A luxury hotel which earned many rewards however it was not as good as it should be.
The hotel lobby is not quite right (design, environment, etc), smoking is allowed in the lobby area and reception counter was hidden behind the wall. Check in process was ok and efficient.
Room is super, mattress is comfortable and there are many type of pillows to select from the list, however, it does not make me feel any different at all. The amenities in the room is quite high standard and high tech, except the plastic kettle with luxury Villeroy & Boch coffee set and the red instant Nescafe coffee. I can't believe this small details was missing in this 5 stars hotel where you could enjoy the gourmet coffee with Nespresso machine at "W" hotel.
The shower Nozzle in the bathroom is so high and hard to reach or adjust anything. The water pressure was so low. The water temperature cannot be controlled. I always get the hot water in my room where my collegue always complain of there was no hot water in his room. On my first day, the tap water from the bath tub, water was brown, and I never ever dare to use that again.
Breakfast buffet food variety is below average. Latte was not included in the buffet. ??
The live station of making different kind of egg dish is always make the food by what the chef like. Why the pepper and salt had to be added even customer had not placed the order. Staff attitude are concerned.
Ozone staffs are excellent and made my stay pleasant. There is no friendly warm welcome environment in the hotel from most of the staffs, you say hi but the response is always the ignorance except the door boy.
What I don't like the most is the promise that never been delivered, why bother to do so when you can't or you won't care what you had offered. Staffs attitude are the most concern and need a lot of attention from the management.
I would rather stay at other hotels where there are many choices in Doha.
- Official Description (provided by the hotel):
- A member of The Leading Hotels of the World, La Cigale Hotel is a 5-star accommodation nestled in the heart of the dynamic center of Doha city, approximately 20 minutes away from Hamad International Airport. It is observed as a landmark for business and leisure travelers due to its attractive location from main business and touristic districts such as the Museum of Islamic Art, Doha Bay, Old Souks, shopping malls & Aspire Sports city. The property has 225 luxurious rooms and suites; 11 dining and entertainment outlets with outdoor seating options; two state-of-the-art ballrooms; a 490 Sq.m gymnasium; a 20 meter long daylight indoor swimming pool and a deluxe spa. The simple exterior provides a stark contrast to the stylish interior teemed with a touch of opulence and indulgence including tableaux by Carlos Cruiz-Diez, Edra Tatlin sofas infused with Swarovski crystals, Murano chandeliers, custom-made seats by Poltrona Frau and Fendi and crystal Baccarat tables designed by Philippe Starck. ... more less
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