Valentine's night at the Strata was a huge disappointment. After three attempts on the phone, speaking to three different people, we finally got our reservation for four confirmed some five hours later the day before. We phoned to say we would be fifteen minutes late only to walk into the restaurant to find no-one around. Tables were small with most set for two. Two tables were set for four...the nicest one with all four seats overlooking the city was set and remained empty for the three hours we were there. After a mishap where the drink server spilled the entire glass of champagne over one of our party, no-one arrived with a cloth or assistance until some time later. Afterwards, we were all offered a complimentary glass of champagne by the waiter as compensation. At no time did we see the maitre d' or management so it appeared there was no-one in charge. While the quality of the food was very good, the cutlery presented was inappropriate...eating sweet potato chips and small fish with a spoon, for example. The best thing about the restaurant is the view which is terrific but this does not compensate for the lack of attention to greeting guests when they arrive and leave and overall service quality. For 1000 riyals a couple, we did not expect to be charged extra for water and coffee. This restaurant has potential but it needs to decide whether it is a fully-fledged restaurant or a sushi bar. Right now, it is hanging somewhere in between and not to be recommended. A better option is the Prime Steak House where we enjoyed a wonderful experience two weeks earlier based on wonderful food and service...much better value for money.
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