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“Riviera Beach Hotel - Overbooked...”

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Riviera Hotel Beirut
Ranked #56 of 117 Hotels in Beirut
London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Riviera Beach Hotel - Overbooked...”
1 of 5 bubbles Reviewed May 7, 2013

We booked a Premium Sea-View Room at the Riviera four months ago. On the day of our arrival they rang to confirm our booking and ask if we would like to order their car to pick us up from the airport.

Given that we weren't arriving until 10pm, we booked the car and it was at the airport waiting for us...a nice touch...or not as it turned out. Once we got into the car they explained that the hotel was full and that they were relocating us to another (less expensive 3 star) hotel. Late at night, in a city we had never been to before, this was not fun. They must have known that they didn't have a room for us when they called us that morning, but obviously thought it was best not to tell us...

It would have completely ruined our weekend, if not for the fact that we argued with them and got them to book us a different hotel (Raouché Arjaan - see separate review). The Riviera tried to compensate us by offering us tickets to their 'fashion show' but quite frankly by that point, we didn't want to give them any custom!

Stayed May 2013, traveled with friends
Helpful?
1 Thank NMH2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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213 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • French first
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  • Italian first
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English first
London, United Kingdom
Level Contributor
86 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 bubbles Reviewed April 12, 2013 via mobile

Must stress from the outset. Not hotel guests - day visitors but came here on good recommendation.

They took our $50 at 330pm so that we could lie on their grotty sun loungers and be ignored by their staff for a couple of hours, -apparently it's having a refurb before the summer season.. I'd recommend that they stay closed until it's customer-ready or not charge and take the bar money..

Otherwise risk being seen as greedy and totally out of touch with other options in this amazing city.

I'd say this place is one of the best sunset locations, so sort it out!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anthonyruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Beirut hotels

New York City, New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 16, 2013

you can't get a better location on the corniche than this hotel. an easy place to start a casual walk along the waterfront. the shopping street of hamra is an accessable distance away if you feel like taking to the winding streets near the american university. and around to the west, up the hill towards pigeon rock is another short walk. otherwise taxis are very convenient to get around.
the hotel itself was somewhat dated. although it was clean, little things like older carpeting, or a hair dryer from the 1990's were noted.
the service was exceptional. the front desk, particularly the friendly and attentive Christane were what made the stay here remarkable. for this reason alone, i would return to the riviera.
from the balcony, overlooking the corniche where all people of beirut interact was a joy to observe, but to be outside walking with them was the magic of this hotels location.

Room Tip: facing the open water, overlooking the pool complex is best. balcony had a huge table and chairs to...
See more room tips
  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank steve v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, Arkansas
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

My wife and I were in Beirut two weeks on business. Our time at the Riviera was a very good experience, although we didn't use the seaside facilities because of unseasonable winter weather. First, all the staff, from the front desk to the waiters were very cordial and attentive. Secondly, we had a partial ocean view from a corner room and couldn't keep our eyes off the sea and the corniche, the broad walkway that runs miles alone the coast.

Although locals took us to a number of their favorite restaurants around town, the food at the hotel, whether room service or in the dining room, was equal to any other place. We never grew tired of the abundant breakfast, as we could vary the meal dozens of ways from the buffet.

Sure, it's not really a five star hotel. There is no in-house fitness center. In a few insignificant ways the service failed, such as the morning paper being late, or laundry taking 24 hours instead of the promised 8. But those things can happen anywhere. We recommend the Riviera for the location, service and food.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed December 12, 2012

The room are excellent, very up to date. the food and breakfast is great. people are very helpfull and nice. Price is down to earth compare with lower standard hotels there.
close to the best of Beirut and the AUB. Hub of rich and VIP guys.

Room Tip: Ask for sea view
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Omar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 bubbles Reviewed October 29, 2012

This hotel looked nothing like the pictures or descriptions on their web site, everything was in need of fixing up. The breakfast was okay but not worth $25 a person. The pool area was mostly closed and none of the hot tubs were in use. The staff was nice and the bed was excellent but other than that I would not recommend it. Definetly not a 5 star. The website is false advertising!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nizar A, General Manager at Riviera Hotel Beirut, responded to this review, November 13, 2012
Dear Mr. Jack M,

Thank you for your recent stay at Riviera Hotel Beirut and for taking the time to post this review.

We appreciate you sharing your experiences with us, enabling us to do better and hopefully welcoming you back soon.

Please allow us to briefly respond to your feedback as follows in order to assure you that your comments are taken seriously and effort is being undertaken to have you staying with us soon again.
We are pleased to confirm that guestrooms have been refurbished very recently few months back, and the public area have been undergoing a soft makeover.
We start closing our pool areas at the end of September since it’s the end of the summer season, however we only keep one pool in use depending on the weather.
However, it is a great pleasure for us to learn that you have encountered a good experience with our staff.

In case you have any further requests for clarification, please be assured that we would be more than glad to assist at any time.

Once again, please let us express our gratitude and appreciation for your review and we look forward to welcoming you back soon.

Best Regards,

Nizar Alouf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed October 28, 2012

Sea wall "Corniche" location with walking distance to the shopping Mecca of Hamra street, close to every thing in Beirut. The pool choices are the best: family pool, quiet pool with access to meditteranean and water sports and the popular party pool. Breakfast was very adequate and picturesque (what's prettier than breakfast by the sea) staff is amazingly nice (specially when you tip ;even modestly) I had a bone or two to pick with management regarding the room choice, but eventually we were moved to a lovely suite with courtyard view, loved it!
You could go to amazing 5star hotels in Beirut, but the Riviera is my choice next time I go, again!

Room Tip: Pay extra for sea view and/or suite
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maddoush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nizar A, General Manager at Riviera Hotel Beirut, responded to this review, November 13, 2012
Dear Mr. Maddoush,

I would like to thank you for taking the time to give your lovely feedback following your recent stay with us at Riviera Hotel Beirut.

I am happy to hear that you had an excellent experience throughout your stay, and found the service of our employees exceptional. Thank you very much for complementing our breakfast and staff.

We certainly look forward to welcoming you back to this beautiful city, Beirut.

Sincerely,

Nizar Alouf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riviera Hotel Beirut

Property: Riviera Hotel Beirut
Address: Avenue De Paris, Corniche El Manara | P.O. Box 11-4021, Riad El Solh, Beirut 11-4021, Lebanon
Location: Lebanon > Beirut
Amenities:
Bar / Lounge Beach Business Center with Internet Access Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #56 of 117 Hotels in Beirut
Price Range (Based on Average Rates): $
Hotel Class:5 star — Riviera Hotel Beirut 5*
Number of rooms: 120
Official Description (provided by the hotel):
Riviera Hotel and Beach Lounge located on the Sea Side, 10 min away from airport and district center. Undergroung access to the Beach Lounge from the Hotel. Hotel has 120 rooms with 5 stars amenities. New Beach Lounge with Seaside Lounge The Island, 3 outdoor swimming pools, 8 Jacuzzis and water sports. 24 hours service in all the hotel. ... more   less 
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