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“Best place in Kuwait!”

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Hilton Kuwait Resort
Ranked #10 of 69 Hotels in Kuwait City
Certificate of Excellence
Hai Phong, Vietnam
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Best place in Kuwait!”
5 of 5 bubbles Reviewed May 7, 2013

The Hilton Resort in Mangaf (about 30 km outside Kuwait City) on Gulf Road is really a fabulous place. It has the best private beach in Kuwait, clean and excellent swimming conditions. I you don't like the sea, there is a warm swimming pool where you can relax on a deck chair. You have a choice of 4 different restaurants in the resort with the open air Sisha pipe restaurant, Starbucks and Pizza Express both very popular amongst the locals. You can also order food and drinks while relaxing on the beach or at the pool.There is also a well equipped gym and upmarket spa inside the hotel and the normal hotel boutique and perfume shops. A great place for photos and a wonderful view over the Persian Gulf, in my 2 years in Kuwait it was really my favorite place to go and relax.

Room Tip: Make sure you get a room with a view over the Persian Gulf!
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heinchina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuwait, Manager at Hilton Kuwait Resort, responded to this review, May 9, 2013
Dear Heinchina,

Thank you for sharing your experience with us in relation to your previous stay at our resort.

It is our pleasure to receive positive comments from our valued guest like you and to learn you were completely satisfied with all areas of the hotel.
We will definitely share your feedback with our team from various departments and enable us to continuously deliver our promise – 100% guest satisfaction.

Heinchina, thank you once again and we look forward to welcoming you back at Hilton Kuwait Resort.

Best regards,

Paolo Marro
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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608 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Washington, United States
1 review
3 of 5 bubbles Reviewed May 7, 2013

When checking out, the lobby/business center was full of young men (~40 to 50). I had to physically push my way through with my luggage to even get to the counter to check out. While checking out, this group erupted into violence and more young men came flooding into the lobby/business center to join in. In response, hotel staff called security. One security staff responded in about one minute after the crowd dispersed. Security made no contact to law enforcement, removed no one from the hotel property. When recognizing some of the faces from the group milling about in the lobby 5 min later, I asked the reception desk, the concierge, and the shuttle driver if this was normal and what they do to prevent it. All three shrugged their shoulders and told me that it's Friday. While the Resort property has massive gates, and inspects all the vehicles that come on the property, why are such large crowds of unaccompanied minors allowed to gather in the lobby/business center? Why are large violent crowds common place? and why doesn't Hilton remove offenders from the property? I understand that the resort's restaurants/services are available to the public but this is too much, I simply didn't feel safe. Also, why do you not need a hotel key to obtain access to the areas of the hotel that are for guests only (i.e. guest room floors & the detached building with studios)? I may not have a choice of where I need to stay when conducting business but I had considered bringing my family on the next visit. This experience has ensured that I will not bring my family to this "resort." What is Hilton going to do to rectify the situation?

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuwait, Manager at Hilton Kuwait Resort, responded to this review, May 17, 2013
Dear Kevin M,

We would like to thank you for sharing your experience with us and for bringing your concerns to our immediate attention.

Your comment about the security at the resort was noted and please accept our sincerest apology if you had the impression towards our hotel being unsafe.

We do understand your apprehension however we would like to assure you and your family’s health, safety & security are our top priority.

We have also taken your feedback into consideration and would highly appreciate if you could provide us with your contact details and suitable date & time to contact you in order to clarify and discuss the matter. You can directly contact me at email: Paolo.Marro@hilton.com.

Kevin M, please note we are committed to all our guests in ensuring their stay is comfortable and hassle-free. Thus we hope you will give us the opportunity to demonstrate the typical Hilton service and hospitality in any of your future visit to Kuwait.

Best regards,

Paolo Marro
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 6, 2013

Hilton Kuwait Resort is like Fine Wine; gets better with age...

A world class service, the staff anticipate the needs of the guests before they actually have the need.

The staff do their utmost to live up to the guest’s expectations and make sure that they have a wonderful stay in Kuwait and will recommend the destination to other business relations, family and friends too.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HassanAmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuwait, Manager at Hilton Kuwait Resort, responded to this review, May 7, 2013
Dear Mr. HassanAmr,

We are thankful for your warm comments and for letting us know you had a wonderful experience at our resort.

It is rewarding to know you were satisfied with the level of service and hospitality demonstrated by our team from various departments. We will definitely share your feedback with them to let them know you recognized their service.

Mr. HassanAmr, thank you once again for your valuable feedback and rest assured we will continuously provide you and all our guests with the best service you truly deserve. We are also looking forward to welcoming you back at Hilton Kuwait Resort.

Best regards,

Paolo Marro
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed May 4, 2013

What a disappointment. There is no service at all. The staff is not only unfriendly but basically ignores you. And the rooms... looks like you went to prison! This should not be called a Hilton hotel.
I will now write some specific situations that happened. Not even all.
First when we arrived, we had to wait long to do check-in. Finally, when our turn came, we were received by someone who didnt even look at us, didnt say even "hi". She was clearly doing us a favour doing the check-in.
When we arrived at our chalet, the first impression was that we had entered to a 2 star hotel room. Poor, ugly, no light, with humidity stains in curtains. Unbelievable. The worst: no towels. After calling several times we were told that, chalets didnt get towels. We went straight to the reception complaining again, where they even laugh saying they only had beach towels. After seeing us really mad, the supervisor came and 30 min later we had towels.
At the beach, again, no service at all. Nobody is there to help, no life guard, nothing.
When we arrived at the room, no cleaning. We were so mad we didnt even bother to call.
Then we found the room too hot... no air conditionning. It was broken. We called, nobody ever came.
They dont care about you at all.
Even at check out. It looks like a policeman is giving you a ticket. It is that face that they have at reception.
Really, this is hardly a Hilton resort. Bad managed, no service, no education. It stains the Hilton name.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margarida74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuwait, Manager at Hilton Kuwait Resort, responded to this review, May 7, 2013
Dear Margarida74,

We would like to thank you for sharing your experience with us related to your stay at our resort.

Your comments about room features and the level of hospitality provided by our team throughout
your stay have been noted. We sincerely apologize if you perceived those areas were below your expectations. Rest assured that we will take all possible steps to identify eventual issues and will do the necessary action for improvement.

Margarida74, once again, please accept our most sincere apology and we hope that in spite of the inconvenience you encountered, you will give us the opportunity to demonstrate the true Hilton service at any of your future stays.

Best regards,

Paolo Marro
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed May 4, 2013

This is a fantastic hotel in a good location with a true 5 star service. It is so much better than the Crowne Plaza that it is sad. Stayed at both recently and the Hilton is a million miles better.

Good food, clean, no smells, attentive staff, and good management.

Welcomed me as a Gold Hilton Member and received nice amenities.

Recommended for business and leisure.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tonyb_174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuwait, Manager at Hilton Kuwait Resort, responded to this review, May 6, 2013
Dear tonyb_174,

Thank you for your positive remarks in relation to your recent stay at our resort.

We are glad you had an enjoyable stay and you were satisfied with the level of hospitality of our team, foods and room feature. These truly motivated us to effortlessly give our dedication and commitment in making our guests happy and satisfied at all times.

tonyb_174, thank you once again and our team is looking forward to welcoming you back for future stays in Kuwait.

Best regards,

Paolo Marro
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 28, 2013

Excellent facilities, excellent food, excellent personnel. The coffee in the songbird cafe, restaurant evening buffet and gym staff were particularly notable, but overall very impressive. Only downside was that my room was soulless and bordering on cold (I had a queen suite(?) facing to the front of the hotel over some buildings) but it was clean and comfortable, and very spacious.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Marianne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuwait, Manager at Hilton Kuwait Resort, responded to this review, April 30, 2013
Dear Ms Marianne E,

We are grateful for sharing with us your experience during your stay at our resort.

It gladdens us to learn you were satisfied with the hotel facilities, food at the restaurant and hospitality of our staffs and we ensure you we will share your positive remarks with our team.

Your comment about room features was also noted.

Ms. Marianne E, thank you for your valuable feedback and we are looking forward to welcome you back at Hilton Kuwait Resort in the future.

Best regards,

Paolo Marro
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 26, 2013

I have stayed at the Kuwait Hilton on 3 occassions; being a woman travelling alone, I feel safe and contect within these grounds. The staff and reception is so welcoming - definitely what is required after a busy day. I would definitely recommend staying here.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonKuwait, Manager at Hilton Kuwait Resort, responded to this review, April 30, 2013
Dear Ms. Linda W,

We would like to thank you for sharing your experience us in relation to your visit at our property.

It is rewarding to know you enjoyed your stay and were satisfied with the level of security as well as the hospitality of our staffs. We assure you your motivating comments were shared and appreciated by the team. We will continue to provide you and all our guests with the best service throughout your stay in the future.

Ms. Linda W, once again thank you for your positive remarks and we look forward to welcoming you back at Hilton Kuwait Resort.

Best regards,

Paolo Marro
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Kuwait Resort

Property: Hilton Kuwait Resort
Address: P.O. Box 7887 Fahaheel | Mangaf, Kuwait City 64009, Kuwait
Phone Number:
Location: Kuwait > Kuwait City
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Kuwait City
#4 Family Hotel in Kuwait City
#4 On the Beach Hotel in Kuwait City
#7 Spa Hotel in Kuwait City
#10 Luxury Hotel in Kuwait City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Kuwait Resort 5*
Number of rooms: 350
Official Description (provided by the hotel):
The Hilton Kuwait Resort boasts 1.6 kilometers of sun-kissed, white sandy beaches and 250,000 square meters of gorgeous landscaped grounds. Whether staying for business or leisure, the Hilton Lifestyle Health Club and world class Spa provide the opportunity to unwind. ... more   less 
Reservation Options:
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Also Known As:
Hilton Kuwait Hotel Kuwait City
Hilton Safat
Kuwait City Hilton
Hilton Kuwait Resort Kuwait City

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