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“beyond expectations”
Review of Le Gray Beirut

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Le Gray Beirut
Ranked #1 of 114 Hotels in Beirut
Reviewed May 25, 2013

While I use Tripadvisor all of the time to read reviews, I never write them. I actually joined today for the sole purpose of writing this review because of an outstanding experience that deserved documentation.

A stay at Le Gray ticks off all of the boxes for a boutique hotel luxury experience... impeccable and friendly service, beautifully designed state-of-the-art contemporary rooms with all of the details that you would expect (the towel warmer, rain shower, flat screen tv, expresso machine, down pillows, cashmere-like slippers, etc), perfect location from views of the Mosque at your seat at breakfast to views of the CHANEL boutique from your balcony.

With savvy well-traveled individuals, however, it is hard for a hotel to go beyond their client's expectations. Luckily, I'm pleased to write that it happened to us. Lisa Jerejian, who is in charge of client relations at Le Gray made our trip simply perfect. In less than 30 seconds, she was able to assess and understand the type of people we are, our taste level and needs and created an itinerary that will never be forgotten.

Lisa is extremely well connected in Beirut and, as such, every restaurant, bar and tour took special care of us as if we were VIP clients. It is the detail that makes an experience special. She stayed in contact with us every day and night of our trip (even when she had a day or night off) to ensure that each and every moment was not just good but great. She is passionate about what she does and takes great pride in her work. She created needs and desires for us that we didn't even know that we had despite the plethora of research we did before the trip.

She turned what could have been just a nice getaway to see a new city and country into a memorable experience where we felt like our cool best friend was with us leading the way at all times.

I looked at the Four Seasons and while it is also a beautiful hotel, I wouldn't think twice before telling you to plan your stay at Le Gray. It is 'a must'. The ultimate in luxury in every sense.

  • Stayed: May 2013, traveled with friends
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Thank SSNYCPARIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this reviewResponded May 28, 2013

Dear SSNYCPARIS,

Thank you for staying with us recently and for writing this wonderful review of Le Gray on trip advisor.
I am so thrilled to see you have enjoyed your stay with us and that the team have exceeded your expectations in every possible aspect! There is no better reward for our hard work than knowing we have succeeded in satisfying your needs. You have boosted Lisa’s morale for many months to come!

I hope to have the pleasure of meeting you in person during your next visit to Le Gray,

Best regards,

Rana K. El-Khoury
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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497 - 503 of 676 reviews

Reviewed May 7, 2013

Excellent hotel, with great service. Definitely recommend, for both leisure and business. The rooftop pool is great. Great location for exploring central Beirut. Facilities are outstanding, including the transfer to / from airport.

  • Stayed: June 2012, traveled on business
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Thank WolverhamptonBessie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this reviewResponded May 18, 2013

Dear WolverhamptonBessie,

Thank you for sharing your very nice comments and recommending Le Gray on trip advisor. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering.

We look forward to welcome you back to Le Gray,

With kind regards,

Rana K. El-Khoury
General Manager

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Reviewed May 7, 2013

What a fantastic hotel. Lisa, the concierge, was the most attentive and hard working host we've ever had. She saw we had a short stay and planned out our stay getting us into great restaurants and bars and clubs outlining when to go where. No need to get a guidebook! The room was amazing and comfortable. The rooftop pool was spectacular. I can't wait to go back.

  • Stayed: April 2013, traveled as a couple
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Thank TommyMcCall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this reviewResponded May 18, 2013

Dear TommyMcCall,

Thank you for staying with us recently and for posting your encouraging comments on trip advisor.
Lisa and the team are delighted to know you were pleased with their recommendations!

I hope to have the pleasure to welcome you to our Rooftop pool this summer!

Kind regards,

Rana K. El-Khoury
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

Beirut is not complete without a visit to Le Gray (Hotel) and the Cigar club / rooftop bar on the top floor. Highly recommended to take a drink before dinner and watching the sun go down. Havn't tried the restaurant which is more of a romantic dinner selection for two. The view overlooking Beirut is absolutely magnificent.

  • Stayed: May 2013, traveled with friends
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Thank michael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this reviewResponded May 18, 2013

Dear Michael c,

I would like to thank you for taking the time to write your wonderful review on trip advisor following your stay with us in May.
I am thrilled to know you have enjoyed Beirut and its fantastic views from Le Gray!

I look forward to welcoming you back very soon,

Kind regards,

Rana K. El-Khoury
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

From my booking of the room to the landing in Beirut, the service was top excellent. I.E when i was booking my room by email i receive instantly half an hour after my confirmation and the typre of room i requested. Moreover, on landing at the airport in Beirut, i received by SMS the name, the mobile and the spot where the driver of the airport pick was supposed to meet me. I am a business man and i travel the whole world and for me this is top to enjoy such excellent service prior to reaching the hotel. Furthermore the check-in and room escorting were so fast with less than 10 minutes. In conclusion all the facilities and the services are available up to standard. Plus a special,Thank you Michel, Ali and Tarek at the Front Desk.

  • Stayed: April 2013, traveled on business
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Thank Khalil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this reviewResponded May 7, 2013

Dear Khalil M,

Thank you for choosing Le Gray for your recent business trip to Beirut.
The team and I are all ecstatic to read all the wonderful praises you have posted on trip advisor about Le Gray and especially about the service you have received during your stay. Our goal is to exceed our guests' expectations at every opportunity, and it is always very rewarding to know we have succeeded!

We look forward to welcome you again very soon to Le Gray,

Best regards,

Rana K. El Khoury
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

This is the place to stay when visiting Beirut! In the most amazing location and all staff provide the highest levels of service. Lisa and the concierge team helped us out with everything from hiring a car to booking us onto the guest list for the best clubs. The executive suite we stayed in was fabulous and it was nice to have a balcony looking out over the city. We loved the pool on the rooftop! Planning a trip back in the summer and we will stay here again for sure!

  • Stayed: March 2013, traveled with friends
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Thank hughannak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this reviewResponded May 3, 2013

Dear Hughannak,

I am delighted that le Gray has been your chosen hotel for your recent stay in Beirut. Thank you for taking the time to share your comments on trip advisor. It is very rewarding for our management staff and the whole team, especially Lisa whom you have mentioned in your review, to receive such praises on the exceptional service they always intend to offer.

We surely look forward to welcome you back during the summer to enjoy our rooftop infinity pool!

With best regards,

Rana K. El-Khoury,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013 via mobile

Nice boutique hotel with big rooms well equiped and well designed
The bathroom is huge and very relaxing to be used
The room have a very nice coofee machine which i enjoyed using it
The reception in the check in time were strange where they tried to help and all of the sudden 6 of them where trying to solve a very simple matter
But overall they were fine

  • Stayed: April 2013
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Thank Azizjmf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rana E, General Manager at Le Gray Beirut, responded to this reviewResponded May 3, 2013

Dear Azizjmf1,

Many thanks for staying with us recently and for taking the time to leave your comments of Le Gray on trip advisor.
As one of the Leading Hotels of the World, we strive to meet our guests’ expectations every day; I am glad that you have enjoyed our facilities and I look forward to welcome you back to Le Gray real soon,

Kind regards,

Rana K. El-Khoury
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Gray Beirut

Address: | Martyrs' Square, Central Beirut District, Beirut 1103, Lebanon
Location: Lebanon > Beirut
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Beirut
#1 Spa Hotel in Beirut
#4 Romantic Hotel in Beirut
#14 Business Hotel in Beirut
Price Range: $313 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Gray Beirut 5*
Number of rooms: 103
Official Description (provided by the hotel):
Le Gray, one of the finest 5-star hotels in Beirut, has 103 contemporary rooms & suites. Many of them can be interconnected for those travelling together. The architecture by Australian Kevin Dash ensures all rooms and suites are soaked in Mediterranean sun, while the central floor-to-ceiling, glass-topped atrium means the building is filled with light from the inside out. The contemporary, clutter-free interior design is by Mary Fox Linton in close collaboration with creator, Gordon Campbell Gray. The palette includes pastel shades of blue, sage green or lilac, with dark grey tile and mosaic bathrooms. 2 restaurants, 2 bars, 3 lounges complete the facilities. Indigo on the Roof for elegant, yet snob-free dining and Gordon’s Café for chic casual all-day dining. Bar Three-Sixty and Cherry on the Rooftop join Beirut’s nightlife scene opening alternately October to April and May to September. The Cigar Lounge offers the best Cuban cigar selection and exquisite cognacs and Armagnac. ... more   less 
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Also Known As:
Le Gray Beirut Hotel Beirut

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