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“Genuinely Fantastic Customer Service”
Review of Elite Resort & Spa

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Elite Resort & Spa
Ranked #12 of 131 Hotels in Manama
Certificate of Excellence
Riyadh, Saudi Arabia
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Genuinely Fantastic Customer Service”
Reviewed December 13, 2013

We stayed only 1 night for a layover, but we will be back. Every staff member we met was absolutely fabulous and demonstrated genuinely fantastic customer service. Our room was extremely large with wonderful views. The breakfast buffet was very good with lots to select from and it was included with the room. We ordered room service for dinner and the food was also very good.

The two very minor things that could be improved were to replace the televisions in the rooms with newer models and stock the kitchenette with a couple of plates and flat ware (ours only included a couple of glasses).

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEM2REM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EliteHospitality, Front Office Manager at Elite Resort & Spa, responded to this review, December 21, 2013
Dear Guest,

Thank you for your recent stay and valuable feedback!

Nothing gives us more pleasure than to know that one of our esteemed guest has a memorable experience during a recent visit.

I have taken the liberty of sharing your feedback with our chefs and they are indeed delighted to be complimented.

I did also note your feedback on the television and the crockery in the room and we shall get this in place before your next visit.

Looking forward to personally welcoming you during your next visit.

Warm Regards
Abhiram Menon
Front Office Manager
Elite Resort and Spa
abhiram@elitegroup4u.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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444 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
London, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 9, 2013

I spent few nights in this stunning hotel due to a business trip. Fabulous position, great staff very friendly and kind. My room was on the 4th floor, see view absolutely beautiful. It was such a shame to leave so soon. I definitely recommend this hotel to everyone.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spinuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EliteHospitality, Front Office Manager at Elite Resort & Spa, responded to this review, December 21, 2013
Dear Guest,

Thank you for your recent stay and valuable feedback!

Nothing gives us more pleasure than to know that one of our esteemed guest has a memorable experience during a recent visit.

We sincerely hope that you have a longer stay the next time and get to experience the different facilities that we have in the hotel.

Looking forward to personally welcoming you during your next visit.

Warm Regards
Abhiram Menon
Front Office Manager
Elite Resort and Spa
abhiram@elitegroup4u.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 7, 2013 via mobile

We had a 2 bedroom apartment, perfect for relaxing during our business weekend. Samira on the front desk was professional and courteous, it was a real pleasure to deal with her. The manager is a great guy, very personable and professional, any queries we had were dealt with promptly and efficiently, his attitude is reflected in the positive and cheery disposition of all of his staff. Having travelled all over the Middle East over many years for social media campaigns, I can honestly say that this was my favourite stay of all. Well done to the staff of Elite Spa and Resort!

Stayed December 2013, traveled on business
Helpful?
Thank Grisha1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EliteHospitality, Front Office Manager at Elite Resort & Spa, responded to this review, December 21, 2013
Dear Guest,

Thank you for your recent stay and valuable feedback!

It is indeed a pleasure to know that we were able to meet your expectations during your recent visit. The comments would certainly be shared with the team and hence motivate them to further enhance guest experience.

Thank you for your kind words about the team members at the hotel, they are indeed thrilled to know the same.

Looking forward to personally welcoming you during your next visit.

Warm Regards
Abhiram Menon
Front Office Manager
Elite Resort and Spa
abhiram@elitegroup4u.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
Reviewed December 6, 2013

We stayed here last week of November. While we were staying at Elite resort n spa for the first time we were still confident about it as our friends had given us good reviews of the hotel. I do not regret my decision. Everything from reaching the hotel till leaving back was well taken care off.the pool is splendid and temperature controlled and the kids pool is separate. The service at the restaurant by the poolside was also very good.the rooms in general very spacious and with breathtaking view.


All in all a unforgettable experience. We will be back soon for our next weekend and this time with more friends. Till then ................

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelgurue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EliteHospitality, Front Office Manager at Elite Resort & Spa, responded to this review, December 6, 2013
Dear Guest,

Thank you for your recent stay and valuable feedback!

Nothing gives us more pleasure than to know that one of our esteemed guest has a memorable experience during a recent visit. 

Looking forward to personally welcoming you during your next visit.

Warm Regards
Abhiram Menon
Front Office Manager
Elite Resort and Spa
abhiram@elitegroup4u.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed November 23, 2013

Im really undecided about this hotel which is a first for me. I do have some issues but i am going to take them up with the hotel privately as the staff were all sooo lovely i dont want it to reflect badly on them.

On the plus side, the rooms are spacious, the bed is very comfortable and the staff are lovely and very efficient. On the down side that i will talk about on here, if it says on the internet that there is a kitchen i expect there to be at least 1 plate and 1 knife fork and spoon..but thats maybe because im British? so i went out and bought plastic ones!! I didnt even have a cloth to wipe up after me. But as i said..that may be standard in Bahrain. I had a great taxi driver though and if you want his number message me.. The Big shopping malls are only a 10 minute drive away and cost approx 7 BHD each way in the taxi.

  • Stayed November 2013, traveled on business
    • Service
Helpful?
Thank ofey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EliteHospitality, Front Office Manager at Elite Resort & Spa, responded to this review, December 6, 2013
Dear Guest,

Thank you for your recent stay and valuable feedback!

We sincerely appreciate your comprehensive summary about the stay and bringing to my attention your concerns.

I would at the same time thank you for your kind remarks about our team at the hotel.

As mentioned earlier we shall leave no stone unturned to ensure that each area of concern is looked into minutely and addressed.

Looking forward to your visit.

Warm Regards

Abhiram Menon
Front Office Manager
Elite Resort and Spa
abhiram@elitegroup4u.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
Reviewed November 22, 2013

Elite Resort and Spa is a very well laid hotel, away from the buzz of the happening place Juffair but still in the closest proximity. The hotel gives a very nice feel from the moment you enter. The lobby has lot of sunlight coming in and has the access to the pool. The pool is by the sea side. I so wish that they had a beach access.
The rooms are very spacious and large with all the basic amenities in place. The room cleaning team does a good job to keep the room neat and clean. The breakfast spread was nice and service was also very welcoming.The poolside bar Waikiki is a place to be during the evening, with music is nice and so is the food and service. They serve you sheesha also, the ambience cant be better with pool on one side and sea on the other.
The only flip-side was the weather in Bahrain while I was there, it was raining and hence could not make the most of the beautiful location.
It is a very family oriented hotel and the guests are very well taken care of.
I do not travel to Bahrain quite often but if I ever do again i would certainly not hesitate to stay at Elite resort and Spa

Good Luck!

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r0yp882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EliteHospitality, Front Office Manager at Elite Resort & Spa, responded to this review, November 22, 2013
Dear Guest,

Thank you for your recent stay and valuable feedback!

Nothing gives us more pleasure than to know that one of our esteemed guest has a memorable experience during a recent visit. 

Looking forward to personally welcoming you during your next visit.

Warm Regards
Abhiram Menon
Front Office Manager
Elite Resort and Spa
abhiram@elitegroup4u.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 21, 2013

We took an honeymoon package for 1 night and stayed at 6th floor we love the view of swimming pool the room was amazing and it was decorated. thanks to your staff who made us a pleasent and a memorable stay.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ummersajad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EliteHospitality, Front Office Manager at Elite Resort & Spa, responded to this review, November 22, 2013
Dear Guest,

Thank you for your recent stay and valuable feedback!

Nothing gives us more pleasure than to know that one of our esteemed guest has a memorable experience during a recent visit. 

Looking forward to personally welcoming you during your next visit.

Warm Regards
Abhiram Menon
Front Office Manager
Elite Resort and Spa
abhiram@elitegroup4u.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Elite Resort & Spa

Property: Elite Resort & Spa
Address: Building 101 Sheikh Hamad Causeway Area 322 | Al Muharraq, Manama 24872, Bahrain
Phone Number:
Location: Bahrain > Manama
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Manama
#8 Family Hotel in Manama
#9 Romantic Hotel in Manama
#11 Business Hotel in Manama
#12 Luxury Hotel in Manama
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Elite Resort & Spa 4*
Number of rooms: 144
Official Description (provided by the hotel):
A great escape... in the heart of the city! Leave behind the hustle and bustle of city life. Elite Resort & Spa welcomes you to an oasis of tranquility and a perfect place to unwind. Located at Shaikh Hamad Causeway and overlooking the Muharraq Bay on both sides, Elite Resort & Spa offers a breathtaking view, along with the relaxing atmosphere of a city resort and the comfort of being close to the city centre. All suites have an ultra modern fully-fitted kitchen with a cooking range, cutlery, crockery, microwave, juicer, coffee maker, home theatre with surround-sound and stereo DVD. ... more   less 
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Also Known As:
Elite Resort And Spa
Elite Hotel Manama
Elite Resort & Spa Bahrain/Manama

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