We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (471)
Filter reviews
471 results
Traveler rating
321
105
24
8
13
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
321
105
24
8
13
Show reviews that mention
All reviews revolving restaurant villagio mall the flying carpet tea garden aspire park aspire zone degree restaurant open close curtains khalifa stadium iconic building sky lounge no alcohol swimming pool modern hotel room service rooms are nice amazing hotel
Selected filters
Filter
Updating list...
8 - 13 of 471 reviews
Reviewed April 15, 2019 via mobile

Late afternoon I screamed for help and nobody came! A Woman was screaming outside the elevators (11 floor) and when I went to check found a man hitting her. No security present. I (retired female teacher) also repeatedly screamed for help while trying to disentangle both of them. No security came. Finally the woman escaped and ran down the hallway screaming. Still no security. I checked on her then called security. When they finally showed up they said they could hear the screaming in the lobby but didnt know where it was coming from. For a five star hotel boasting 24/7 security and cameras everywhere this is a serious lapse!! Terrifying to realize that had something even more serious been happening no help would have arrived. Apparently one room on the floor heard my call for help and called down but clearly that was not enough to get security moving. Later in the evening Reception sent up a complementary « fruit bowl » (2 apples and a banana) with my dinner but management did not contact me. When I checked out the following afternoon I had to contact hotel management about their appalling security (eventually received complimentary night and airport transport). Until I hear that their security protocols have been inspected and amended I will not be returning to this hotel! And I cannot in clear conscience recommend it to others. It is not safe.

Date of stay: April 2019
Trip type: Traveled with friends
1  Thank nancysL4595VU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTorchDoha, Public Relations Manager at The Torch Doha, responded to this reviewResponded April 18, 2019

Dear Ms. nancysL4595VU

Sorry for falling short of your expectations during the mentioned situation that took place in our hotel, luckily everything ended up under control and the lady who was facing this challenge left the hotel appreciating our efforts in handling the situation despite the delay of response which was due to the location which was at high floor and difficult to hear.

Please allow us to highlight how security in big size hotels function, and what is the fastest way to report an incident which you have missed to follow and which was displayed in a safety video at your room TV once you checked in, however we do understand the panic that you might have been through.

• You could have activate the MCP (Manual call point) located in every exit which is considered the most effective & fasted way to report any incident, as it will send an alert to our Emergency Response Team who are well trained to handle all kind of emergencies in a laps of time.
• You could have called the emergency line that was clearly mentioned during the safety video which was displayed during your check-in and clearly mentioned at the back of the room door with the emergency evacuation plan.

Last but not least, many people they misunderstand how CCTV cameras function, yes it is monitored 24/7, but that does not mean that you can monitor all cameras at the same time, as per the law in every country, the displayed cameras are only those with high sensitivity (Exits, Entrances, Parking etc..) and the rest of the cameras are just random running slides.

Hope we were able to clarify how things work and rest assured that safety & security of our guests are always on the top of our priorities.

Best Regards,
Myrto Spentza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

We were quite dissappointed with the staff attitude , considering that Torch id a 5 star property. The level of customer service should align with the culture of 5 star hotels. Though there are few staff that are helpful like Arnel ( Filipino guy) in the concierge I guess, the staff in the breakfast room ( flying carpet). Otherwise we are not happy with the rest . Torch management should focus on training their staff to be able to attract loyal guests. Dont have plans of coming back there.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTorchDoha, Public Relations Manager at The Torch Doha, responded to this reviewResponded April 16, 2019

Dear Ms. Diana B,

Thank you for your review!
We greatly appreciate your comments and recommendations.
Your concerns will be transferred to the respective departments, as every comment is valuable.
Again, thank you for your review and we are indeed looking forward to welcoming you back again soon to better this score to a perfect 5 star!

Best Regards,
Myrto Spentza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2019 via mobile


We stayed two nights, it was very nice, comfortable room, the food in the restaurant three sixty was amazing, also the view over the entire city, the staff is very friendly and helpful especially the Concierge who gave us very valuable overall information, breakfast buffet has plenty of choices, nice view from the tea garden during sunset, hotel is connected to Villaggio Mall, would come back again

What we don’t like:

We couldn't enjoy the view from the room due to very dirty windows, all areas in the hotel are very cold, you do not enjoy to stay longer time n one area

Date of stay: March 2019
Trip type: Traveled as a couple
Thank 220mahmudr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTorchDoha, Public Relations Manager at The Torch Doha, responded to this reviewResponded April 16, 2019

Dear Mr. 220mahmudr,

Thank you for your review and for choosing our property.
Thank you for giving us a perfect rating, we are very happy you had a nice time!
We greatly appreciate your kind comments on our hospitality and service, our restaurants and location, we will share them with the team.
Again, thank you for your review and we are looking forward to welcoming you back soon.

Best Regards,
Myrto Spentza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2019

The view of the city of Doha all the way around and from that height is awesome and with such fabulous food and drinks! This will be one of our favorite meals and experiences EVER! We applaud the Torch and the 360 degrees restaurant! It's not just beautiful and iconic from the outside folks! You do have to pass into the hotel to get to the restaurant...

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank we2luv2travelglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTorchDoha, Public Relations Manager at The Torch Doha, responded to this reviewResponded April 16, 2019

Dear Ms. / Mr. we2luv2travelglobal,

Thank you for your review and for choosing Three Sixty for your meal!
Thank you for giving us a perfect rating and what a nice review!
We greatly appreciate your kind words on our dishes, our ambiance and view!
We are so glad you enjoyed your time with us and we are looking forward to welcoming you back soon!

Best Regards,
Myrto Spentza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2019 via mobile

I stayed just one night but that was enough for me.
#1 very limited cable TV selection
#2 the breakfast buffet was also lacking and the hot food was cold.
#3 you have no view from your bedroom window at all.
#4 no hot chocolate or caffeine free tea

What is good about it is it’s right next to a great mall the Villaggio Mall and next to Aspire Park .
There are all kinds of things that surrounds the Torch that is fun to do.

The staff now they are first class in helping the customer and keeping the place flawlessly clean.

Date of stay: February 2019
Trip type: Traveled on business
Thank 885phillyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTorchDoha, Public Relations Manager at The Torch Doha, responded to this reviewResponded March 21, 2019

Dear Mr. 885phillyd,

Thank you for your review!
We greatly appreciate your kind comments on our location, our cleanliness and most importantly on our colleagues' hospitality and service!
Regarding your concerns, we would like to mention the below:
#1 We are currently having 96 TV channels in our rooms, but of course we can add more in the future.
#2 Our breakfast buffet is offering a wide range of items, currently comprised of 123 items in 6 stations.
#3 The Torch Doha is the highest building in the city and the view from both rooms and restaurants is legendary. Our rooms are located from the 4th floor until the 37th, depending on the category you select. Therefore, next time you visit us, we would be more than happy to show you the rooms plan and you can select your favorite view.
#4 Our in-room amenities include a Nespresso coffee-maker with a range of capsules, as well as a variety of our signature tea. It would be our pleasure to add extra items in your room, upon previous notification, or you would be more than welcome to order a hot chocolate or caffeine-free tea from our room service menu.
Your concerns will be transferred to the respective departments, as every comment is valuable.
Again, thank you for your review and we are looking forward to welcoming you back again soon to better this score to a perfect 5 star!

Best Regards,
Myrto Spentza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews