Hamed Mehranian and his team made sure our 14 days family tour of Iran expectional from start to... read more
121
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SURFIRAN
Tehran, Iran
Open today: 8:30 AM - 5:00 PM
Review Highlights
“The most expectional of tour operators”
Ridwaan M
“One of my Most Memorable Trips ever”
My recent 15 day visit to Iran exceeded expectations at every level. Iran is a beautiful country... read more
ChiaKengYeow
, Singapore
Kaisu R
Helsinki, Finland
118
One day train tour from Tehran to Savadkuh
Review of SURFIRAN
Date of experience: May 2018
Review collected in partnership with this attraction
3 Thank Kaisu R
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Reviews (132)
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All reviews visit iran day tour treasured memories traditional hotel wide choice wonderful country an american small group fifty years bucket list spent days tour operator visa application historical background travel agencies fantastic guide ancient persia
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David S
Santa Clara, California
43
I enjoyed my trip once initial poor organization of the organizers were compensated by personal touch of our tour guide.
The organizers should check travelers flight schedule to make sure they are supported at the time of their arrivals at the airport. I had no way of contacting anyone outside of normal business hours when I arrived.
I was asked at the hotel lobby to call a number at the time of my arrival, but that person had no specific instructions for me to help me connect with the rest of the travelers and the tour guide next day.
Date of experience: April 2018
Review collected in partnership with this attraction
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elham B, Sales Consultant at SURFIRAN, responded to this reviewResponded June 28, 2018
Dear David,
We beg your pardon for not being able to meet all your expectations during your trip to Iran.
A lot of the changes you observed on your trip were due to the change of the train tour to a bus tour.
We are sorry once again for all the changes and hope to be able to compensate next time.
Best,
Elham
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
harrisonegrady
Washington DC, District of Columbia
63
via mobile 
Thank you Surfiran for a fascinating glimpse into 2,500 years of Persian history and culture! My friend and I are still raving about this trip to everyone we know, especially about our fun and highly knowledgeable guide, Mahdie, the incredible palaces, mosques, caravanserais and mouthwatering local cuisine, and, of course, the extremely friendly and open Iranian people. We can't wait to come back!
Date of experience: April 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elham B, Sales Consultant at SURFIRAN, responded to this reviewResponded May 31, 2018
Dear Harrison,
It was a pleasure to give you a glimpse of the Persian history and culture during your stay in Iran. Hope to see you in Iran again soon. :)
Best,
Elham
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
marky611
31
I took 9-Day Iranian Culture and Heritage Small Group Tour from April 27th through May 5th 2018 with Surfiran tour company. I spend 2 extra days in Tehran before the tour. Complimentary scenic day tour on private train to Alborz mountains north of Tehran is included in every tour with Surfiran. I also visited Shiraz, Persepolis, Yazd, Isfahan, Kashan and small cities in between. I was amazed by magnificent architectural and cultural heritage of Iran, and its beautiful nature and kind people. I was joined by another tourist from Germany, so my tour was almost private for the price of a group tour. As US citizen I felt very comfortable in Iran all the time during my tour. Iranian people which I met treated me extremely warm and friendly. I stayed in good quality hotels in the center of visited cities, breakfasts were plentiful and tasty. On recommendation of my guide Hossein I tried different cuisine in authentic Persian restaurants. Hossein provided exceptional information about culture and history, always tried to show something unique and interesting. The whole tour was well organized by Surfiran and by sales manager Sarah Azadmehr, who guided me through visa application process and answered multiple questions. I definitely recommend Surfiran as a travel company to visit Iran.
Date of experience: April 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elham B, Sales Consultant at SURFIRAN, responded to this reviewResponded May 30, 2018
Dear Mark,
We are happy that you liked your stay in Iran and hope to see you again. :)
All the best,
Elham
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oiseauxItaly
Hobart, Australia
4428
A disappointment .
We were so excited about the forthcoming trip to Iran , having researched so much about this wonderful country.
After reading all the positive reviews regarding this company, we were disappointed with our trip.
At first we booked, the "The Persian Caravan, Discover Iran by Private Train” Train and 5-Star Hotels.
One month before our tour, we were told that this was cancelled due to lack of bookings and offered a 12 day bus tour with V.I.P. bus and 5 star hotels.
After all flights having been booked, Visas obtained, we decided to accept this offer with a refund from the Train trip.
This itinerary was changed twice before arrival and after frequent requests for hotels list, we received this 6 days before tour.
Some of the Hotels were definitely not 5 star, 2 not at all, and most badly located, on edge of the cities.
On arrival our itinerary was changed again.
Our guide was very efficient , and was able to manage the changes very well.
Food, mostly buffets at hotels was repetitive.
Ending up taking late night flights , arriving at destinations midnight and 2 am, exhausted, after long bus journeys.
For Australians, this company has an “Australian Representative “ who was not very helpful, not returning phone calls or emails till after several days.
So much more to say , but I would suggest you consider whether this is the Company to use as there are many others.
Iran is a wonderful country to visit, we just had a bad experience.
Date of experience: May 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elham B, Sales Consultant at SURFIRAN, responded to this reviewResponded May 30, 2018
Dear John,
Thanks for taking the time to let us know how you felt about your trip to Iran and we beg your pardon if our services did not meet your expectations.
The reason we had to change the train tour to a bus tour was the low number of requests we received. All the changes in your itinerary was a result of this change.
As far as I know, you had food at the hotel restaurants when you did not join the group due to tiredness and when the whole group was tired. However, the variety of the dishes in Iranian restaurants is little as they offer what people like best (they have Iranian clients more than foreign ones).
The reason of booking a late flight to Kerman was to give you more time to visit all the sights in Shiraz and as there were no flights available from Shiraz to Kerman and you had to take a bus for 8 hours. We booked you a flight to Tehran and then another to Kerman and because of that you arrived at your hotel after midnight.
It is a pity to know that you had such an experience contacting our Australian representative. Accordingly, to accelerate and facilitate the process of answering the requests, we have decided to transfer the Australian call center to the headquarters of the company in Tehran.
Once again we are sorry for not being able to provide you with the services you expected.
Best regards,
Elham
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
JakubW5
Brussels, Belgium
122
via mobile
The agency was very helpful with booking a hotel in Shiraz. We made payment by Paypal and the hotel was very comfortable. If you plan to visit in peak tourist season of April/May, consider contacting SurfIran a few weeks in advance. Otherwise, many notes in the centre would be fully booked.
Date of experience: April 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elham B, Sales Consultant at SURFIRAN, responded to this reviewResponded May 7, 2018
Dear Jakub,
It was a pleasure helping you with the booking of the hotel. Hope that you have had a good time in Iran.
Best,
Elham
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.