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siarts
Venice, Italy

disappointed

1.0 of 5 bubblesReviewed Jul 6, 2019
I came to the hotel at 12:30 and now at 15:00 we still did not get all our rooms. We booked 3 rooms but we got only one. It is really unprofessional to wait for so long when the staff said our rooms will be ready in 10-15min. I won’t come to this hotel again. Intercontinental is much better choice in Doha.
Date of stay: July 2019
Trip type: Traveled with friends
2.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattD, Manager at Grand Hyatt Doha Hotel & Villas, responded to this review
Responded Jul 7, 2019
Dear Guest,

Warm greetings from the Grand Hyatt Doha Hotel & Villas, we trust this message finds you well. We would like to thank you for taking the share about your recent experience at the hotel.

We're very sorry that you had a negative experience during the check-in process. It will be great if you can send us your contact details at dohgh-marketing@hyatt.com so we can get in touch with you to understand the matter in more detail.

We look forward to your response, apologies again for this experience.

Warmest regards,
Dirk Holscher
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,597)
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Traveler rating
1,693
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Reviewed July 5, 2019

Our staying was very good overall. Swimming pool not coming like before, need to maintain, a lot of floor tiles are broking, it still good but need to pay more attention.
The beach was great as usual, professionally arranged.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Mohammed G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattD, Manager at Grand Hyatt Doha Hotel & Villas, responded to this reviewResponded July 6, 2019

Dear Mohammed,

Thank you for taking the time to share your experience of Grand Hyatt Doha. I am glad to hear that your overall experience with us was fruitful.

I would like to apologize for the inconvenience you had to encounter at our pool and will be sure to share your feedback with the relevant department so we can look at ways to enhance the experience on your next stay with us.

I wish to have you with us again very soon.

Warmest regards,
Dirk Holscher
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2019

We had a very good experience. Our return flight was delayed and the hotel extended our stay as well as offering advice on activities to do with the extra time. The breakfast was excellent. Having a facility to visit for a drink as well as a snack was an unexpected extra.

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Edith T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattD, Manager at Grand Hyatt Doha Hotel & Villas, responded to this reviewResponded July 6, 2019

Dear Guest,

Thank you for taking the time to share about your recent experience at Grand Hyatt Doha Hotel & Villas. I am extremely pleased to hear about your pleasant stay with us.

I am also glad to know that you were well taken care by our team. I welcome your positive feedback and will make sure to share it with them as it is a source of motivation for all of us at Grand Hyatt Doha, to enhance our guest experience.

We sincerely look forward to hosting you again soon.

Warmest regards,
Dirk Holscher
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2019 via mobile

Three days with family and kids .. we had a lot of fun exellent hotel and good service .. we enjoyed the family villa easy access for the sweinming pool and beach .. so you could enjoy the swimming in the sea .. they have diffrent resturant so you could enjoy diffrent varity of food .. nice gym and indoor swimming pool.

I recommend visitors to sellect the best month to visit Qatar .. at least to avoid July and August . 4 locals they know how 2 adjust

Date of stay: July 2019
Trip type: Traveled with family
3  Thank rashedalmarri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattD, Manager at Grand Hyatt Doha Hotel & Villas, responded to this reviewResponded July 6, 2019

Dear Guest,

Thank you so much for taking the time to review Grand Hyatt Doha Hotel & Villas.

I am pleased to hear that your stay met with expectations of the property and that you enjoyed our facilities and were given such great service by the team! I will be sure to pass on your feedback as this serves as a great motivator to keep up the good work.

Hopefully we will see you again in the not too distant future?

Warmest regards,
Dirk Holscher
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2019

All areas within the hotel were excellent. The only downside to our whole experience this time and last time was the SMBC. Again the service here was at best 2 star and exactly as we experienced last time. The venue itself was perfect but the staff therein were simply not interested. This may explain why after breakfast the place is extremely quiet....

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 99cch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattD, Manager at Grand Hyatt Doha Hotel & Villas, responded to this reviewResponded July 4, 2019

Dear Guest,

Thank you for taking the time to review our property.

I am pleased to see that your over experience staying with us was pleasant. Thank you for your feedback regarding the service at Santa Monica Breakfast Club, I will be sure to share them with the management team so we can look at ways to enhance the experience on your next stay with us.

I sincerely hope to see you again soon.

Warmest regards,
Dirk Holscher
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2019

Great Ambience
Very nice hospitality
Comfortable room
Clean and very nice food
Just on the beach, silent corridor, Room service was fast, personalised experience, Airport shuttle available, 30minutes drive from airport

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Tour49553664928
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GrandHyattD, Manager at Grand Hyatt Doha Hotel & Villas, responded to this reviewResponded July 2, 2019

Dear Guest,

Thank you for taking the time to share your experience. I am delighted to know that you had an enjoyable stay with us .

Thank you for your appreciation of our service and facilities at the hotel. Your positive feedback is always a source of motivation for all of us at Grand Hyatt Doha, to enhance our guest experience.

I sincerely look forward to welcoming you soon.

Warmest regards,
Dirk Holscher
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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