Had to rush to Abu Dhabi with two other associates for ad-hoc meeting. Booked three studio suites (excl. breakfast) at Al Manzel Hotel Apartments via Agoda. As our flight would be arriving in Dubai instead, checked beforehand with local taxi operator and also hotel's airport pickup, both had similar charges even though taxi offered limousine. Opted for hotel's just to be safe. Front Office Manager was responsive to emails.
Driver was punctual, and pleasantly surprised to note vehicle was a big MPV which was roomy and comfortable with mineral water for each guest, making the journey tolerable. Dubai to Abu Dhabi took approximately 1.5 hours.
Arrived at Al Manzel Hotel Apartments at around 8pm. Exterior looks very nice and presentable. Lobby is medium sized, quite classy with the large sofas and marble floors. Upon check-in, was surprised to note internet access wasn't complimentary in our package and had to be charged. Was about to order for our rooms, coincidentally the Front Office Manager was around and came to say hi, and was nice to provide complimentary wifi for all (thanks Godfrey)... Pleasant way to start.
Studio suite is... your typical studio. You have a well-equipped kitchen, sofa and coffee table, and bed was segmented from the rest, classy! Bathroom was clean and spacious, includes bathtub. Complimentary fruit platter was very welcoming and nice gesture. Very impressed.
We had dinner at their restaurant, even though it says buffet, the counter was closed and we're the only diners there. Had ala carte instead, food was quite standard. Called it a night, bed was very comfortable and had a great rest.
We paid for buffet breakfast the next two days. Spread wasn't a lot, quite standard, but the wait staffs always have a smile on their face. They were attentive, courteous, and service oriented.
[The hotel may need to note if they are rigid and enforce a strict cash payment system, then please ask your guests to place a cash deposit or block an amount from their credit card at time of check in, and not at the time of dining when your guests are presented their bill only to be told we can't charge to our room due to "insufficient credit". Please also ensure your front desk speaks the same lingo, as I'm told by one that the deposit blocked in credit card will be refunded in cash?? (if I pay by cash at time of check-out, I don't see the point in having additional Dirhams since I'll be departing UAE). For that reason, placed a AED1,000 cash deposit... only to be told later by another that the blocked deposit in credit card will be cancelled at time of check out and not refunded in cash.]
Wasn't very pleased with the episode as this happened on the second day of our stay. Wasn't helped by the fact that bath has no hot water on same night...
Checked out on third day morning, arranged for airport transfer for later part of the day to bring us back to Dubai airport. Returned to hotel six hours later, vehicle turned out to be a normal Japanese saloon... Albeit cheaper by AED50, wonder why the differing standards. Nevertheless it served its purpose.
Despite the glitches and unpleasant episodes, I give credit to this hotel for the comfort and ambience of the rooms, to me it's close to "home away from home", where you can also work and hold discussion. Not forgetting the great attitude of the wait staffs in the restaurant, and the concierge.
- Official Description (provided by the hotel):
- Al Manzel Hotel Apartments ideally located in the Tourist Club Area - Abu Dhabi's business and commercial district. The 216 all suite 5 star Deluxe Hotel Apartments in Abu Dhabi is only 15 minutes drive from Abu Dhabi International Exhibition Centre, 30 kilometers from the Abu Dhabi International Airport and 160 kilometers from Dubai International Airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotwire, Travelocity, Expedia, Hotels.com, TripOnline SA and HotelQuickly so you can book your Al Manzel Hotel Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.