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“Good location”

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Le Royal Tower Hotel
Ranked #19 of 72 Hotels in Kuwait City
Reviewed January 20, 2012

Hotel with nice location, room are small, but nice decoration. Free airport pick up.

  • Stayed: January 2012
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Thank Abuhnida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 - 137 of 168 reviews

Reviewed December 11, 2011

We booked online through the AGODA website to stay here and were treated very poorly when we arrived. The booking we made was for one person and because of this I was told i was not allowed to stay, orthe other option was that we would have to pay for an extra room. (Not cheap either). Even if this was a mistake by one of us when booking the room, (bookings are per room and not per person) "either you buy a new room or you can't stay". We obviously argued that this was very ridiculous and that surely there was another option. Edmond who was on the customer servcie desk at the time, continued to argue with us, and not check us in. He spoke to reservations over the phone and told us the same thing. I asked to see the Duty Manager, who was not available to see us. We asked if we could speak to reservations, who then told us we could pay for an extra person 11.5KD per night, and that she had relayed that message to Edmond the first time, who insisted we pay for an extra room for two nights.
We also waited up to an hour for the hotel taxi to collect us. We wanted to get a taxi but the customer service agent insisted we wait for their taxi, and again when we left had to wait again for 10minutes or so for the hotel taxi and we are paying a lot more money here for this service if we were to just get a regular taxi.
Other than that initial customer service experience, the showers were only lukewarm, but the breakfast was ok and the waiters at the hotel were very nice and efficient.

  • Stayed: December 2011, traveled as a couple
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1  Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2011

located in downtown, smal but clean room, excellent and friendly staff. the matress was too soft for my liking and the shower was refreshing (water lukewark, not too hot :) ) the restaurant offered good breakfast, and the waiters and cooks were really doing their best.

  • Stayed: September 2011, traveled on business
    • Location
1  Thank pekili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2011

Clean, nice rooms, good breakfast, and there is a KFC next to it :)

The gym room is not good though, they need to make it bigger and fix their machines

  • Stayed: June 2011, traveled on business
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Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2011

Booked a room here with my husband while we were in town visiting friends. Had room 702, which is really great. Big in size with sea views. Funky decor. Wonderful bed and bathroom. Super clean. Staff was excellent as was the breakfast. Highly recommend.

  • Stayed: February 2011, traveled as a couple
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Thank GlobetrotterDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2010

Not a lot good to mention. First of all there was a fire alarm one night /early morning however no emplyoees to guide the guests - and no signs on the stairway beoynd 1st floor to show the exit. So the guest were running up and down the stairs, but doors were locked and exit very difficult to find. Finally we had to re-enter the building on 1st floor go through Restaurent and down stairs to the lobby - finally to get outside the building. Guests were standing outside hotel not knowing what was going on - and staff did not inform/assist/guide at any point until we went inside again and asked them to go out and inform guests. Luckily it turned out there was no fire. No manager present - nor the next day. Apart from this unpleasant incident the staff was not very service minded, problems with WIFI/Internet, problems connecting calls, some staff seemed very lazy - not cleaning lobby tables even though we had been there for several hours working, also some staff were more busy making private calls on mobile standing in the reception right in front of us - and when we asked for assistance, and they forgot all about us. Good: Rooms clean, Bed okay, Restaurent staff were polite and very service minded.

Stayed: December 2010, traveled on business
1  Thank Tinkof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2010

I stayed at Le Meridien for 4 nights while on a business trip. It is in a busy commemrcial area by a bus stop and a Kentucky Fried Chicken drive-through--the driver had some difficulty finding the entrance. The outside of the hotel does not reflect how nice it is inside. There is a small comfortable lobby with wifi and a pretty cascading fountain with multiple glass bowls. The elevators are glass so that you have a wonderful view of the city as you go up to your room. I had a corner room on the 10th floor that had views of the water (and buildings in between). The room was large with a king sized bed and lighted decorative headboard, a divan, small desk and chair, plasma TV, small refrigerator, and safe. The bathroom is also large with a multi-head shower. There is a cable for a computer hook-up (no wifi in rooms). The hotel also provided an electric tea kettle with coffee and tea and bottled water daily.

The hotel restaurant is on the second floor in an open seating area. Breakfast was a buffett with many juices, fruits, cereals, breads and rolls, and hot egg and meat dishes; you can also order eggs from the chef. Both the lunch and dinner menus offered an array of vegetarian, fish, chicken, and meat selections with a number of side dishes. I did not try the small gym or pool.

Within walking distance of the hotel is a range of shopping, from small inexpensive shops to a big center with very high-end brands and access from the Marriott.

Pro: Overall, it was a very enjoyable stay. The hotel was very nicely decorated and always spotless. Service was generally excellent, from the front desk staff to the wait staff in the restaurant. Given the busy area where it was located, the hotel was also very quiet. The food was good and plentiful at each meal.

Con: The lighting was not sufficient for working at the desk or even reading in bed. The hot water in the shower was uneven; one evening there was none. The large, glassed-in shower is the awkward kind where the door and faucet are at opposite ends, so you have to enter the shower to turn it on and you get hit with cold water. I also did not get a requested wake-up call my last morning.

I would stay there again and would recommend it for business and family travelers.

  • Stayed: May 2010, traveled on business
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Thank PalmSpringsVisitors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Royal Tower Hotel

Address: Fahed Al-Salem Street, Kuwait City 15451, Kuwait
Location: Kuwait > Kuwait City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Kuwait City
#17 Luxury Hotel in Kuwait City
Price Range: $133 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Royal Tower Hotel 4*
Number of rooms: 70
Official Description (provided by the hotel):
Located on the business district of Kuwait is Le Meridien Tower designed and inspired by elegance, art, technology. Le Meridien Tower offers 70 guest rooms and suites fully equipped with modern furniture, with a top service ideal place to relax after your business meetings and long trip. ... more   less 
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Also Known As:
Le Meridien Dasman
Dasman Le Meridien
Le Meridien Kuwait
Le Royal Tower Hotel Kuwait/Kuwait City

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