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“The Worst Experience Ever (if you are a female traveling alone AVOID)” 1 of 5 bubbles
Review of Holiday Inn Riyadh - Al Qasr

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Holiday Inn Riyadh - Al Qasr
Ranked #25 of 207 Hotels in Riyadh
Khobar, Ash Sharqiyah, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The Worst Experience Ever (if you are a female traveling alone AVOID)”
1 of 5 bubbles Reviewed May 22, 2013

The Hotel itself isn't that bad and I stayed in it a few times because it is 2 Minutes away from the office.
After my last stay, I started receiving calls from a person that said he stole my information from the reception because I seemed like a kind person and started asking me to help him out with money for his sick mother. (He probably works in the reception).

I informed the hotel reception to connect me to management and to pass my complaint at least 10 times and the management never bothered to return any of my calls, or those of the HR department of my company.

I felt extremely violated and as a female that has to travel alone for work very frequently, I felt very unsafe and the hotel took ZERO action.

  • Stayed September 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Budoor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Riyadh - Al Qasr, responded to this review, June 5, 2013
Dear Budoor A,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Janice A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 reviews from our community

Traveler rating
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    84
    53
    12
    12
See reviews for
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176
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Spanish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 19, 2013

The recently refurniture Hotel in the center of Riyadh offers good rooms with good service offering for business travel. The lounge is offering breakfast, snacks in the afternoon. The newly opened resteraunts offer also good food for lunch.

Room Tip: go high floor since construction are still next door
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dieter007z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 15, 2013

Nice hotel but expensive for its degree ( 4* ) hotel .. Location is good , food really average but the best is cleanliness .. In room dining is very expensive too ... The hotel is near to a good business are and it's nice for business purposes stay ...
Room services are not at expectations (no supply for the tea and coffee till u ask for it)

  • Stayed April 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mohammed a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
217 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
2 of 5 bubbles Reviewed May 12, 2013

The Al Qasr Holiday Inn is a decent functional mid-quality hotel in Riyadh.

Staff: Reception desk staff were professional, pleasent and helpful.
Food: Buffett breakfast had many options of european/american/arabic tastes, most of them quite decent.
Room: Bed was very nice, with very clean high quality sheets and pillows. Bathroom was relatively old/basic. TV has basic good international TV. Room was decent size.
Location: Near center of Riyadh's fancy Olaya business district. Short taxi ride to offices and shopping.

  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank washbrol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Riyadh - Al Qasr, responded to this review, June 4, 2013
Dear washbrol,

We appreciate your feedback of our hotel. I am pleased you like our buffet breakfast and staff service. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are sorry for not being able to meet your expectations on this day particularly with the condition of the bathroom facility. We will use your comments to improve our efforts.

Once again, thank you for posting your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Riyadh hotels

Washington DC, District of Columbia
Level Contributor
231 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed May 10, 2013

Stayed here for business. Location is great but the hotel's overall feel is not impressive. If location is not important, I prefer the rooms at the Holiday Inn Riyadh - Izdihar. Rooms are comfortable but public areas are dated.

  • Stayed June 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Louay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Riyadh - Al Qasr, responded to this review, May 22, 2013
Dear Louay,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. While we are pleased our location suited you well, we regret you found our hotel's overall feel not impressive.

Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and I hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Level Contributor
269 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed May 4, 2013

The rooms are good, the staff are helpful. The main restaurant is strange different promotions every night for the buffet, expensive for what is but it's the same food. On the Indian night there were no curries. The coffee shop snack bar is better clue, busy with a buzz, the free wifi is dependent on your floor and room. The reception are is best for wifi. The hotel is not near the main shopping or restaurants which may explain why the buffet is expensive.
Rooms are over SAR 700. On 2 different occasions someone tried to enter my room, my colleague had the same problem, but in his case they entered his room while he was working.

Room Tip: Ask for higher floor...away from lifts.
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank denniscasey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Riyadh - Al Qasr, responded to this review, May 23, 2013
Dear denniscasey,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

I was told this was 5 star but it is 4 star and, as I was repeatedly told, this is not the best Holiday Inn in Riyadh; there are another two in very close proximity and one near junction 17 on the way to the airport. One of the other two close by is brand new, the other is more luxurious. But this one has a massive conference centre and, basically, is OK. The restaurant is good, the hotel is comfortable and off the main Riyadh artery - King Fahad Road. There seemed to be no distinction between smoking and non-smoking rooms as the ashtray in my room suggested and the smell of smoke on the corridor betrayed. There is free wireless but, while I eventually managed to get my iPad on it, all attempts and multiple passwords later failed to get my lap top to connect.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank RogerWatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Riyadh - Al Qasr

Property: Holiday Inn Riyadh - Al Qasr
Address: Olaya Main Rd, Olaya District | PO Box 8145, Riyadh 11482, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Riyadh Province > Riyadh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Riyadh
#19 Best Value Hotel in Riyadh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Riyadh - Al Qasr 3*
Number of rooms: 203
Official Description (provided by the hotel):
Stay in the Saudi Arabian capital's bustling commercial center at Holiday Inn Al Qasr in Riyadh. It is situated on the City center adjacent to Olaya Street, the Business district such as Al Faisalyah and Kingdom Towers. Walking distance to all major corporate offices and within easy access to all historic sites and ten minutes' drive to the famous Masmak Fortress and National Museum. Within walking distance to the most prestigious shopping centers in the city. Our 203 designer rooms showcase a variety of decor themes and include appealing amenities like free high-speed, wireless Internet. You can dine within the comfort of the hotel at our Mozart Restaurant with our newly conceptualized themed nights. Stay indulged and relax with a large selection of SPA treatment as our Health Club offers the latest fitness equipment, Jacuzzi, sauna, steam room and our Moroccan bath. Professional trainers are also available to advise you on special weight loss programs. For guests interested in hosting a Business meeting event in Riyadh, the hotel offers a diverse selection of well-equipped meeting facilities and large Banquet halls for weddings and conferences and exhibitions. ... more   less 
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Also Known As:
Holiday Inn Riyadh - Al Qasr Hotel Riyadh
Riyadh Holiday Inn

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