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“Not a top hotel in Doha” 3 of 5 bubbles
Review of The Ritz-Carlton, Doha

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The Ritz-Carlton, Doha
Ranked #12 of 141 Hotels in Doha
Certificate of Excellence
Connecticut, USA
Level Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Not a top hotel in Doha”
3 of 5 bubbles Reviewed June 2, 2014

Luxury travelers visiting Doha have many options, but I would recommend avoiding the Ritz Carlton, at the very least until it undergoes its renovations (planned for later this year according to many hotel employees). Although clean, the property hasn't had a refresh since it was built in 2001. The decor and color scheme are outdated and most of the upholstered furniture look very worn (even in the suites). The wifi service is poor and the rooms lack many of the luxury extras that you will see at other hotels in this class (well placed outlets for re-charging devices, double sinks, electronic controls for blinds, etc.)

Even with the renovations, I probably would stay at another hotel in Doha if I came here again (likely, the St. Regis). The size of the standard room (called a Deluxe here) is just average and I've been to plenty of other luxury hotels in the same class with much larger standard rooms. But more problematic than the structure of the building is the service at the hotel is really lacking. Calls to the front desk or in-room dining are not picked up promptly (you wait while it is ringing and ringing and you wonder if anyone is actually working), the concierge services are unreliable (although some of the concierge staff was very pleasant, there was a night crew one night that was down-right rude and very unhelpful), every time I ordered room service something was amiss, and the front desk staff was hit or miss.

Room Tip: I was on the 7th floor and you could hear people jet-skiing outside all night and at all hours. I t...
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank BrunswickBabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoss V, General Manager at The Ritz-Carlton, Doha, responded to this review, June 4, 2014
Dear Sir,
First of all, I would like to thank you for sharing your feedback regarding your experience during your stay here at The Ritz Carlton Doha.
I do sincerely apologize for the inconveniences you experienced during your last visit. I have discussed the service issues in detail with our team and we will definitely look into our weaknesses in order to enhance our staff services and facilities. Your points are well noted of and we will review our processes accordingly.
I appreciate your understanding as we continue to improve our customer experience.
I value the time you took out of your busy schedule to your comments, we look forward to welcoming you back here at The Ritz Carlton Doha.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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611 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (101)
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English first
Dubai, United Arab Emirates
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 20, 2014 via mobile

It was great to be be back at this wonderful hotel!!

The lagoon delivered again.. Flawless service with exceptional staff attitude.

Enjoyed the breakfast and was delighted by the recognition given!!

Thank you. Will surely visit again!!!

Stayed May 2014
Helpful?
1 Thank Michaelbrdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoss V, General Manager at The Ritz-Carlton, Doha, responded to this review, October 2, 2014
Dear Mr. Michealbrdg,

On behalf of the Ladies and Gentlemen of The Ritz-Carlton, Doha, thank you for choosing to stay in our hotel and for letting us know your feedback during your experience here.

Your continued patronage, comments and suggestions are a vital part of our growth. And for that, we are most grateful. We appreciate your trust, and we’ll do our best to continue to give you quality service.

We look forward to serving you for many years to come.
Once again, we thank you for comments and we look forward to welcoming you back here in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 20, 2014

One of the top hotel in Qatar. Ritz-Carlton makes the temptation to visit again and again. Really enjoyed the sheesha outside the hotel. The service was very good and i would recommend this hotel to anybody for a memorable evening.

  • Stayed May 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Majeed2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoss V, General Manager at The Ritz-Carlton, Doha, responded to this review, October 2, 2014
Dear Mr. Majeed,

On behalf of the Ladies and Gentlemen of The Ritz-Carlton, Doha, thank you for choosing to stay in our hotel and for letting us know your feedback during your experience here.

Your continued patronage, comments and suggestions are a vital part of our growth. And for that, we are most grateful. We appreciate your trust, and we’ll do our best to continue to give you quality service.

We look forward to serving you for many years to come.
Once again, we thank you for comments and we look forward to welcoming you back here in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

Went for Sea food lunch and was good, The cook was good and enjoyed the food with family and friends. We enjoyed the trip with friends and families. the reception was good and welcoming. The toilets and interiors well maintianed

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sherryviny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoss V, General Manager at The Ritz-Carlton, Doha, responded to this review, October 2, 2014
Dear Sherryviny,

On behalf of the Ladies and Gentlemen of The Ritz-Carlton, Doha, thank you for choosing to stay in our hotel and for letting us know your feedback during your experience here.

Your continued patronage, comments and suggestions are a vital part of our growth. And for that, we are most grateful. We appreciate your trust, and we’ll do our best to continue to give you quality service.

We look forward to serving you for many years to come.
Once again, we thank you for comments and we look forward to welcoming you back here in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
1 review
5 of 5 bubbles Reviewed April 24, 2014

Very luxurious hotel with spacious rooms and exquisite service. Great landscaped pool with a slide in the shaded kids pool and a special kids check in counter! We would like to thank all the great staff and specially Tatiana who made our 2 toddlers feel very special and welcome and for the great memorable gift they got at check out. In addition the food was great but the selection in the in room dining menu should be expanded. Will definitely come back again!

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hiba143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoss V, General Manager at The Ritz-Carlton, Doha, responded to this review, October 2, 2014
Dear Ms. Hiba,

On behalf of the Ladies and Gentlemen of The Ritz-Carlton, Doha, thank you for choosing to stay in our hotel and for letting us know your feedback during your experience here.

Your continued patronage, comments and suggestions are a vital part of our growth. And for that, we are most grateful. We appreciate your trust, and we’ll do our best to continue to give you quality service.

We look forward to serving you for many years to come.
Once again, we thank you for comments and we look forward to welcoming you back here in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 24, 2014 via mobile

This hotel is something to behold, from the service level to the rooms and the restuarants, it has to be one of the best places I've stayed at in my on various visits to nearly 40 cities.

The staff are excellent, all very friendly, genuinely care for your needs and available to serve. The facilities are world class. Indoor swimming to five star gym facilties, you will be hard pressed to find better.

The buffet restaurant was world class. Excellent food, great service again and almost every need taken care of, even special dietary needs that were not in the menu. They made something up at my request.

I would pick this hotel over and over again and during my 10 nights here, I was very impressed. Hard to find a fault.

Stayed March 2014, traveled on business
Helpful?
Thank Ash7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoss V, General Manager at The Ritz-Carlton, Doha, responded to this review, October 2, 2014
Dear Ash,

On behalf of the Ladies and Gentlemen of The Ritz-Carlton, Doha, thank you for choosing to stay in our hotel and for letting us know your feedback during your experience here.

Your continued patronage, comments and suggestions are a vital part of our growth. And for that, we are most grateful. We appreciate your trust, and we’ll do our best to continue to give you quality service.

We look forward to serving you for many years to come.
Once again, we thank you for comments and we look forward to welcoming you back here in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
2 reviews
5 of 5 bubbles Reviewed April 18, 2014

Myself and my family regular visitors for the The Ritz Carlton hotel since 2003 till date, we made our wedding in it and since then we celebrate our anniversary yearly over there...

The Hotel Facility :
Starting from the reception area, The Ritz is carefully design to welcome its visitors, you will be carefully received on the main entrance, welcomed and offered assistance since you enter the hotel.
The rooms are simply spectacular, beautiful elegant furniture, the colors are very refreshing.

Swimming pools and sports facilities : This is where my kids spend most of their time, and its always spectacular, highly safe and prestigious at every level.

The Service:
Most hotels in Qatar has good decorations and facilities, however what makes the real difference in my opinion is the Services, At Ritz Carlton - Doha they shine superbly with service, you will never find better service like the Ritz, i appreciate their experience, as it make big difference to your total hotel experience.

I can keep on... however regardless your visit type, Business, Couples, Family or Solo, this is the best 7 stars hotel in Qatar...

Room Tip: Try selecting room facing Pearl Qatar or Katara with beach view, the city view as pale because of th...
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maximusmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoss V, General Manager at The Ritz-Carlton, Doha, responded to this review, October 2, 2014
Dear Maximus Mike,

On behalf of the Ladies and Gentlemen of The Ritz-Carlton, Doha, thank you for choosing to stay again and again in our hotel and for letting us know your feedback during your experiences here.

We are very delighted to hear that your comments and happy that you enjoy your stay with your family each time!
Your continued patronage, comments and suggestions are a vital part of our growth. And for that, we are most grateful. We appreciate your trust, and we’ll do our best to continue to give you quality service.

We look forward to serving you for many years to come.
Once again, we thank you for comments and we look forward to welcoming you back here in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Doha

Property: The Ritz-Carlton, Doha
Address: West Bay Lagoon | PO Box 23400, Doha 23400, Qatar
Phone Number:
Location: Qatar > Doha
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Doha
#12 Luxury Hotel in Doha
#14 Romantic Hotel in Doha
#17 Family Hotel in Doha
#19 Business Hotel in Doha
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton, Doha 5*
Number of rooms: 374
Official Description (provided by the hotel):
Voyage to an exclusive island resort, nestled on the shores of the sparkling blue waters. Grand, yet inviting, The Ritz-Carlton, Doha is an exceptional Qatar hotel that combines extravagant elegance with the warmth of a traditional Arabian welcome. ... more   less 
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Also Known As:
Ritz-Carlton Doha Hotel Doha
Ritz Doha
Doha Ritz Carlton

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