The service of the junior staff - bell boys, waiters was excellent as always. One member of the staff Ms. Ramia Mnahbi was excellent as always. She was very efficient and responsive. The booking was done fast, the transport was taken care of, the check out was smooth. Everything done from her side was very good.
But the In-room dining food was really bad. Surprising part was that nothing was done about it. There was a lady who called me two times in the evening to check whether everything was ok. When I complained about the food, she said that she will inform the kitchen, but nothing happened. There was no action taken, nobody called to check, which was very surprising.
I have stayed at this hotel three times but never ever before, customer's complaints have been ignored like this.
Plus I was surprised with the attitude of the new manager, Mr. Vijdan. Three times he saw me, but there not even a greeting. Once he came in the club lounge, I was the only person there and he chose to ignore!! Forget about the basic courtesy of asking the customer as to whether his / her stay has been comfortable, there was not even a basic "hello". He chose to completely ignore!!
I have never seen this kind of attitude in any reputed hotel before.
I have never experienced such a thing in this hotel as well. All the previous managers always have been very cordial and in fact all of them made a point to talk to me and make sure that everything was ok with my stay and even minor requirements were taken care of immediately.
I doubt that next month I will be staying here in this hotel!
- Official Description (provided by the hotel):
- Situated in the heart of Doha's Commercial area, The 5* Millennium Hotel Doha combines a mix of Arabic tradition & warm hospitality with a modern metropolitan feel, with a choice of 3 food and beverage outlets, spa, fitness centre, club lounge and indoor rooftop swimming pool our guests can relax whilst being pampered by our friendly and professional team. ... more less
- Reservation Options:
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- Also Known As:
- Doha Millennium Hotel