So my family and I, a party of 8, went to Gaucho Grill at Palms on Saturday the 1st of December and were quite excited to enjoy a family meal out. I could not believe how much the standard and quality of food has fallen! The best part of the whole experience was a lovely looking usher who seated us in the private booth. And the buck stops there.
They got the orders wrong, meat was not cooked according to preference, had to be redone twice on separate occasions. The presentation of the food was simply God-awful. A slab of meat on a white plate, and that's it. No garnish, not even for decorative purpose! Meat sauces were distributed later as were the sides. Service was simply shoddy, waiters seemed inexperienced and increasingly nervous as they couldn't seem to do anything right.
I don't know what has happened there. I used to love the place, but we couldn't get out of there fast enough. We had to get our meats packed to-go so that we could feed our cat.
Never going back there again. I take back my earlier positive review.
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