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“Worst experience …. Stay to forget...October 27th, 2012 to 29th”

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InterContinental Regency Bahrain
Ranked #1 of 133 Hotels in Manama
Certificate of Excellence
Reviewed November 21, 2012

I had booked a single room for two days thinking that, it will have the same standard of USUAL InterContinental chains, however, it turned to be a miserable experience… No HOT water for showering, the only water was having a yellowish color (dirty) ..hotels maintenance team had entered my room at 22:30 to check the water and the possibility of fixing it!!! I was told that, they have checked all other available rooms in the hotel as they all were suffering the same problem. After so many trials, I was told that, there is nothing we can do for you and you have no other option but to live with it till morning!!! Frankly speaking I could do nothing as my two kids were already sleeping, thus I felt as if I have been cheated. Staying in the Intercontinental and not being able to have a shower!!!
Not to mention the damaged television as you have to reset it every two hours by turning it off and wait for almost 2-3 minutes for the signal to come back again.
Such hotel is a shame on the Intercontinental chain.

  • Stayed: October 2012, traveled with family
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Thank hussamjardaneh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_LombardKnight, Assistant Front Office Manager at InterContinental Regency Bahrain, responded to this reviewResponded November 22, 2012

Dear hussamjardaneh,

On behalf of the entire team at InterContinental Regency Bahrain, we would like to thank you for your valued constructive feedback in reference to the maintenance technicalities, in which we fell short of your expectations during your stay with us.

We would like to take this opportunity to extend our sincerest apologies for any inconvenience caused as well as to thank you for the time and effort from your side taken in informing us of your experience in order to ensure the quality of service is enhanced within the respective area of concern.

Please do not hesitate to contact us prior to your future stays in order to ensure that this isolated incident does not reoccur and that we exceed your expectations during your stay at Intercontinental Regency Bahrain.

Kind Regards

Jennifer Lombard Knight
Assistant Front Office Manager
Jennifer.lknight@icbahrain.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,409 - 1,415 of 1,620 reviews

Reviewed November 19, 2012

I stayed in this hotel for 5 nights on business, I enjoyed my stay. The rooms are large enough and well appointed. The conferences rooms are fairly modern. Services are excellent. I enjoyed the food, because we were a group, I couldn't try each of the restaurants on my own, however we were served food from all the restaurants and I enjoyed the food..The location of this hotel is excellent. From to floor you can have a nice view of Manama.

Room Tip: Top floor for best view of Manama
  • Stayed: January 2012, traveled on business
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Thank Segebaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_LombardKnight, Assistant Front Office Manager at InterContinental Regency Bahrain, responded to this reviewResponded November 20, 2012

Dear Segebaba,

On behalf of the entire team at InterContinental Regency Bahrain, we would like to thank you for your wonderful feedback; it is a pleasure to read that we exceeded your expectations throughout your entire experience as it gave us great pleasure to be of service to you during your stay.

Please do not hesitate to contact us prior to your future stays in order to ensure all your preferred preferences are adhered to and we hope to welcome you back in the very near future.

Kind Regards

Jennifer Lombard Knight
Assistant Front Office Manager
Jennifer.lknight@icbahrain.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2012

I travel a lot. This is one of my favorite hotels. The class you come to expect from InterContinental. This hotel has everything. Great location in Manama. Great staff. Nice rooms. Good retaurant/bar. Good pool/gym. Once they found an open pharmamcy at 2am for one of my colleagues, took him there, waited for him, and took him back to the hotel. Great people working at this hotel in all departments, which sets this hotel apart from others. I highly recommend this hotel.

  • Stayed: October 2012, traveled on business
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1  Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_LombardKnight, Assistant Front Office Manager at InterContinental Regency Bahrain, responded to this reviewResponded November 14, 2012

Dear Chris E,

On behalf of the entire team at InterContinental Regency Bahrain, we would like to thank you for your wonderful feedback; it is a pleasure to read that we exceeded your expectations throughout your entire experience as it gave us great pleasure to be of service to you during your stay.

Please do not hesitate to contact us prior to your future stays in order to ensure all your preferred preferences are adhered to and we hope to welcome you back in the very near future.

Kind Regards

Jennifer Lombard Knight
Assistant Front Office Manager
Jennifer.lknight@icbahrain.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

Arrived Wednesday evening and stayed for two nights with my wife departing Friday lunchtime. Overall this is a good to excellent hotel with friendly staff and good facilities.
Rooms are nice, though I wish we opted for a bath rather than a shower. However, we will ask next time we stay. And stay again we will, if only for the silver patron margaritas at Downtown.
Had room service which was prompt and ate in the Italians the next night. At the latter I asked for a non menu item and the chef obliged..... again this is an indicator of the level of service.
So see you guys soon.

Room Tip: Rooms are quiet anyway and this is a good hotel.
  • Stayed: November 2012, traveled as a couple
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Thank Paulcolstondouglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_LombardKnight, Assistant Front Office Manager at InterContinental Regency Bahrain, responded to this reviewResponded November 14, 2012

Dear Paulcolstondouglas,

On behalf of the entire team at InterContinental Regency Bahrain, we would like to thank you for your wonderful feedback; it is a pleasure to read that we exceeded your expectations throughout your entire experience as it gave us great pleasure to be of service to you during your stay.

Please do not hesitate to contact us prior to your future stays in order to ensure all your preferred preferences are adhered to and we hope to welcome you back in the very near future.

Kind Regards

Jennifer Lombard Knight
Assistant Front Office Manager
Jennifer.lknight@icbahrain.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

I stayed here only for one night however my room was extremely comfortable, nice and cool, the bed was so comfortable! Usually beds are very hard and the pillows are rubbish but this hotel was lovely! The bedding was crisp and cool to climb into.
Breakie was good too! It was a buffet style, lots to choose from, fresh and tasty. Their coffee was great, it tasted like coffee instead of screwing your nose up bitter or wishy washy weak, it was just right.
Staff there are kind, quiet, patient and smiley!! It's divine! To be greeted by a smiley face every time makes you want to smile right back. I would go back there in a heartbeat. Nice and central too! Was able to pitter patter my way around and visit the soul. Lovely!

Stayed: October 2012, traveled as a couple
Thank Mctutums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_LombardKnight, Assistant Front Office Manager at InterContinental Regency Bahrain, responded to this reviewResponded November 8, 2012

Dear Mctutums,

On behalf of the entire team at InterContinental Regency Bahrain, we would like to thank you for your wonderful feedback; it is a pleasure to read that we exceeded your expectations throughout your entire experience as it gave us great pleasure to be of service to you during your stay.

Please do not hesitate to contact us prior to your future stays in order to ensure all your preferred preferences are adhered to and we hope to welcome you back in the very near future.

Kind Regards

Jennifer Lombard Knight
Assistant Front Office Manager
Jennifer.lknight@icbahrain.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

Right from check in, you know know you will enjoy your stay. And the smiles continue. This is an obviously well run hotel with the clear emphasis on the guests' comfort. Even when minor things go wrong - faulty light bulb - it's
put right immediately. Very good restaurants, though the breakfast is a bit miserly, and a very comfortable tea shop. Great pool and spa area. Above all the positioning is perfect, right on the edge of the souk, and close to major shopping malls. In Bahrein we would not dream of staying anywhere else.

Stayed: October 2012, traveled as a couple
Thank DWHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_LombardKnight, Assistant Front Office Manager at InterContinental Regency Bahrain, responded to this reviewResponded October 31, 2012

Dear DWHughes,

On behalf of the entire team at InterContinental Regency Bahrain, we would like to thank you for your wonderful feedback; it is a pleasure to read that we exceeded your expectations throughout your entire experience as it gave us great pleasure to be of service to you during your stay.

Please do not hesitate to contact us prior to your future stays in order to ensure all your preferred preferences are adhered to and we hope to welcome you back in the very near future.

Kind Regards

Jennifer Lombard Knight
Assistant Front Office Manager
Jennifer.lknight@icbahrain.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

I would like to use this opportunity to thank all the amazing staff at the Intercontinental Regency (Manama, Bahrain), I have just returned from a 4 nights business trip there, and could not fault it. Beautiful setting, friendly staff, gorgeous pools and impeccable service made this business trip to remember. Do not miss the excellent live band at the Downtown lounge bar!!!
Will definitely return.
Thank you

  • Stayed: October 2012, traveled on business
    • Value
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1  Thank Najib_EM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_LombardKnight, Assistant Front Office Manager at InterContinental Regency Bahrain, responded to this reviewResponded October 19, 2012

Dear Najib_EM,

On behalf of the entire team at InterContinental Regency Bahrain, we would like to thank you for your wonderful feedback; it is a pleasure to read that we exceeded your expectations throughout your entire experience as it gave us great pleasure to be of service to you during your stay.

Please do not hesitate to contact us prior to your future stays in order to ensure all your preferred preferences are adhered to and we hope to welcome you back in the very near future.

Kind Regards

Jennifer Lombard Knight
Assistant Front Office Manager
Jennifer.lknight@icbahrain.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Regency Bahrain

Address: 505 King Faisal Highway, Manama 312, Bahrain
Phone Number:
Location: Bahrain > Manama
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manama
#1 Luxury Hotel in Manama
#2 Family Hotel in Manama
#4 Romantic Hotel in Manama
Price Range: $188 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Regency Bahrain 5*
Number of rooms: 321
Official Description (provided by the hotel):
Located in the city center next to the famous Bab Al Bahrain or Bahrain oldest market and in a walking distance to Bahrain Financial Harbor and World Trade Center, Intercontinental Regency Bahrain is an ideal address for business or leisure. ... more   less 
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Also Known As:
Intercontinental Regency Bahrain Hotel Manama
Intercontinental Bahrain
InterContinental Regency Bahrain Manama

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