I am writing to complain about the sub-standard stay I had at the Wyndham Grand Regency Doha. I arrived at the airport at the stated time and proceeded to the desk for the shuttle bus transfer to the hotel. The man behind the desk informed me that the bus was not there and I should just wait for 25 minutes. This was the first of my grievances. The man knew my time of arrival, as my name was on the list. I was on time, but the hotel did not manage to coordinate the pick up time and so I took a taxi to the hotel. Upon arriving at the hotel, I was eventually issued a room. From listening in to the phone conversation by the Receptionist, it seemed that the room I had been allocated on the system was not yet clean, but I was eventually issued with another room. I asked to pay for my room upfront, but was told that I had to check out upon leaving the hotel and that my card would be blocked with 2000 QR. I had no choice.
I had asked for a double room with an extra bed as I had my two daughters with me. We were attending an H2o swimming competition. I entered the room and firstly the smell was absolutely disgusting as I had been allocated a smoking room and secondly, there was no extra bed.
I went back to the Reception, where I was referred to the Duty Manager. I told her that I thought there must have been some mistake as I had been allocated a smoking room. She informed me that H2o had requested this and that I basically had no choice. I explained that I could not stay in this room as it was a smoking room, my daughters are athletes and it is not healthy for them to be in that environment. The Duty Manager then told me that she would organize a deep clean of the room and it would be fine. I questioned her as to why she thought the room was dirty, it was a smoking room and I did not wish to stay in it. She huffed and puffed and then asked me which room I wanted. I have never stayed in this hotel before and could not answer the question. She then told me that I had a choice of three rooms on the 5th floor and that I should go and see them so that I could choose the one I wanted. Although I was very tired, I was then taken upstairs to inspect the rooms. I chose a room and went back down to the Duty Manager. She was on the phone, I had to wait. I informed her of the room I had chosen and there was another problem. The system was showing that someone else had already allocated the room. More waiting. Eventually, I was allocated a room – again no extra bed, but one did arrive and the whole process of checking in only took me an hour and twenty minutes.
On the day of departure, my children left for the swimming competition and I stayed behind in the room to rest and do some work. At 8am there was a knock on the door asking me at what time I was vacating the room. Again, I was quite taken aback by this, as I find it quite unacceptable to have a knock on the door at 8am in the morning!
In conclusion, I have not enjoyed my experience staying at the Wyndham Grand Regency, Doha. I am very surprised that this hotel has 3 stars, let alone 5 as the customer service and customer care is non-existent. I have stayed in a few hotels in Qatar, over the years and most of the time it has been with H2o organizing the events. The Millennium and Doha Villa Hotel dealt the large group very well and I do feel that the Wyndham has failed. I will definitely NOT be recommending that any one should stay at the Wyndham.
- Official Description (provided by the hotel):
- Be well-connected. The Wyndham Hotel Grand Regency hits the spot in many ways, making it known as one of the best 5 star hotels in Doha. While some like how conveniently close it is to Qatar's business center, others appreciate the accessibility to the shopping malls. And there are those that just enjoy their hotel rooms right in the heart of Doha Qatar city. The Wyndham Grand combines location with luxury, with 246 renewed rooms and suites, exquisite restaurants, and a spa where every sense is revitalized, making this one of the most comfortable 5 star hotels in Doha. Try mixing business with pleasure and enjoy the Wyndham Grand Regency Doha Qatar for yourself. ... more less
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- Also Known As:
- Wyndham Grand Regency Doha Hotel Doha
- Regency Hotel Doha
- Regency Hotel Grand