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Reviewed July 17, 2012

Simply WOW. This hotel is truely a landmark in Beirut and worth every penny you pay for.

After delayed and late flights this young gentleman Imad at the front desk welcomed us and made us feel at home. He really showed us what true Lebanese hospitality is. He kept finding solutions for all our problems throughout our entire stay. So professional and helpful. Thumbs up, Imad!

N.B: The breakfast buffet at Mosaic is the best Ive ever witnessed. Daniel the manager was so welcoming and helpful. Thank you.

From the design, to the interior, to the service, to the staff, this hotel is just simply amazing...

What a memorable experience, I cannot wait to come back!

Thank you!

- Khoren Nalbandian

  • Stayed: June 2012
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Thank Knalbandian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Hotel Manager at Phoenicia Beirut, responded to this reviewResponded July 27, 2012

Dear Mr. Nalbadian,

Thank you so much for your review, it was a pleasure reading such a positive and appreciative post.

We are glad you enjoyed your stay at Phoenicia Hotel and ranked us as one of the best. It is always a delight to read reviews that mention our colleagues by name and thank their efforts.
Please note that your review has been communicated and your ”thank you” was shared with the entire team.

Once again, thank you for choosing the Phoenicia Hotel Beirut and for your recommendation.
We are looking forward to welcoming you back soon, until then, stay connected with us on daily basis through twitter & facebook "PhoeniciaBeirut".

Best regards,
Christian Madsen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

I stayed in this hotel for three nights in the first week of July. I was in Beirut for business and I could not fault this hotel. The staff were very attentive and had a high standard of prefessionalism. I had a standard room which was clean and comfortable. Very much of an international standard. The lobby and lounge were very nice and the bar around the edge of the pool was impressive. The location of the hotel was very central and in a nice area. If I could find any fault it was with the taxi firm the hotel uses for pick up's from the lobby. They were about three times more expensive than any other cab in Beirut! That aside I would recommend this hotel for a business trip.

Room Tip: My colleague upgraded to the next level of room and benefitted from a much larger room and seperate walk-in shower.
  • Stayed: July 2012, traveled on business
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1  Thank Woody1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian M, Hotel Manager at Phoenicia Beirut, responded to this reviewResponded July 20, 2012

Dear Woody1207

Thank you for staying with us during your visit to Lebanon and for taking the time to post this review.
We are delighted to know that you enjoyed your stay and found all the facilities and services to be up to the standards and expectations. Please stay assured that your comments were noted regarding the taxi firm and usually our prices differ because the taxis we use are safer, cleaner with well serviced drivers. Nevertheless, we regularly do market comparisons to ensure our partners are in line with the market but we will surely pass on these comments to them.
One again, thank you for choosing the Phoenicia Hotel Beirut and for your recommendation. We are hoping to welcoming you back soon.

Best Regards,
Christian Madsen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2012

This hotel is now part of Intercontinental brand. I was really surpised by the quality of service, that was better than the average Intercontinental hotels. The staff is really welcoming and nice, and very helpful as well. Rooms are of good size. Breakfast is perfect, with a lot of choice in the buffet.
Definitely a perfect address in Beirut.

  • Stayed: June 2012, traveled on business
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Thank Valeriegen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 10, 2012

Dear Valeriegen,

Thank you for your recent stay at Phoenicia Hotel Beirut, we really appreciate you taking the time to post such a lovely review.

It makes us proud that you described Phoenicia Hotel as an excellent service hotel. Thank you for that!

We are glad that you enjoyed the facilities, service and especially the Breakfast at Mosaic we always aim to maintain and provide the highest level of standards and service.

Going through the history of Phoenicia, we have always been an Intercontinental and it is nice to note that we were the first Intercontinental to open in the Middle East and just last year we celebrated our 50th anniversary.

Thank you again for your honest review and for promoting Phoenicia Hotel and its location, we are looking forward to welcome you back soon among us.

In the mean time stay connected with us through Facebook and twitter (Phoenicia Beirut) for more offers and news to come.

Best Regards,

Christian Madsen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2012

We arrived to the hotel in the afternoon when the room was not ready in a busy operation and Ibrahim kindly asked us to wait until the room is ready. He is very smiley guy, kind, polite while he was assisting us. Thank you for everything! Keep going well! And also rest of the guys in the desk very smiley, very helpfull!
Breakfast:The first day I spent my 20 mins to find an empty table! But the next 2 days finally they decided to escort to the guest at the entrance by asking room number and finding a table.
Elevators:All the time busy and without fresh air and inside was very hot in the lift.
Rooms:No set up Tea/Coffee making! Number of Comp waters changes everyday! Too much bath towels but not enough small towel for your face/hair.
Bathroom:No holder for the shower in the bathtub!
Lastly House Keeping team, please do not remove the key card from the room, of course we know what we do! Otherwise the room is burning burning burning!

  • Stayed: June 2012, traveled with friends
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2  Thank AlTer79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

Dear AlTer79,

Thank you for your recent stay at Phoenicia Hotel Beirut, and for taking the time to post this review.

We always aim to satisfy our guests and it is a great pleasure to get direct feedback which we communicated to our colleagues and in particular Ibrahim.

On the other hand, please note that your points have been taken into consideration and actions are being taken regarding the mishappenings that occurred with you.

Hopefully you will come back again to Phoenicia soon and experience our well known offering of the highest quality of services and facilities.
Thank you once again,

Best Regards,
Christian Madsen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2012

Really good time nice food and top quality hotel !

  • Stayed: August 2011, traveled as a couple
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Thank cobra2351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 10, 2012

Dear Cobra2351,

We are glad to hear that you enjoyed your time during the wedding reception you attended. Hope it was a nice celebration with the newlyweds.

Thank you for posting your feedback and hopefully you will be visiting us back soon.

Best Regards,
Christian Madsen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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