The hotel expereince was unfortuate in the sense that it ruined what would otherwise would have been a joyful and enjoyable trip to Damascus.
We stayed int he hotel for four nights and only had hot water on one occassion! The rest of the time we had to shower in cold water! The staff were unhelpful and not in any hurry to sort anything out - despite there being a multitude of problems: had to wait forhours before we aere able to check in, no hot water, phone did not work (so had to do several journeys up and down to contact reception and our fellow travellers also stayng in the hotel), no towels at one point (tool 5 attempts to get any) and no toilet paper! We were woken up twice by the hotel bell boy buzzing and knocking at our door at 3.45am - twice - he got the wrong room! The list goes on and on....
Outrageous lack of service and interest in guests - furthermore, the manager was never around to sort anything out - despite this, they claim to be 4 stars!More
- Free Wifi
- Free Parking