Avarage business hotel, not same 5 stars as in other countries in my opinion. Quite disappointed overall due to poor services.
-Good location, 30min from the airport, close to the mall/restaurants
-Spacious and functioning room
-clean room when it was cleaned
-Swimming pool is under construction, have to walk to another hotel to use pool
-Breakfast was otherwise ok, but there were flies over the fruits which was disgusting
-room cleaning was not everyday, when I called room service wondering about the cleaning, then the person just assumed that I have put no cleaning sign on my door even thou I didn't
-at the breakfast a personal forced me to pay for breakfast even thou it was included to the room
-I asked if my Hilton member number could be added since I forgot my number, this I have to remind couple times before it happens
-I was in rush to the airport and asked for quick check out in advance, so concierge can print out everything. The personal did print out but didn't check if the bill was correct. I had several Internet charges on the same day because I used 2devices, so she had to remove double charges and print again. That's why check out took long time.
Generally, hotel was nice but some staffs were not very service minded and did things only when I asked twic
- Official Description (provided by the hotel):
- Stay at the remarkable Hilton Beirut Metropolitan Palace and enjoy stunning views of Beirut from all guest rooms. Enjoy authentic Italian cuisine at Venezia, sample all-day dining in Al Shindagah offering an international selection, savor Asian dishes in Summer Place or retire for the evening in the hotel's lobby lounge Tea Garden. Situated in the heart of Sin El Fil and overlooking the city skyline, this Beirut hotel has a health club and spa. Visit Beirut's attractions like the Mohammad Al-Am Mosque and the National Museum or take a stroll in the famous Beirut Souks. Shopping is easy at Le Mall which is within walking distance of the hotel offering a wide range of shops and entertainment. The Mediterranean beaches are just a short drive away and the ski slopes of Faraya can be reached within an hour. Jeita Grotto and many historical sites are in easy reach too. Hilton Beirut Metropolitan Palace has nine function rooms for 2-800 guests, including six multi-purpose meetings rooms practically located on one floor, a 24-hour business center and a dedicated Meetings Manager. The hotel boasts an Executive Lounge and wireless internet access in all public areas. All Hilton Beirut Metropolitan Palace hotel rooms are equipped with the very latest facilities, including wireless internet access and flat screen televisions. This Beirut hotel offers 20 elegant suites ranging from one-bedroom suites to the ultimate in luxury - the four-bedroom Penthouse Suite boasting spacious lounges, dining room, kitchen and a private terrace. All suites and Executive Rooms have exclusive access to the Executive Lounge with complimentary food and beverages served throughout the day. Beirut City Center is only a five-minute drive away from the hotel. ... more less
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