We booked a Premium Sea-View Room at the Riviera four months ago. On the day of our arrival they rang to confirm our booking and ask if we would like to order their car to pick us up from the airport.
Given that we weren't arriving until 10pm, we booked the car and it was at the airport waiting for us...a nice touch...or not as it turned out. Once we got into the car they explained that the hotel was full and that they were relocating us to another (less expensive 3 star) hotel. Late at night, in a city we had never been to before, this was not fun. They must have known that they didn't have a room for us when they called us that morning, but obviously thought it was best not to tell us...
It would have completely ruined our weekend, if not for the fact that we argued with them and got them to book us a different hotel (Raouché Arjaan - see separate review). The Riviera tried to compensate us by offering us tickets to their 'fashion show' but quite frankly by that point, we didn't want to give them any custom!
- Official Description (provided by the hotel):
- Riviera Hotel and Beach Lounge located on the Sea Side, 10 min away from airport and district center. Undergroung access to the Beach Lounge from the Hotel. Hotel has 120 rooms with 5 stars amenities. New Beach Lounge with Seaside Lounge The Island, 3 outdoor swimming pools, 8 Jacuzzis and water sports. 24 hours service in all the hotel. ... more less
- Reservation Options:
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