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Al Manzel Hotel Apartments
Ranked #61 of 129 Hotels in Abu Dhabi
Singapore, Singapore
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice rooms...”
4 of 5 bubbles Reviewed May 29, 2013

Had to rush to Abu Dhabi with two other associates for ad-hoc meeting. Booked three studio suites (excl. breakfast) at Al Manzel Hotel Apartments via Agoda. As our flight would be arriving in Dubai instead, checked beforehand with local taxi operator and also hotel's airport pickup, both had similar charges even though taxi offered limousine. Opted for hotel's just to be safe. Front Office Manager was responsive to emails.
Driver was punctual, and pleasantly surprised to note vehicle was a big MPV which was roomy and comfortable with mineral water for each guest, making the journey tolerable. Dubai to Abu Dhabi took approximately 1.5 hours.
Arrived at Al Manzel Hotel Apartments at around 8pm. Exterior looks very nice and presentable. Lobby is medium sized, quite classy with the large sofas and marble floors. Upon check-in, was surprised to note internet access wasn't complimentary in our package and had to be charged. Was about to order for our rooms, coincidentally the Front Office Manager was around and came to say hi, and was nice to provide complimentary wifi for all (thanks Godfrey)... Pleasant way to start.
Studio suite is... your typical studio. You have a well-equipped kitchen, sofa and coffee table, and bed was segmented from the rest, classy! Bathroom was clean and spacious, includes bathtub. Complimentary fruit platter was very welcoming and nice gesture. Very impressed.
We had dinner at their restaurant, even though it says buffet, the counter was closed and we're the only diners there. Had ala carte instead, food was quite standard. Called it a night, bed was very comfortable and had a great rest.
We paid for buffet breakfast the next two days. Spread wasn't a lot, quite standard, but the wait staffs always have a smile on their face. They were attentive, courteous, and service oriented.
[The hotel may need to note if they are rigid and enforce a strict cash payment system, then please ask your guests to place a cash deposit or block an amount from their credit card at time of check in, and not at the time of dining when your guests are presented their bill only to be told we can't charge to our room due to "insufficient credit". Please also ensure your front desk speaks the same lingo, as I'm told by one that the deposit blocked in credit card will be refunded in cash?? (if I pay by cash at time of check-out, I don't see the point in having additional Dirhams since I'll be departing UAE). For that reason, placed a AED1,000 cash deposit... only to be told later by another that the blocked deposit in credit card will be cancelled at time of check out and not refunded in cash.]
Wasn't very pleased with the episode as this happened on the second day of our stay. Wasn't helped by the fact that bath has no hot water on same night...
Checked out on third day morning, arranged for airport transfer for later part of the day to bring us back to Dubai airport. Returned to hotel six hours later, vehicle turned out to be a normal Japanese saloon... Albeit cheaper by AED50, wonder why the differing standards. Nevertheless it served its purpose.
Despite the glitches and unpleasant episodes, I give credit to this hotel for the comfort and ambience of the rooms, to me it's close to "home away from home", where you can also work and hold discussion. Not forgetting the great attitude of the wait staffs in the restaurant, and the concierge.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stomiye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Al-Manzel, General Manager at Al Manzel Hotel Apartments, responded to this review, September 24, 2013
Dear Stomiye,

Thank you for sharing your experience from your recent stay with us at Al Manzel Hotel Apartments, Abu Dhabi on TripAdvisor.

We are delighted to read your positive comments about our friendly & attentive staff and comfortable suites

We do thank you also for sharing your concerns related to the payment and the airport transfer vehicles, we will certainly do the needful accordingly

Thank you for your recommendation and for selecting Al Manzel Hotel Apartments as your home in Abu Dhabi.

We look forward to welcoming you soon again at Al Manzel Hotel Apartments, Abu Dhabi, UAE.


Sincerely,


Samer Homsi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
    110
    74
    19
    6
    8
See reviews for
60
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68
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Dubai, United Arab Emirates
1 review
5 of 5 bubbles Reviewed May 15, 2013

We Stayed at Al Manzel Apartment hotel, this was our third time. The location is superb with Abu dhabi Mall around the corner,the beach and lots of nice restaurants close by. I love the 1 bedroom studio that is like a home with all facilities. Breakfast has a lot of choise and staff is super friendly and attentive.Rooms are very clean and comfortable.
We are coming back soon, and recommend it for all occasions.

Room Tip: Higher up with nice city view.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Findusen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Al-Manzel, General Manager at Al Manzel Hotel Apartments, responded to this review, May 19, 2013
Dear Findusen,

Thank you for sharing your experience from your recent stay with us at Al Manzel Hotel Apartments, Abu Dhabi on TripAdvisor.

We are delighted to read your positive comments about our friendly & attentive staff, and sumptuous breakfast buffet.

Thank you for your recommendation and for selecting Al Manzel Hotel Apartments as your preferred hotel in Abu Dhabi.

We look forward to welcoming you soon again at Al Manzel Hotel Apartments, Abu Dhabi, UAE.


Sincerely,

Duco E. de Vries
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rainham, United Kingdom
Level Contributor
124 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

We stopped at this hotel for a day and arrived early hours of 26th December at 4 am - we were greeted at the reception by a welcoming team who were very receptive to our requirements . We found the accommodation very clean and fitting the standards required of a 4 star hotel. The apartment had sofa beds which could accommodate our children and our beds were very comfortable. It had 2 bathrooms which were very clean and had necessary toiletries. The hotel has wifi facilities the codes for which are given during the check in procedure. The reception were very helpful in connecting outside phone lines( something I prefer instead of incurring international roaming charges). The breakfast options were more than adequate with a selection of hot and cold meal options ( was included in our booking price). Thi ( member of the hotel) was very attentive and replaced our plates and filled our cups of coffee and tea without any prompting . She also arranged for specific options for our children - the omelettes were prepared on request and tasted great. The concierge was very helpful and arranged for taxis to visit local sights. The coffee lounge/ bar has a good selection of milk and fruit shakes and the counter staff are very helpful and courteous. The central location of the hotel along with high standards maintained of the premises and by the staff would make it an ideal stopover for discerning travellers.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lancashirelad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Al-Manzel, General Manager at Al Manzel Hotel Apartments, responded to this review, May 14, 2013
Dear Lancashirelad,

Thank you for sharing your experience from your recent stay with us at Al Manzel Hotel Apartments, Abu Dhabi on TripAdvisor.

We are pleased to read your positive feedback on our high standards of quality & service, employee receptiveness, personalized service and courtesy.

Your valuable recommendation and host recognition of Ms. Thein is highly appreciated and motivating our Team, striving to continuously improve overall guest experience.

Once again, thank you for taking the time to post your review on TripAdvisor. We look forward to welcoming you soon again at Al Manzel Hotel Apartments, Abu Dhabi, UAE.


Sincerely,

Duco E. de Vries
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed March 30, 2013

cant fault this place to be fair

positives
ot free upgrade t suite on arrival...good start with no charges extra
breakfast great choice with friendly super attentive staff
Little touches like porridge etc on menu was appreciated
great location 2 minutes walk to a major mall in Dubai
5- 10 min walk to marina.. However nothing really here
Just jump a taxi as they are crazy cheap over there.
always say take the airport road when you go to the mosque etc...you avoid all traffic lights and fare will b much cheaper
Free interrnational business papers daily

negatives
Not a lot really...only things is Internet is charged here..top tip get a coffee downstairs and they give you a code for 2 'hours...this is basically meaning you pay 2 odd euro of coffee and net as opposed to nearly 8-10 for it on the room!

Room Tip: always say take the airport road when you go to the mosque etc...you avoid all traffic lights and fa...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bennyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Al-Manzel, General Manager at Al Manzel Hotel Apartments, responded to this review, May 14, 2013
Dear Bennyt,

Thank you for sharing your experience from your recent stay with us at Al Manzel Hotel Apartments, Abu Dhabi on TripAdvisor.

We are delighted to read your positive comments about our friendly & attentive staff, and sumptuous breakfast buffet.

Your valuable feedback and recommendation is highly appreciated.

Once again, thank you for taking the time to post your review on TripAdvisor.
We look forward to welcoming you soon again at Al Manzel Hotel Apartments, Abu Dhabi, UAE.


Sincerely,

Duco E. de Vries
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

I stayed at the Al-Manzel Hotel Apartments on a recent business visit to Abu Dhabi. My work required me to be at the Abu Dhabi mall/Beach Rotana area and this was a good option as it was close to Abu Dhabi mall and a very nice hotel at the same time. The nice thing is you get a hotel of more or less the same quality as Beach Rotana but at a much lower price. I paid about $100 for a night and this included breakfast, which was nice.Note that going from this hotel to Abu Dhabi mall/Beach Rotana does involve a short walk across 2 fairly busy streets (one of the streets has an overhead walk-bridge). This was not an issue for me as I was travelling light. I was bumped up to a 1 bedroom studio at the hotel and it was very comfortable. This would be a good place for a family stay as well with the option of doing some cooking at the hotel. All in all, Al Manzel was good value for money considering good hotels in this part of Abu Dhabi tend to be priced much higher. Recommended!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NivyUAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Al-Manzel, General Manager at Al Manzel Hotel Apartments, responded to this review, May 14, 2013
Dear NivyUAE,

Thank you for sharing your experience from your recent stay with us at Al Manzel Hotel Apartments, Abu Dhabi on TripAdvisor.

We are pleased to read your positive feedback on our quality, services, location and value for money.

Your valuable feedback and recommendation is highly appreciated and motivating for our Team, striving to continuously improve overall guest experience.

Once again, thank you for taking the time to post your review on TripAdvisor. We look forward to welcoming you soon again at Al Manzel Hotel Apartments, Abu Dhabi, UAE.


Sincerely,

Duco E. de Vries
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffordshire
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 7, 2013

We came to Abu Dhabi to visit our daughter and she arranged our stay in this hotel which is very close to her one bedroom flat. Our first impressions were very good. The staff were courteous and helpful. The hotel apartment was lovely and to have a working kitchen area was a most welcome surprise. The hotel was extremely popular as they didn't have a room for our first night and so we stayed in another hotel which wasn't on a par with the Al Manzel.
Our stay was for 12 days at Al Manzel which not only provided us with a most comfortable and convenient place to return to after a day's sightseeing but the use of a lovely pool to cool off in after a hot day, or first thing in the morning before venturing out, was terrific. Even in late February/early March the temperature was in the low 30 degrees c, so take plenty of sunscreen. It is expensive to buy out there but so are most things compared with the UK.

The hotel is conveniently situated close to a main highway where taxis are readily available. They are rather expensive compared to local buses, which incidentally are good. The taxi drivers are either very good or very bad. Unfortunately the taxi we hailed to take us to Dubai represented the latter. The driver managed to crash into road bollards in Dubai. No-one was hurt but did the driver apologise? No he didn't, so we vacated his taxi as quickly as possible.

Dubai is a must to visit but in Abu Dhabi visits to the Grand Mosque, the Emirate Palace Hotel (7 stars),The Family Corniche (beach), the Shangria Hotel for drinks on the patio overlooking the Grand Mosque, the Souks (the best are in Dubai) and the Malls are not to be missed.

Both my wife and I throughly recommend the Al Manzell Hotel and should we return to Abu Dhabi to visit ourdaughter, we will certainly stay there again.

Room Tip: We were on floor 14 with 3 floors of superior rooms above us but what more they could offer we can...
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Create08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Al-Manzel, General Manager at Al Manzel Hotel Apartments, responded to this review, May 14, 2013
Dear Create08,

Thank you for sharing your experience from your recent stay with us at Al Manzel Hotel Apartments, Abu Dhabi on TripAdvisor.

We are delighted to read your positive comments about our courteous and helpful staff, comfort, convenience and friendly atmosphere you experienced during your stay.

Your valuable feedback and recommendation is highly appreciated.

Once again, thank you for taking the time to post your review on TripAdvisor.

We hope you plan to visit your daughter soon, and trust we may welcome you again as our valuable guest at Al Manzel Hotel Apartments, Abu Dhabi, UAE.


Sincerely,

Duco E. de Vries
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 22, 2013

The stay at Al Manzel was a delightful final to our trip to UAE. We wished to stay longer as the staff and the product itself made our stay a memorable one. Travelling with 3 small kids made the room with a fitted kitchen a perfect choice. We were generously upgraded to one bedroom apartment. Will certainly recommend.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BlankaAtCosmopolitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Al-Manzel, General Manager at Al Manzel Hotel Apartments, responded to this review, May 14, 2013
Dear BlankaAtImperial,

Thank you for sharing your experience from your recent stay with us at Al Manzel Hotel Apartments, Abu Dhabi on TripAdvisor.

We are pleased to read you experienced a delightful and memorable stay with us.

Your valuable feedback and recommendation is highly appreciated and motivating for our Team. Striving to continuously improve our services, standards and facilities to enhance overall guest experience.

Once again, thank you for taking the time to post your review on TripAdvisor. We look forward to welcoming you and the family soon again at Al Manzel Hotel Apartments, Abu Dhabi, UAE.


Sincerely,

Duco E. de Vries
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Manzel Hotel Apartments

Property: Al Manzel Hotel Apartments
Address: Zayed the 1st Street, Abu Dhabi 129666, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 129 Hotels in Abu Dhabi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Al Manzel Hotel Apartments 4*
Number of rooms: 216
Official Description (provided by the hotel):
Al Manzel Hotel Apartments ideally located in the Tourist Club Area - Abu Dhabi's business and commercial district. The 216 all suite 5 star Deluxe Hotel Apartments in Abu Dhabi is only 15 minutes drive from Abu Dhabi International Exhibition Centre, 30 kilometers from the Abu Dhabi International Airport and 160 kilometers from Dubai International Airport. ... more   less 
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