Our 4 day stay in Beirut in the Sheraton Coral Beach was a total disappointment if not a disaster! We had four rooms each with its own problems. We definitely did not get what we trustingly prepaid for. Rooms were assigned without honouring the online booking terms, including not getting the poolview, given a small room fit for single occupancy instead of a classic room with a kingsize bed, given a standard instead of a preferred room, etc.. Other issues are poor customer service, whimsical check-in time (delaying it for for 3 hours for one room), a repeatedly reported and nothing done about inoperable safebox and phone line , and paying charges everytime we parked our car, etc.. All throughout our stay we had to repeatedly argue and complain before we achieved some rectification or part solutions. The website description is not an honest representation particularly projecting it as a 5 stars beach resort with large rooms! It is certainly not a Sheraton standard and definitely not recommended.
- Free Wifi
- Breakfast included