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“Poorest possible customer service”
Review of Chili's

Ranked #97 of 687 Restaurants in Riyadh
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Late Night, Reservations
Riyadh, Saudi Arabia
Level 3 Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Poorest possible customer service”
Reviewed March 16, 2013

Asked the waiter to change to a bigger cabin and the response not to do so was given so rudely that i simply walked out of the restaurant. Here is a thought if you don't know what customer service is why would you get into the hospitality and service industry. Clearly one of the worst place i ever visited in Riyadh

Visited January 2013
Thank AsadRazi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Al Khobar, Saudi Arabia
Level 5 Contributor
76 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Great Family Place”
Reviewed March 11, 2013

Chili's is following the standard franchise and I liked it but the food taste is not like Khobar Branch.

Staff are friendly and the service is great.

In family section, there are closed areas where you can have real privacy.

My advise, do not go in weekends as you will wait for long time and the service becomes slow due to huge number of customer in the location.

Visited November 2012
Thank Mazen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Ar Riyad, Saudi Arabia
Level 4 Contributor
23 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Good American Resaurant”
Reviewed February 15, 2013

The restaurant is good with steaks and American food, service is great, decoration is the usual American cowboy style, but the food sometimes disappointing for the money you pay.
Best is their delicious desserts, if you go there you Must try it.
The one I visited was on Tahlya street, the road is very crowded in the weekends, and if you come after 10:00 most probably you have to queue for a table, so avoid weekends.
Very good place but can't beat Applebee’s for the same prices.

Visited August 2012
Thank Amr A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
52 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Visit 12 Feb 2013”
Reviewed February 13, 2013

First time at 'american' type restaurant in Saudi. Good standard of service/food as expected from this chain. Exactly standard you would expect in western city.Ate in the 'men only' section (local laws) and staff were attentive. Will go again, rated average as this is exactly where this type of chain sits in the ratings for restaurants

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Stewart747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level 6 Contributor
81 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
“the best to make you remember freedom outside”
Reviewed January 29, 2013

when i was in KSA i used to go to Chilis every week-end with my friends, its a little expansive but it deserves it totally, everything there can make you remember the outside of KSA, from the food, drinks and desserts.

i always choose the rib eye beef steak with Mexican fried tomato and Hawaiian drink ( non alcoholic for sure ).

the restaurant located in Tahlia Street before Al Ahly soccer team products store in Riyadh and there is one in Sahara Mall, have two halls one for singles and one for families ,

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Thank Remo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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