i have visited intercon hotels in Jeddah, Egypt, Australia, Singapore, and most of their other hotels such as crown and holiday inn. I can safely say, and definitely if intercon service managers make a surprise visit there, that by far it is the worst service hotel in the chain, i am so disappointed because I’m an intercon fan and fiercely argue with anyone if they comment negatively. the reason is that every intercon hotel i have stayed in have treated me as an old friend coming back and making me feel warm with a big smile on my face. When you arrive to Phoenicia expect to be treated like someone whose coming to a train station, buying a ticket, and then shiped to your carriage. The reception greeted me like some cranky government worker who wouldnt care less if i like it or not. i had the nerves to give him my gold membership and oh boy i had nerves. He took it, looked at it, shakes his head and said '"OK, and so ...what do you need..What for .." no joking this was the reply. I had to explain to him that please consider the membership for an upgrade and input the number (although i had already called in advance to inform them and got the same response). So to be on the safe side i gave it again and he had to input it as obviously it wasn’t. As you all guessed, yes no upgrade to club, no upgrade to high floors, not even the usual greeting card in the room. Sadly the room had a box TV which annoys me in 5 star hotels who are too cheap to upgrade their technology. Internet connection, forget it. It is expensive with the slowest connection in the middle east. A cold reception for a cold stay. My entire stay felt like im in some institutional apartment block, no one greets you or smiles. I guess the hotel was in fact, and as some on commented earlier, made for rich wealthy Arabs who come here for certain "pleasures" and honest , respectable people are just not welcomed. I love intercon and will continue to belive it, i just dont trust the people running Phoenicia. They’re bringing in the dollars but blemishing the beautiful intercon name.
- Official Description (provided by the hotel):
- Overlooking the Mediterranean Sea with its majesty and grandeur, Phoenicia InterContinental stands proudly at the heart of Beirut, a few minutes from the city’s business and banking district, the major shopping areas and the vibrant downtown. ... more less
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- Also Known As:
- Intercontinental Beirut