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“A good hotel with an excellent staff”

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Holiday Inn Kuwait Al Thuraya City
Ranked #10 of 69 Hotels in Kuwait City
Certificate of Excellence
1 review
“A good hotel with an excellent staff”
Reviewed May 31, 2013

I spent 14 years in hospitality management so I appreciate excellent service. The first people to greet you is the front desk as you make your way in the hotel. Its staff like Sara and with such a welcoming smile that leaves a lasting impression to me, very professional and efficient is the sole criteria I can appreciate after a long day. Staff is who in the end makes the difference in repeat customers and I am proof of
that. Thanks to hard workers like Sara, Mr Khan and many others Crowne Plaza Kuwait is amongst the best kept and superior standards in the industry.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edteek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this review, June 16, 2013
Dear edteek,

Thank you for sharing your honest feedback here on Tripadvisor.

I am so glad to know that you appreciated our service that you received from us during your stay. Your inspiring comments towards my colleagues will be shared especially to Sara and Mr. Khan.

Once again edteek, thank you for feedback and looking forward to welcoming you back again at Crowne Plaza Hotel - Kuwait.

Respectfully yours,

Alberto Saadeh
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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523 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Mumbai, Maharashtra, India
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 30, 2013

I have yet to visit a hotel which is so efficient in all its services and facility . All departments are so well connected and organised that it makes it very difficult to point out anything from front desk where Hershe ,hope , Sara ,michelle , all the front desk staff r willing to help you out , on the other hand the room service or house keeping like mahipal are there to help you even more.
The health club is wonderful and well equipped . One thing though the swimming pool needs more through or vigilant care to match such high standards. It's not a complaint all about the pool is good ,water is ok but it's just because rest of the things r much better.

Room Tip: Well chose when u get there u may want a few of the rooms that r looking inside on the lobby that...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sidhanshu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this review, June 16, 2013
Dear Sidhanshu C,

Warm Greetings from Crowne Plaza Kuwait!

Thank you for sharing your feedback during recent stay with us here on Tripadvisor.

I am so happy to know that you appreciated our services and facilities that we have it available for you. Your praises and comments towards my colleagues will be shared especially to Hershe, Hope, Sara and Michelle as well as to Mahipal from the Room Service.
I have noted that you liked our health club. With regards to your comments concerning the swimming pool has been noted.

Once again, Mr. Sidhanshu C thank you and looking forward to serve you again soon.

Respectfully Yours,

Alberto Saadeh
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
2 reviews
Reviewed May 27, 2013

I used the gym EVERY DAY!!! I was impressed with the details... the little things that made the difference.. and the staff were really nice! (especially the front desk people... they were sweet!)... Good location and pool was super! :) GYM was AMAZING!!! (for a hotel gym.. it was by far the BEST i've ever seen~~~) I regret not using the spa while there.. I hope to come back and next time give that a try also! :)

Room Tip: Room on the side with the additional part being built on got noisy as they started construction on i...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this review, June 24, 2013
Dear Kelly B,

Warm Greetings from Crowne Plaza Kuwait!

Thank you for sharing your recent stay with us here on Tripadvisor.

I am happy to know that you liked our Gym and swimming pool facilities. Hopefully next time you visit our hotel you will get a chance to try our Spa.

Again, thank you and looking forward to welcoming you back again soon.

Respectfully yours,

Alberto Saadeh
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 21, 2013 via mobile

I spent around 5 nights over and i loved the services and i enjoyed the variety of the restaurants. All the staff was really friendly and helpfull. Sure this hotel will be my first choice for my next visiting to kuwait

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Msmhassan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this review, June 13, 2013
Dear Msmhassan,

Greetings from Crowne Plaza Hotel – Kuwait!

Thank you for sharing you feedback during your recent stay here on Tripadvior.

I am truly pleased when I read such comments like yours that you loved our services that we provided you with. Im glad that you enjoyed as well the variety of our restaurants. Rest assured that your praises towards my colleagues will be shared amongst us. I am more delighted to know that our hotel is your first choice on your next visit to Kuwait.

Once, again Msmhassan, thank you and looking forward to welcoming you back again.

Respectfully yours,

Alberto Saadeh
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 2, 2013

I have stayed in this hotel twice now and am blown away by its facilities, staff and luxurious feel. A beautiful hotel, lovely rooms, and the staff are amazing - especially Michael at front desk who went beyond the call of duty. The food is delicious also. An exquisite hotel and the staff are amazing

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this review, May 14, 2013
Dear Paul L

Warm Greetings from Crowne Plaza Kuwait!

Thank you for sharing your feedback here on Tripadvisor. I truly appreciate it when our valued guests takes time to provide us a very inspiring feedback. Your praises and comments will be shared with my colleagues especially with Michael.

Once again, Paul L thank you for taking your time sharing your comment and looking forward welcoming you back again at Crowne Plaza Hotel – Kuwait!

Respectfully yours,

Alberto Saadeh
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
Reviewed May 1, 2013

The peonple are very kind the location is convinient and you have a great choice of restaurants last time I tryedthe new indian restaurant and I recommend it unfortunately I had no time enough to try the spa next time ....

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Serge N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this review, May 14, 2013
Dear Serge,

Warm Greetings from Crowne Plaza Hotel!

Thank you for sharing your experience during your recent stay here on Tripadvisor. I am always pleased to hear positive feedbacks about our colleagues and your comments will be shared amongst us. I have noted as well that you liked the variety of our restaurants especially our new indian restaurant. Hopefully, you will find a time on your next visit to try our spa facilities.

Looking forward to welcoming you back again at Crowne Plaza Hotel – Kuwait!

Best regards,

Alberto Saadeh
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 30, 2013

The location of the Crowne Plaza to the Airport is very good and if booked on the executive level you can have Chauffeur pick up and drop off. The facilities are excellent for Business and also fitness.
However for a standard room on the executive floor is a lot of money for a standard room with not a lot of space. The studio suites are magnificent, with plenty of space WiFi and really comfortable beds.
In summary, expensive but if you get the right room then you will not complain.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Irish1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this review, May 13, 2013
Dear Gerald H,

Warm Greetings from Crowne Plaza Kuwait!

Thank you for sharing your recent stay with us here on Tripadvisor.

Your positive feedback about our hotel facilities is highly appreciated and your comment about our rooms has been noted. I am happy to know that we have provided you with the convenience you deserve and looking forward to welcoming you back again at Crowne Plaza Hotel – Kuwait!

Respectfully yours,

Alberto Saadeh
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Kuwait Al Thuraya City

Property: Holiday Inn Kuwait Al Thuraya City
Address: P.O. Box 18544 Farwaniya, Kuwait City 81006, Kuwait (Formerly Crowne Plaza Kuwait City)
Phone Number:
Location: Kuwait > Kuwait City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kuwait City
#5 Business Hotel in Kuwait City
#7 Spa Hotel in Kuwait City
#10 Luxury Hotel in Kuwait City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Holiday Inn Kuwait Al Thuraya City 5*
Number of rooms: 296
Official Description (provided by the hotel):
Holiday Inn Kuwait Al Thuraya City is the authentic urban resort and business hotel in Kuwait. We are conveniently located within 20 minutes from the major government & corporate offices, and only 5 minutes to The Grand Avenues Mall, and 360 Shopping Mall and Golf Club. Kuwait International Airport is only a 5-minute drive away. Business and leisure travelers alike will appreciate the lush grounds and the prestigious High ways in which you will find many experiences to last a lifetime. Enjoy the largest free-form swimming pool. Holiday Inn Kuwait Al Thuraya City offers 300 guestrooms with a variety of Pool view, suites and club floor rooms. The Hotel is equipped to host business meetings & social gatherings with eighteen flexible function rooms, and three grand ballrooms that accommodates up to 500 guests. 24-hour business centre with high-speed Internet access and Free Wi-Fi in all the guest rooms and meeting rooms that make doing business a snap. We offer wide choice of restaurants serving International cuisine, Iranian, Japanese, Middle Eastern, Far Eastern, American and seafood specialties. The renowned Spa and health Club invites guests to a variety of marvelous experiences with outstanding recreational facilities including a 24-hour gym, tennis, squash, swimming pools and numerous massage treatments. ... more   less 
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Also Known As:
Crowne Plaza Hotel Kuwait City
Crowne Plaza Kuwait City
Holiday Inn Kuwait Al Thuraya City Kuwait City

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