i stayed in teh hotel in May. it was a awesome hotel, with great hospitality, great rooms, free internet, smoking rooms, awesome food. definetely a great hotel to stay in KuwaitMore
- Free Wifi
- Free Parking
i stayed in teh hotel in May. it was a awesome hotel, with great hospitality, great rooms, free internet, smoking rooms, awesome food. definetely a great hotel to stay in KuwaitMoreShow less
Dear Reviewer,Thank you for your positive feedback about your stay with us at Swiss-Belhotel Plaza Kuwait. We are trying our best to make our guests feel comfortable and find a "Home away from Home" .
Looking forward to welcome you in the near future.
my first trip to Kuwait. hotel prices are artificially high, hotels are not in good shape. paid approx. USD 150 for a 3 star hotel (the 4 stars they claim are only on paper). room equipment is old and in bad shape, carpets and basic interior of rooms is not properly cleaned. bathroom is tiny, again not properly cleaned. breakfast is ok, but for USD 150 very poor. high speed internet is included, but not high speed. will not come back.
Dear Trip Advisor Member,
We appreciate very much your comments.
Our rate is in line with Kuwaiti market.
We hope you will come back soon and your satisfaction will be
our top priority.
I was truly disappointed with this hotel. The decoration was terrible, basically Ikea furniture designed with absolutely no taste. The paintings, I think I could not have chosen to be worse even if I tried. The breakfast was extremely substandard, I think the a Comfort Inn in the US had better breakfast. I went on business and had no wi-fi access, no internet in rooms either, which I knew of. The hand basin was blocked and flooded, the shower gave only a trickle of water, on the second day had to have a cold shower, and this is supposed to be a 4 star hotel!!!!
I complained and fortunately got one night free of the 2 we stayed. We went to the Le Meridien Tower, which was much more decent, and more recommendable.
We have read your valid comments & respect your opinion of our choice of decor . We sincerely regret any inconveinience caused due to the lack of water supply & disturbance in our Wi-Fi connections.
We have engaged a new supplier for the latter. We would like to welcome you again & assure you of our best services & all the changes we have made
Old hotel. Old elevators. Water dropping from the roof. Tiny Bathroom
Thank you for your comments & review, we found them useful to assist us in making the much needed changes that are now almost complete. We would like to assure you that we have done some renovation during 2009 . We apologize for your inconvenience & look forward to welcome you on your next Kuwait trip.
Both my friend and I found our two rooms very nice, updated, clean and had a computer. We were both very satisfied and the hotel went out of their way to help us in any way they could. The attached restaurant was very good, also. I would recommend to anyone.
Thank you for your positive feedback regarding your stay at Swiss-Belhotel Plaza Kuwait..
Your recommendation to your fellow travellers is much appreciated by all our team here.
We look forward to welcome you in the near future.
Room was clean but quite compact, in reasonable condition, but a bit worn. It took a major intervention by the hotel's IT expert to get the (wired) internet functioning, after finally convincing the reception that all the settings on my computer were fine. It turned out the entire floor was unplugged at the hotel's server. At one point, elevator from street level got stuck.
Service was courteous but lackadaisical. I needed some laundry done in time for leaving the following morning. It was promised for that evening. I had to be out until late at night on business - I even had someone call the hotel in the evening and was assured that everything was in order. Of course, when I got back to the hotel at 3 AM (Ramadan business hours unfortunately), there was nothing delivered to the room. I had to wait for about a half hour in the lobby while someone woke up the person who had the key for the laundry and found my stuff.
The hotel is next to an older mall, and you can see the sea in between several buildings. It's about a 15 minute drive from Kuwait Towers.
Thank you for your comments & review, we found them useful to assist us in making some needed changes that are now complete. We would like to assure you that your valuable comments & feedback were of great help . We apologize for your inconvenience & look forward to welcome you on your next Kuwait trip.