4*
Number of rooms: 127
Official Description (provided by the hotel):
One to One Hotel - the Village, a tranquil urban sanctuary in the thriving heart of Abu Dhabi. This Abu Dhabi four-star hotel has opened its doors as a unique home-away-from-home for both high-profile business executives and weekend leisure travelers. Contemporary decor and casual ambiance evoke a liberating atmosphere of relaxation, creating a sense of calm throughout 128 guest rooms, world-class dining venues and modern meeting facilities. ... more   less 
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Also Known As:
1 To 1 Hotel - The Village
One To Hotel
One To Abu Dhabi

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