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“Hidden Retreat” 5 of 5 bubbles
Review of Hilton Kuwait Resort

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Hilton Kuwait Resort
Ranked #10 of 69 Hotels in Kuwait City
Certificate of Excellence
Dhahran, Saudi Arabia
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Hidden Retreat”
5 of 5 bubbles Reviewed March 12, 2014

The drive from the airport could have been the difficult part, but I was relaxed as the Hilton driver was a very mature person. We enjoyed chatting about Sri Lanka (his country) and about my travels. That helped us forget about all the crazy drivers.

The hotel itself is very open and relaxing. It is a bit long which take its toll to go from one end to the other. My room (227) was at the end of the right side and the breakfast area was at the end of the left side. It was quite a walk given my bad knees. However, the views are very beautiful which lightens the load.

The breakfast was well stocked with plenty of variety to cater for all tastes; Arab, Eastern or Western. The service was great, too. Making it all so perfect was the view.

I was participating in a conference and the hotel staff were every where answering to every request in a very friendly and timely manner.

I was sorry having to check out after only one-night stay and I thought I must come back take advantage of the amenities offered including a beautiful spa that I only got to look at rather than enjoy. Till next time.

Room Tip: Ask for and use the hotel transport service (free). It is a three-floor hotel ask for a sea view ro...
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arapino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, March 15, 2014
Dear Arapino,

We would like to thank you for sharing your experience with us in relation to your stay at our resort.

It is truly inspiring to know you enjoyed some of the hotel areas in spite of the short stay. We are also glad you were satisfied with the variety of breakfast items and the hospitality of our concierge team.

We have noted your view regarding room location and we will definitely communicate this to our Front Desk Manager for your future stays.

Arapino, your views are highly appreciated and we are looking forward to welcoming you back at Hilton Kuwait Resort.

Best regards,

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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597 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
The Hague, The Netherlands
Level Contributor
1,357 reviews
242 hotel reviews
common_n_hotel_reviews_1bd8 651 helpful votes
4 of 5 bubbles Reviewed March 8, 2014

We had a short stay in the Hilton for a one day business meeting. Good shuttle service from the airport. Regrettably the meet-and-greet service at the gate we had also booked did not show up due to our flight arriving 30 minutes early, but that did not hamper us a lot, we found our own way. The Hilton compensated us with a free meal in their quite excellent buffet restaurant which was a nice gesture.

The studio room we stayed in was also nice and spacious and suitable for medium length stays with your own kitchen. The fridge was loud, I pulled out the plug during the night. The pool and beach also very nice, some nice shops and a couple of cakes and coffee places in the hotel itself. Security appears to be taken seriously.

No alcoholic drinks served, as nowhere in Kuwait.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hermes_NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, March 11, 2014
Dear Hermes_NL,

Thank you for sharing your views with us in relation to your stay at Hilton Kuwait Resort.

We are delighted to know you were satisfied with the airport service, room feature, beach & swimming pool area as well as the restaurant buffet. Your comments will be shared with our teams to let them know of your satisfaction.

Please also accept our sincerest apology for the noise disturbance you might have experienced.

Hermes_NL, your views are highly appreciated as it help us further improve our services, where necessary. Thank you once again and we are looking forward to welcoming you back at our property in the future.

Best regards,

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
5 of 5 bubbles Reviewed March 6, 2014

We stayed at The Hilton Kuwait Resort in January 2014 while presenting a seminar in one of the resort's meeting rooms.
Our hotel room in the main part of the hotel was very comfortable with excellent views out to sea.
The seminar room was always kept clean and tidy by hotel staff who also presided over all our catered breaks making sure that there was always plenty of everything.
Hot tea & coffee were also available all day long during the seminar which was a real plus point for many of us at the seminar.
The business centre at Hilton Kuwait Resort has several PC's available for the guests to use and is well staffed by helpful people who also have use of printer, photocopier and fax machine, all of which are very handy for us as business travelers.
Meals were easily handled by the vast selection of different foods to suit all diets and requirements at the international buffet.
There is also an extensive beach front area, swimming pools, and other facilties which our brief work-a -day stay did not allow us time to investigate.

On a more personal note, we found the staff at Hilton Kuwait Resort to be very proffessional and efficient, but also very personable.
We had the misfortune of being separated from our baggage en-route to Kuwait from the USA. Our bags eventually arrived 3 days after us. Meanwhile the staff at Hilton Kuwait Resort made every effort to locate the bags for us and as soon as the bags did arrive at Kuwait City airport the resort staff went to the airport and collected them for us. This was a really big help to us as we were very much occupied with the presentation of our seminar and would not have been able to keep up to date with the process of reclaiming our baggage in nearly such an efficient fashion if left to our own devices. In particular we have to thank Ms Samatha Germain of Hilton Honors for her help tracking & organizing the return of our lost bags.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank E L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, March 9, 2014
Dear E L,

We would like to thank you for sharing your experience with us in relation to your recent seminar at Hilton Kuwait Resort.

We have taken note of your positive comments about room features, meeting rooms, business centre, buffet at the restaurant as well as the assistance our team has provided throughout your stay.

It is truly inspiring to know you were satisfied with the assistance of our team to locate your missing bags. We assure you we will share your comments with them and let them know that you recognized their service. You have also mentioned Samantha, our Guest Relations Officer who helped in retrieving your lost luggages.

E L, thank you for your kind remarks and we are looking forward to welcoming you again at our property in the future.

Best regards,

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

Hilton Kuwait Beach resort and Spa is good from the minute you enter! The reception staff welcome you, and explain the hotel facilities very clearly!! Although the hotel is well out of town, I use it for my busniess visits. There are many areas in the hotel where you can meet and chat with clients. The facilities are excellent, and rooms of very high quality. The breakfast is excellent, offering a good start to the day. No pork bacon or sausage, which is my favourite, but they make up for this, with a great selection of breakfast food!! If you can afford to be out of town...this is the plcae!!

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank billwightman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, March 4, 2014
Dear billwightman,

Thank you for sharing your experience with us relevant to your recent stay at Hilton Kuwait Resort.

We are delighted to learn you were satisfied with the hotel facilities and services provided by our team from various departments.

Rest assured that we will continue with our commitment to all guests and that is 100% guest satisfaction throughout the stay.

Billwightman, your views are highly appreciated; thank you once again and we are looking forward
to welcoming you back at our property in the future.

Regards

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 1, 2014

My credit card was deducted twice for a one night stay. I provided a bank statement to the manager but she's blowing me off. I stayed at the Hilton Beach Resort in Kuwait City and the staff acts like they were doing me a favor by providing a room. However, I paid twice for the room and now I'm fighting to retrieve my second payment back.

  • Stayed February 2014, traveled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Jeffrey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, March 4, 2014
Dear Jeffery C,

It was a pleasure having you with us at Hilton Kuwait Resort and thank you for bringing your concern to our immediate attention.

Guest satisfaction is our top priority and we sincerely apologize for the inconvenience you might have experienced related to the billing.

This has been communicated directly to all concerned departments and corrective actions were taken to resolve the matter, where applicable.

Jeffery C, thank you once again for your valuable feedback and we hope we can soon welcome you back at Hilton Kuwait Resort.

Best regards,

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chantilly, Virginia
1 review
5 of 5 bubbles Reviewed February 23, 2014

I loved every minute of my stay, the people who work there are great. Their kindness and professionally is unmatched. I would stay there again and again. The rooms are very nice and the view is beautiful. You can not go wrong by staying here.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tgmgone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, March 1, 2014
Dear tgmgone,

It was a pleasure having you with us at Hilton Kuwait Resort.

Your positive comments about the level of service & professionalism that our team has demonstrated during your stay at our resort were truly inspiring.

We are also happy to learn that you enjoyed your stay with us & you would come and visit us again in the future.

tgmgone, rest assured we will continue to provide you and all our guests the best service you truly deserve. Thank you once again for your kind remarks and we are looking forward to welcoming you back at Hilton Kuwait Resort.

Regards,

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed February 18, 2014

My husband and I stayed in HIlton Kuwait to celebrate our anniversary but it turned out to be our second honeymoon. They have given us an upgrade to sea view room. On top of it, we were surprised of the romantic petal set up they did in our bedroom. In the afternoon, we enjoyed our time in the Spa. Its a must to try their aquamedic pool and Turkish bath. Twas relaxing!!! We had a great time as well in the Palm Court with some friends having Shisha.

Thank you Hilton Kuwait for making my husband's birthday a memorable one.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sunkissed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, February 23, 2014
Dear Timai,

Thank you for sharing and posting your views on Trip Advisor related to your stay at Hilton Kuwait Resort.

It is truly rewarding to know that you were satisfied with the arrangements made by our team to make your anniversary celebration special.

Your positive remarks about the spa facility, rooms and restaurants served as an inspiration to us to continuously provide you and our guests with the best services.

Timai, your views are highly appreciated. Thank you once again and we are looking forward to welcoming you back at our property.

Best regards,

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Kuwait Resort

Property: Hilton Kuwait Resort
Address: P.O. Box 7887 Fahaheel | Mangaf, Kuwait City 64009, Kuwait
Phone Number:
Location: Kuwait > Kuwait City
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Kuwait City
#4 On the Beach Hotel in Kuwait City
#4 Family Hotel in Kuwait City
#7 Spa Hotel in Kuwait City
#10 Luxury Hotel in Kuwait City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Kuwait Resort 5*
Number of rooms: 350
Official Description (provided by the hotel):
The Hilton Kuwait Resort boasts 1.6 kilometers of sun-kissed, white sandy beaches and 250,000 square meters of gorgeous landscaped grounds. Whether staying for business or leisure, the Hilton Lifestyle Health Club and world class Spa provide the opportunity to unwind. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Hotels.com, Expedia, Travelocity, Priceline and Agoda so you can book your Hilton Kuwait Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Kuwait Hotel Kuwait City
Hilton Safat
Kuwait City Hilton
Hilton Kuwait Resort Kuwait City

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