We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (506)
Filter reviews
506 results
Traveler rating
316
115
37
16
22
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
316
115
37
16
22
Show reviews that mention
All reviews aroma restaurant tugra restaurant special thanks turkish coffee every morning cigar lounge wake up call coffee shop pool and gym every week the executive lounge business trip visited this hotel in room dining amazing hotel bed was very comfortable breakfast buffet
Selected filters
Filter
Updating list...
148 - 153 of 506 reviews
Reviewed October 23, 2017 via mobile

Had one of the most amazing experiences in this place i felt very spoilt and well looked after. From the time I was welcomed at the reception on Friday 13th Oct to my therapist Ruby to their manager Crystal who was so sincere and kept making sure that all clients were happy and well looked after. I will definitely be coming back very soon. All the best! Safa

Date of stay: October 2017
Trip type: Traveled solo
Thank Safa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burj Rafal Hote... K, General Manager at Burj Rafal Hotel, responded to this reviewResponded October 28, 2017

Dear Safa M,

Thank you for taking the time to share your experience. I am delighted to learn that you have enjoyed your stay with us. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that it is with such comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon.

Sincerely,
Juan Uribe - General Manager at Burj Rafal Hotel Kempinski

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2017 via mobile

The Hotel stands out having some very interesting architecture, very funky and modern. The rooms continue that theme with touch button panels to control the various room & mood lights, super modern feel and the Bathrooms with the sliding doors and large walk in showers give the rooms some wow factor. If you can stay up on a higher floor to get the views of the city at night. Excellent food, and table service at breakfast with just about every taste catered for.

Date of stay: September 2017
Trip type: Traveled on business
Thank Lingwobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burj Rafal Hote... K, General Manager at Burj Rafal Hotel, responded to this reviewResponded October 15, 2017

Dear Lingwobe,

Thank you for taking the time to share your experience. I am delighted to learn that you have enjoyed your stay with us. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that it is with such comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon.

Sincerely,
Juan Uribe - General Manager at Burj Rafal Hotel Kempinski

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017 via mobile

Its my first time but its worth it. From the check in process, the Front office staff were so accomodating and attentive.
The rooms are cozy, bathroom is wonderful, the shower room i liked the most. Internet connection is a real strong everywhere.
Everyone should try the Aroma Restaurant where they serve amazing and different kinds of great and mouth watering foods. Amazing staff.

Date of stay: October 2017
Trip type: Traveled on business
Thank abdallahrandyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burj Rafal Hote... K, General Manager at Burj Rafal Hotel, responded to this reviewResponded October 8, 2017

Dear abdallahrandyi,

Thank you for taking the time to share your experience. I am delighted to learn that you have enjoyed your stay with us. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that it is with such comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon.

Sincerely,
Juan Uribe - General Manager at Burj Rafal Hotel Kempinski

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017

Hotel staffs are very friendly, food is plenty and their restaurant is cozy. Location of the hotel is along the main highway but is not near to major shopping centers. The architecture is the hotel overall is unique and we love the politeness of their service.

Date of stay: April 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank geprilgloria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burj Rafal Hote... K, General Manager at Burj Rafal Hotel, responded to this reviewResponded October 8, 2017

Dear geprilgloria,

Thank you for taking the time to share your experience. I am delighted to learn that you have enjoyed your stay with us. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that it is with such comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon.

Sincerely,
Juan Uribe - General Manager at Burj Rafal Hotel Kempinski

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2017

Visited the restaurant during Jordanian night Promotion, Food was very tasty and Authentic, Big thanks to Chef Hamza for sharing so much passion in his food.
Mansaf, Maftoul and musakhan all were very delightful and the overall ambiance was very impressing.

Date of stay: September 2017
Trip type: Traveled with family
Thank hind a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burj Rafal Hote... K, General Manager at Burj Rafal Hotel, responded to this reviewResponded September 26, 2017

Dear Hind a,

Thank you for taking the time to share your experience. I am delighted to learn that you have enjoyed your stay with us. Our team of professionals always aim to go above and beyond to satisfy your requests. Please rest assured that it is with such comments that we continue to exceed our guest service experience. We look forward to welcoming you back soon.

Sincerely,
Juan Uribe - General Manager at Burj Rafal Hotel Kempinski

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews