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“Nice place, but not perfect”
Review of Somerset West Bay

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Somerset West Bay
Ranked #62 of 138 Hotels in Doha
Reviewed April 8, 2013

Liked:
Well furnished
Have a sea view
Very close to city center and Carrefour market, 5 mins walk
Staff is very friendly and helpful, always smiling
Welcome pack, some biscuits and water, Pepsi, tea, coffee, etc.. You don’t have to hurry doing shopping when you arrive
Garage is nice, there is basement garage and another one in front of the hotel
Gym is nice; there is a small pool also
There is a playing room for kids
Cooking set was very nice

Disliked:
Bad internet, disconnects often, have to change wifi access point when moving in different locations in the apartment, and on some locations there is no signal.
The room keys system is not very nice, it works on sliding the key out, you have to be careful with the sliding speed, and I used to do that several times at the beginning until opening the door or using the elevator
Elevator works with the room key, this is nice security feature, but very bad when you forget the key and you are in a hurry
Room keys magnet is very sensitive, had to visit the reception often to re-magnet it
Garage entrance opens with the room key, this was hardly working, but you can just give them a beep and they will open it
Some items count in the cooking set wasn’t enough, for example there is 2 pots only, and 1 pan only, but when we asked for another pot and pan, they sent to us
Children’s playroom AC temp wasn’t adjustable, was cold when it was on, and when it was off, the room smell was very bad, as there was no source of air in the room, no windows
AC was very noisy even on low fan speed, this could be in my apartment only

In brief,
Overall i am happy with my stay there, but it would be perfect if they fixed couple of things

  • Stayed: March 2013, traveled with family
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Thank AmirShenouda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin V, Manager at Somerset West Bay, responded to this reviewResponded April 10, 2013

Dear Mr. Shenouda,

Thank you very much for your recent feedback and for choosing Somerset West Bay Doha as your ‘second home'.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.

I have noted your observations and recommendations for improvements to the Internet services, access cards and items in the apartments. Please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented.

Mr. Shenouda, we will continue in our improvement efforts to provide excellent service
and products to our residents. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

Yours sincerely,

Colin Vincent
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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28 - 34 of 53 reviews

Reviewed March 17, 2013

We rented a 3 bedroom apartment in Somerset and think it is superb. The highlight are the staff in reception who couldn't be more accommodating, they make us feel so welcome and have sorted out all our niggles really quickly. With regards to wireless, we can confirm that they are extending this throughout the hotel and within 2 days of our request, our apartment was hooked up. Housekeeping aren't exactly the best - they avoid filling toilet roll and shower gel etc which is annoying, but reception sort things out straight away when we've got in touch. Linen and towels always replaced and nice and clean. Yes it's a little dated when compared to its neighbour, the W. But a friend of mine pays more to live in a shoebox there - no thanks! End of the day most people will be here for business or to live, in which case it is great and I can't see any great issue with maintenance. Brilliant location for walking to the corniche or into city centre. All in all, we would highly recommend.

Stayed: March 2013, traveled on business
Thank MeinenPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin V, Manager at Somerset West Bay, responded to this reviewResponded March 19, 2013

Dear MeinenPeter,

Thank you for the review you posted on Tripadvisor dated 17.03.2013.

We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

Once again, thank you for your valued patronage. From all of us at Somerset West Bay Doha, we look forward to welcoming you again at any one of our serviced residences.

Yours sincerely

Colin Vincent
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2013

Its a business hotel yet near a mall. Rooms are clean,comfortable and breakfast area is superb!Receptionists are friendly and accommodating.The hotel is a combination of elegance and comfort. Highly recommended!

  • Stayed: February 2012, traveled with family
    • Value
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Thank iamatarlaquena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas W, Manager at Somerset West Bay, responded to this reviewResponded January 16, 2013

Dear iamatarlaquena,

Greetings from Somerset West Bay Doha!

I am delighted to know that you have enjoyed your stay with us. At Somerset West Bay Doha, we place a strong emphasis on providing a high level of customer service and your feedback serves as a great encouragement to all our staff. Rest assured we will continue to improve our products and services, and we look forward to seeing you back in Somerset West Bay Doha in the near future.

Thank you for taking time to write to us and I hope you have a great 2013 ahead!

Regards,
Thomas Wong
Asst. Operations Manager
Somerset West Bay Doha

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Reviewed December 8, 2012

I have stayed here on two occasions, separated by a four year hiatus. On the second occasion it was noticeable how the lack of maintenance and upgrading had taken their toll on this hotel. We noticed the worn and stained nature of the furniture, scarred by cigarettes and grubby fingers. I an age where modern communications are an accepted part of every day life, it seemed unbelievable antiquated that the only place we could link our various Apple indispensibles to the Internet was down in the lobby. I lie, we could hook up the laptop via an Ethernet link in the room - how very 1990s. The rooms, though are large and comfortable, even a windowless room that could house a maid, which I'm sure many a client in the Middle East will find invaluable. Our children, for some reason, enjoyed the tiny, poorly equipped, playroom on the ground floor. They even enjoyed the bizarre circular pool, located in a kind of afterthought dome extension to the hotel. The way the noise echoes around the dome can be quite disconcerting, but kids seem to like it.
Not a place to go for cuisine, but it is within walking distance of much of Doha's West Bay. A feature probably only taken advantage of by inveterate walkers like myself, or the general public on the one day of the year when the temperature is below 20 C.
If I never go back my life will not be diminished in any way.

Stayed: July 2012, traveled with family
Thank TopWomble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas W, Manager at Somerset West Bay, responded to this reviewResponded December 17, 2012

Dear TopWomble,

Thank you for taking time to write to us. We are gradually extending our wireless internet network throughout the property and an improvement of the furnishing at Somerset West Bay is in the planning stage. Our focus at Somerset West Bay remains on the family and we are glad to learn that your children have enjoyed themselves at the pool and playroom.

Once again, thank you for staying with us and taking time to give you valuable feedback. We look forward to be able to serve you better in the near future.

Regards,
Thomas Wong
Asst. Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2012

Located at a strategic area, Somerset West Bay is within a walk-able distance to City Center Mall. The 3 bedroom executive suite is clean, comfortable and very personal. It also comes with a fully functional kitchen which makes you feel like home. Cleanliness are taken care by the house keeping provided by the serviced residence on a daily basis. Stayed there for 9 days and started my every morning with a hearty breakfast. The omelette and hummus served were my favourite. Another thumb-up goes to the receptionists as they are exceptionally friendly and helpful if you have any problem.

  • Stayed: April 2012, traveled solo
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1  Thank MikiKhaiLing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2012

Stayed there in a three bedroom suit with colleagues for a one month project.
Rooms are nice, kitchen has everything, clean, housekeeping are extremely clean.
Staff at the reception are very friendly.
NO WIFI except in the lobby, yet you can get an ethernet connection in each room and in the living room.
pool is not that good, restaurant is nice, prices are average.
there is a nice playing area for children.
minuets walking from the city center where you can get all you need wether shopping or grocery.
Please message me if you need any further details...

Room Tip: it all depends on which type of room you will get.. But in all cases better choose high floors
See more room tips
  • Stayed: October 2011, traveled on business
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1  Thank kabouzeid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2012

Family of four staying for 1 month in a 2 br premier. We had plenty of room; comfortable. Free cable-only internet in room but staff lent us a wifi router and multiple logins (thanks!). Kitchen had most everything including colander and large ss saucepans so we could cook pasta. Could do with a coffee plunger and decent can opener.
Staff were very friendly and helpful; consistently. Breakfast buffet at The American Grill was included in the tariff - good selection of cold and hot food starting from 06:00. Great to have cars available at reasonable rates from the front desk. We seldom had to wait. Housekeeping weren't always attentive; refilling toilet rolls was hit and miss.
Small kids playroom was close by the restaurant so could keep and eye on them over coffee. Indoor pool was vey noisy under the domed roof.
Overall - a comfortable stay. We would recommend for families or business.

Stayed: June 2012, traveled with family
1  Thank Geoff_from_Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Somerset West Bay

Address: Diplomatic Area, Doha 26026, Qatar
Location: Qatar > Doha
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Business Hotel in Doha
#57 Luxury Hotel in Doha
Price Range: $213 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset West Bay 4*
Number of rooms: 200
Official Description (provided by the hotel):
Ideally located in the heart of Doha's Diplomatic Area at the north end of picturesque Corniche, Somerset West Bay is nestled among key ministry headquarters, embassies and consulates. Within walking distance is City Center Doha mall, one of Doha's best known shopping and entertainment destinations. ... more   less 
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Also Known As:
Somerset West Bay Hotel Doha

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