The Gokulam Park hotel offers nice hotel rooms but unfortunately very bad service. The hotel is located very close to the airport so noise from aircraft is a frequent problem and also has a "Delayed Flight" agreement with Qatar airways so large groups arrriving at once and cluttering up the Reception who struggle to deal with this. The noise in the corridors is very loud with guests arriving late in the night when flights have been cancelled. There is also lots of noise from the housekeeping phone which is situated by each floors elavators and is always set to loud, even at the very end of the corridor in the rooms you can hear this ringing through the night and early mornings.
The food in the hotel is very basic and almost everytime comes with something extra or missing from what you ordered. Room service comes quite quickly but breakfast is a disaster, you will have staff fussing all over you moving your cup of tea, saucer, knife, fork etc to a new position everytime you dine or they bring something to your table. To top this off they never bring you your food as you order it. The menu available in the restuarant is an exact copy of the room service menu so no option for variety. On days when Qatar Airways have checked guests in you will be met with a very cheap, stale Buffet with dried bread, meats and fruits.
Hotel has a nice gymnasium except the staff will be constantly pestering you and standing watching over you which is very off putting if you want to be left alone and exercise in peace. Even with constant requests to be left alone this still happened.
Internet speeds are very bad in this hotel and requests to rectify it where met with response such as "Its the Weather Sir" , " We need to get our Engineer from India Sir" and nothing was ever done about it.
The hotels power also cut off for almost one hour when i was using the gymnasium on the 12th floor, there was no lights in the fire exit elelvators which is very dangerous encase of a fire you would not be able to see your way safetly out of the hotel. No one came to check that the guests were ok during this period of "blackout" and when Managment was asked what was going on they just laughed thinking it was funny.
This is definately a hotel to avoid, there are plenty more in the area which are better, so please dont go here and have to experience the same problems.
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