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“The Staff Made Me Feel Like a Rock Star”
Review of Hilton Doha

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Hilton Doha
Ranked #27 of 137 Hotels in Doha
Certificate of Excellence
Reviewed March 24, 2014

The Staff in the Executive Lounge and from the Concierge Desk made me feel like I was the only guest in the hotel, even though it was full.
Before Arrival, I needed to get an estimate for a taxi, vs a hire car. My email was answered quickly, and packed with information. While at the hotel, there was a misunderstanding on the taxi fare, and Hammid invited me to get a drink in the bar while he sorted the problem out - which he did quickly, quietly and calmly.
In the Executive lounge, the staff know how I preferred my coffee, and would have one made for me by the time I had said hellos.
The hotel is kept impeccably clean and it remarkably well lit. many modern hotels have "Mood Lighting" which is always to dim to read a book by. Not here, and this lighting allows one to see just how tidy and clean the place is kept.
This is the best Hilton I have stayed in for a very long time.

  • Stayed: March 2014, traveled as a couple
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Thank RMJ1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdhamElSebaey, General Manager at Hilton Doha, responded to this reviewResponded April 6, 2014

Dear RMJ1066,

Thank you very much for your appreciative feedback especially your kind words about our team members particularly at our Executive Lounge and Concierge. It is very rewarding for us that you enjoyed every moment of your experience with us.

It is such motivation and encouragement that helps us work harder to meet & exceed our Service to valued Guests like you.

We sincerely hope to welcome back soon at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting us and we will be glad to assist you.

Kind regards
Adham El Sebaey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,335 - 1,341 of 1,890 reviews

Reviewed March 21, 2014

On a business trip that was paid for by my company, someone else booked me in. Lovely place, great room, with an amazing view, and reasonable location, but why do premier hotels like this still charge for Internet? It's free in the lobby, but they charge you 25 bucks if you want it in your room. If I swap some of the excess pillows and towels would you give me free internet? When I'm on a business trip, keeping in touch with work back home is so much more important than pretty much anything else.

Not for me in future.

  • Stayed: March 2014, traveled on business
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Thank Grumpy_academic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdhamElSebaey, General Manager at Hilton Doha, responded to this reviewResponded March 24, 2014

Dear Grumpy_academic,

Thank you very much for your appreciative feedback and as much, we also appreciate your feedback regarding our internet offer, we take this opportunity to reassure you that your constructive feedback about our service is also taken into consideration.

Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting Doha and we will be glad to assist you with best offer for overall stay.

Kind regards
Adham El Sebaey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

Excellent, business-class hotel with all of the service, courtesy and standard of facilities that you would expect from a Hilton hotel. I have stayed in a number and this is no exception; the rooms are beautifully furnished and all have lovely sea views. The only downside is that there did not appear to be many with balconies but the private beach and pool area was fantastic and more than made up for this. The location was also excellent; close to the corniche and centrally located for dining options in the city.

The staff were all very friendly and helpful; not least Sundip who looked after us and the pool area exceptionally well! The vey nice gentleman at breakfast who brought me freshly squeezed grapefruit juice every morning also summed up the 'can't do enough to help' attitude of the staff.

For anyone who likes a good steak, the concierge helpfully recommended the New York Steakhouse and we were not disappointed! A ten minute walk from the hotel and the Wagyu beef was superb.

  • Stayed: March 2014, traveled as a couple
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1  Thank Kurt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdhamElSebaey, General Manager at Hilton Doha, responded to this reviewResponded March 20, 2014

Dear Kurt S,

Thank you very much for your valuable feedback received through Guest Loyalty Questionnaire to which we have responded privately to you.

We sincerely hope to welcome back at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting us and we will be glad to assist you.

Kind regards
Adham El Sebaey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

Excellent, business-class hotel with all of the service, courtesy and standards of facilities that you woudl expect from a Hilton hotel. In particular, the private beach and pool are was lovely and the location very central for dining options in the city.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Kurt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdhamElSebaey, General Manager at Hilton Doha, responded to this reviewResponded March 20, 2014

Dear Kurt S,

Thank you very much for your valuable feedback received through Guest Loyalty Questionnaire to which we have responded privately to you.

We sincerely hope to welcome back at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting us and we will be glad to assist you.

Kind regards
Adham El Sebaey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

Hotel has a great location, at the beach and still in the heart of the city. Great rooms with great views and spacious bathrooms. Beds are very comfortable. Only minus was that rooms were extremely expensive at time of booking.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdhamElSebaey, General Manager at Hilton Doha, responded to this reviewResponded March 20, 2014

Dear John V,

Thank you very much for your valuable feedback received through Guest Loyalty Questionnaire to which we have responded privately to you.

We sincerely hope to welcome back at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting us and we will be glad to assist you.

Kind regards
Adham El Sebaey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2014

A lovely hotel perfect for a relaxing break in the sun.
We were upgraded to a panoramic suite which was beautiful and made our stay.
Pool and beach are very nice. Staff put the towels on the sun beds for you and then bring a tray with iced water and a rosewater spray, very nice.
The executive lounge is very nice and very efficiently run.
Drinks are quite expensive but typical of a 5* hotel. Food at Trader Vic's was very good, did not eat in any other restaurants apart from breakfast.
Breakfast was good, nice buffet selection but it was quite disorganised. Staff did not seem to look after certain tables so getting tea and coffee could be difficult and refills almost impossible!
Did not find the concierge desk particularly friendly or helpful.
Lifts are very slow so be prepared to wait!
I would have given the hotel 10/10 but because of the above remarks would give 9/10.
However it is one of the best Hilton's we have stayed in and we would happily return.

Room Tip: Higher rooms are quieter.
See more room tips
  • Stayed: February 2014, traveled as a couple
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Thank TravelnutBabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdhamElSebaey, General Manager at Hilton Doha, responded to this reviewResponded April 7, 2014

Dear Greta B,

Thank you very much for your appreciative feedback. It is very rewarding for us to know that you had a nice stay amongst us.

As much as we sincerely thank you your positive feedback, and we also appreciate all your very constructive feedback. Allow us to reassure you that we do take your valid feedback into consideration and address them accordingly.

We sincerely hope to welcome you back at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting us and we will be glad to assist you.

Kind regards
Adham El Sebaey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

I stayed with my wife and son in the Diplomatic suite for 6 nights at the end of Feb-Beginning of March 2014. The hotel is newly built so everything has a very high standard. The room has 2 big bead rooms, one with king size bed and one room with 2 queen size beds. Each room has a separate bath room both with bath tub and separate shower. 1 big living room. Perfect for a family with 2 kids. The room was located on the 23rd floor with a nice view and close to the executive launch on the 22nd floor. The only disadvantage is that the rooms has no balcony, which you get if you book an executive room.

Even though the hotel is clean and fresh and has a hight standard the big advantage is the staff. They are simply perfect, and that goes for all staff. Polite and efficient reception staff, fantastic and very helpful concierge desk. Even though it is a big hotel the service feel very personalized, almost like you were and honored guest in a family, and not living in a big hotel with hundred or even more guests. After more than 20 years of International travel, my opinion is that such a service is unique. If I compare with for ex Atlantis in Dubai, which is a very good hotel, I would say that the service at Hilton Doha is more personal and friendly, too half the price.

The location is perfect very close to down town shopping centre and one of few hotels with a private beach in Doha.

My recommendation is simple, if you need a place to say in Doha for pleasure or business, this is the place!! Finally my congratulations to the HR Manager of Hilton Doha, how did you fine such a perfect and genuinely nice staff?

  • Stayed: February 2014, traveled with family
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Thank PGDStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdhamElSebaey, General Manager at Hilton Doha, responded to this reviewResponded March 11, 2014

Dear PGDStockholm,

Thank you very much for your valuable and appreciative feedback especially your kind words about team members as well as recommendation of our property while in Qatar.

It is very rewarding for us that you and your family enjoyed evey moment of your stay with us and that our team members did make you feel at home.

It is such motivation and encouragement for us as a team to know that we are successful in providing excellent service to Guests like you.

We sincerely hope to welcome back soon at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com, the next time you are visiting us. It will be a pleasure to assist you.

Kind regards
Adham El Sebaey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Doha

Address: Diplomatic District Street, Doha, Qatar
Phone Number:
Location: Qatar > Doha
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 137 Hotels in Doha
Price Range: $132 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Doha 5*
Number of rooms: 309
Official Description (provided by the hotel):
Set on the Corniche with its own private beach and in the heart of the Diplomatic district, Hilton Doha is the ideal destination for both business and leisure travelers. A 15 minute drive from Doha International Airport, in close proximity to major shopping malls, Souq Waqif, Katara and the Museum of Islamic Art, this Hotel boasts 309 rooms and suites overlooking breathtaking views of the Arabian Gulf. ... more   less 
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